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Beware before renting a car with aca rent corfu. Absolute cowboys. We rented a car and had insurance separate. When we arrived to the rental shop, both their receptionists were quite pushy in saying make sure you photograph everything about the car, make sure you get underneath as they will charge you for damage when you return the car. This should have been the first warning but more fool us. We took photos, videoed underneath and when we looked at the car information the lady had, it was stating there was no damage to the car at all. We queried this and was told do we know how long it would take to go through. We noticed the wing mirror was smashed to bits and I asked for a new car but was told there were no others available. They ended up taking photos of this themselves as they wasn't aware. Which I dont believe.Luckily we spotted as no doubt we would have been charged for this! Again the lady was insisting to take photos of everything. We left with the car and had a wonderful 5 days in Corfu. Upon returning the car we didn't even have chance to get out and they were on us straight away pointing at a bump on the side of the car. We showed the images we had proving this was there when we picked the car up. Two men then scrutinised the entire car and I showed them the photos I had taken. After looking through my photos they decided to go underneath the bonnet and found a small scratch. I knew I had taken photos and videos of everything but at this stage there were four men, one shouting at me and I couldn't find the image due to intimidation and worry. We were told the scratches where from us and we would be charged £350. I knew we 100% didnt cause this. Due to us being late for the airport, the time of night and the behaviour of the staff we ended up having to pay in order to leave the site. I asked twice for them to call the polcie and they wouldnt. When i got into the airport i found the video which detailed the scratch when we picked up the car and my partner emailed it over to them and also whatsapped it. They wont acknowledge this at all. We've been coming to corfu for quite a few years now and rent every single year. We travel the world often and rent a car everywhere we go and never one had this issue before. They shouldn't be in business and I'll make sure to deter anybody using these in future. I won't be letting this drop. AVOID AT ALL COSTS!!!!!

Rented a car in Corfu. Absolute crooks. Tried everything to find fault with the car. They decided to get underneath to find a scratch. €350. Can't even see the scratch. 4 aggressive men demanded the money. The car was already damaged including smashed wing mirror which they never noted untill we told them. The are complete conmen

We had no problem on arrival apart from the tank was not full as it stated. It's much harder to guess fuel when you are trying to return not full. Our standard practise when collecting a rental is to photograph the car extensively, I also video'd. On our return, the car was inspected and they tried to suggest that a large dent in the underside of the car was new! It was not new, photo supplied to prove it, then they found another, I showed them a photo but still went ahead and started to fill out a claim form...I wasn't having any of it and promptly provided a better picture. They accused me of taking the photo during this process....thank god the picture had the pick up date on. This man is a crook, it's theft, I bet someone else has already paid out money previously for the dent. This should be illegal. DO NOT USE THIS COMPANY. VERY POOR SERVICE AND HE'S A CROOK.

Cheap car rental, value for money. Worked out all well, no waits in Agadhir. Will recommend again.

Avoid this company for your own peace. They look very closely at the car as they’re trying to find something to charge you, including underneath. It’s definitely their business to get money from customers for damages that was probably already there (again: UNDERNEATH the car) the streets were so bad (Albania) every car will be returned with a new scratch and they absolutely are aware of that. And I really don’t think they’ll ever repair a damage. NEVER EVER AGAIN.

Acarent does a great job in Morocco. My flight was earlier and they noticed that and brought my car earlier. Car was clean and everything worked smooth. Had a debit card and chose to pay the money necessary to rent the car. They returned the money next day. All and all great experience. Its the people of Morocco that make the company good there.

I booked via discovercars for a 6am pickup from Zurich Airport. The supplier was Acarent and the pickup instructions was to go to a location at Zurich airport and call a number.

I go to the pickup location at 5:30am and started calling the number at around 5:55am and the number keeps going to their voicemail. By 6:30 am, they still weren't picking up and I also called DiscoverCars who also didnt pickup.

Because I had an appointment at 9am, the reason for booking the car for 6am, I made the decision to take a taxi (costing around 32 CHF) to acarent office but when I got there they were not opened yet.

The lady finally arrived at around 6:50am and said they don't open until 8am. That it is DiscoverCars's fault for booking me for when they were not open. She got on her system and can't find my booking. Had to call her manager and looking at the booking details on my phone.

She finally told me around 7:30am (for a 6:00am booking), I could get the car. But they don't have the type of car I booked and I needed to wait for her to manually input my bookings.

So I accepted a different car type out of desperation and left around 8am (for a 6am booking). Getting on the motorway in Zurich, the car has low tyre pressureand low screen-wash warnings (first time driving in Switzerland thanks). To cut a long story short, I had to abort my trip and return the car.

On the drop-off to the airport, I asked what time they opened and the drop-off driver said normally 6am but they just didn't today.

I raised the complaints with DiscoverCars and they raised it with AcaRent who told them and I quote "Our representative was present at the airport trying to locate the customer. However, the mobile number provided to us was not reachable, which caused the delay. This was the reason for the problem.".

So they have essentially lied to cover the first lie and DiscoverCars have accepted this (despite me providing proof of calling both companies and sending email when still at the airport).

