AuthenticWatches.com Reviews 404

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

I have purchased FOUR high end watches (Cartier - Breitling - Glashutte - Ulysse Nardin) from Authentic Watches. All have been EXACTLY as described and shipping was lickity split.. NO ISSUES. AW is my... See more

Rated 1 out of 5 stars

Buyer beware. Please ask in writing that you are buying a complete watch before payment. I had an incident where I purchased a new store display Rolex Datejust but later discovered a link is missing.... See more

Company replied

Rated 1 out of 5 stars

This company has been selling Breitling blue face chronoliners for years and ask $10000 a pop. There is no escrow involved or a guarantee that you can get a refund if you are not satisfied. There is n... See more

Company replied

Rated 4 out of 5 stars

Ordered 2 watches, both arrived in good condition in a timely fashion. Prices and watches were as expected. This was my third time ordering from authentic watches and it has always been like this. I’... See more

Company replied

Company details

  1. Watch Store
  2. Jewelry Store

Information provided by various external sources

AuthenticWatches.com offers free overnight shipping & lowest prices on all swiss luxury watches such as TAG Heuer, Rolex, Longines, Breitling, Omega and more...


Contact info

3.0

Average

TrustScore 3 out of 5

404 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Breitling Bracelet - Awesome Service

I ordered a bracelet for my Breitling SuperOcean from AuthenticWatches and the product and service I received exceeded my expectations. The bracelet was brand new and in immaculate condition. The bracelet was delivered a few days earlier than expected; which was much appreciated during the current pandemic. I would definitely refer AuthenticWatches to family and friends and will be a returning customer. Keep up the great work.

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Please keep me in the loop as I've…

Please keep me in the loop as I've purchased from you in the past. Good stuff, really nice inventory of merchandise. Currently seeking to purchase a Brietling Montbrilliant Datora. Almost any color, not picky about bands, have others. Deployant is preference on bracelet or rubber. Love alligator or crocodile as well. Keep sending the emails and ill3make the purchases.

28 September 2020
Unprompted review
Rated 1 out of 5 stars

This has been the worst experience of…

So it got to a week before delivery and they had confirmed it was in the way etc.. got an email saying it wasn't ordered and offered a refund after all the complaints I'd sent.

PLEASE DONT BUY HERE

This has been the worst experience of any kind of purchase in my life.
I'm sure all the 5 star reviews are fake as most have no information written on them.
Please please please don't buy anything from this company
If this post stops just one person going through the torment I'm currently going through then I'll be content.

In short, don't buy from here

See they even admit that they want me to buy another watch at the cost of a few thousand dollars just to change and address otherwise they will kindly cancel the order and charge me 10%. What great policy's
Since we are obligated to ship to the address provided to us by
PayPal, we would need a new payment with the correct address so we can
refund your original payment with the incorrect address. If you would
like to proceed this way, please let us know and we will send you a
new PayPal invoice to make payment with the new address. Once the
invoice is paid your original payment will be refunded.

Please let us know if you have any questions or concerns.

***See buy another watch and we will send it wherever, otherwise tough***

O dear and waiting for a refund after they can no longer provide the watch...good luck, 2 weeks and still nothing

25 September 2020
Unprompted review
AuthenticWatches.com logo

Reply from AuthenticWatches.com

This client placed a special order with a 3 month lead time, with payment remitted via PayPal. He agreed to wait three months for the special order. Over a week later, he emailed a number of times demanding cancellation of his special order, insulting our staff, and demanding that we ship to an address other than his PayPal address (which is not possible under PayPal policies). Regrettably, both we and PayPal have policies to which the client has agreed. We presented a solution in which a new PayPal invoice can be sent so he can pay with his new address; he refused. We do everything in our power to assist all of our client's requests, and we are sorry to hear this client feels so negatively towards his experience.

We do not understand the client's follow-up comment stating that we have admitted to trying to change his address for a few thousand dollars.

Rated 5 out of 5 stars

I bought two watches and exceeded the…

I bought two watches and exceeded the allowable credit. Instead of canceling my order and making me split the order to follow the credit rules, AW sent my watches and charged me once. I had ample credit, but I went over their allowance and they still took care of me. Top notch.

28 July 2020
Unprompted review
Rated 5 out of 5 stars

Happy customer

I purchased 3 watches from you guys and I’m happy with every purchase I made. I took the watches to be verified as being new and authentic and I was satisfied with the results each time.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Happy with my Tag Heuer Aquaracer

Happy with my Tag Heuer Aquaracer. So gorgeous! LOVE the diamonds and mother of pearl detail! Really nice people. They made the transaction simple and pleasant. Will buy from them again.

2 July 2020
Unprompted review
Rated 1 out of 5 stars

New watch which was defected and scratched when authenticwatches was repairing it

Bought a new watch and turned out that it was loosing time. Its covered under warranty so i sent it back for a repair. Sadly when i received it was scratched and when the watch was sent it didn't have any scratches or marks. I only wore the watch 2-3 times and my clothes never