They have also failed to address other aspects of my complaints: not having the class of car I booked and having to accept a different one with safety issues and getting the car 2 hours late from my booking time?

So this company have no issues with lying and will gladly do it.

Safe to say I wont be booking them again.

Very good experience and everything went very good.
The car was ok with cheap price.
They said that they will come to AirPort before and after car rent but in that we need little help from locals that they call to acarent but after that the car was Quickly at the airport and when we return the car they came quickly.
So everything went smoothly 👌🏻

During my recent visit to Agadir, I had an exceptional car rental experience. The vehicle was in excellent condition—economical, reliable, and completely issue-free throughout my trip. What truly stood out was the seamless process of picking up and returning the car. The ACARent and Yusef provided on-airport service, ensuring I could receive and hand back the car right at the terminal, which was incredibly convenient and time-saving. Robbie

I am very satisfied 😌 with youssef customer service he was very professional and understandable guy .brand new car clean . The day off dropping off the car I was late at least 2 hours and youssef didn't complain at all I would recommend 👌 their services

We rented through with aca rent in switzerland and they never returned our $1,500 euro deposit. Fortunately we contacted our credit card and after a few wks the credit card company credited us the money back. The associate at the company when we returned the car started inspecting it and looked like he was trying hard to find anything on it and then he started inspecting underneath the car and found some scratches there which he blamed on us. Unfortunately when we picked up the car and took a video of it we never even thought of checking underneath the car for any scratches. He initially blamed it on us but then said he would contact insurance company to resolve it and they would still return us the deposit but they never did. Stay away from this company as who knows if they're still using that scratch to scam other customers!

We've been renting cars in Greece for almost 20 years now. We never had such a bad experience as with Acarent.
Last september we rented a car from Acarent on Crete with full insurance.
During our holidays we drove extremely careful and we were sure we didn't make a single scratch.
When we returned the car the girl immediately lied down on the ground, looked under the car and said she found some damage.
She showed us a picture that was probably used before with another client and she couldn't show a picture without the damage from before we rented the car.
We had to pay 75 euro's administration fee for a damage we didn't cause.
We had the strong impression that the same scratch was used for a lot of clients to make money.

CHARGED ME 5 MONTHS AFTER MY TRIP TO AMERICA.

We gave the car back with the tank filled to what it was when we collected it. Paid the toll charges when we were charged a week later. All fine.

5 MONTHS LATER I am being charged for tolls!?! and they're claiming the tank wasn't filled to what they had it at.

I WILL NEVER USE THIS COMPANY AGAIN AND WARN ANYONE ELSE TO NOT GO NEAR IT! This was booked through discovercars

I strongly advise everyone never to use ACARENT. I rented a car through Holiday Cars website in September, paid for additional full insurance, and then discovered in Sofia that the car was actually rented through BT Rent a Car, though ACARENT had been listed on the website. When picking up the car, they tried to push another insurance policy on us, despite our having purchased full coverage online. They then took a €500 deposit from our credit card—not just a hold, but an actual charge. When we returned the car, we were told the deposit would be refunded within 14-30 days. Our documents were stamped with BT Rent a Car. By the end, I had no idea who I was actually renting from: Holiday Cars, ACARENT, or BT Rent a Car. Two months have passed with no sign of our deposit. The company’s contact numbers, of course, are unresponsive. We’ve filed a claim with our bank, and if that doesn’t resolve the issue, we’ll proceed with the European claims procedure

We booked a car in the Zurich office for our 9 day stay. During our trip, a pebble hit the front windshield and cracked it. Fortunately, we had paid for insurance. When we turned in the car, we find out that we have to file a claim to get our deposit back, which I found absurd, since with other rental companies we've worked with in the past, they file the claim for you. That upset us a bit, since the deposit was 1000CHF and we had to wait for the company to send us the repair invoice in order to file the claim. The secretary at the Zurich office assured me it would only take 3-4 days.
2 weeks went by and we did not get a word from them, BUT, worst of all, they had CHARGED me the deposit, not retained, but charged, without sending me proof or an invoice. I had to aggressively email them in order for them to send me the invoice to file the claim. The company's representative I spoke with was nice and efficient, but it was upsetting that I was told to be patient after being illegally charged without proof of invoice and had to wait for 2 weeks for the invoice.
Fortunately, the claim process with the insurance is easy and quick and we got our money back a week after filing the claim.
Honestly, the process was disappointing and stressful. I do not recommend this rental company whatsoever.

Good service and cheap rental. Yousef was a very helpful and nice person, would like to thank him again.

We booked on DiscoversCars, so when I saw all the bad reviews afterward, we were worried… but in the end, the renting process, taking possession and returning of the car sent smoothly without problems.
Although, my complaints would be:
1) the place to go at Heraklion airport for the shuttle service to the pick-up place was not clear at all. It is not indicated like the other companies.
2) car was really « basic » (e.g. no USB socket for cellphone) unlike the cars we rented on others Green Islande within the same car category.

Scammers.
They have a canceled our booking when we arrived.

Never more. We has booking for 4 days. Our flight has been delayed so they cancelled my booking, didn't receive my money and could not even book an another car

I found the staff very polite, efficient and helpful. The car was excellent. I will definitely use them again.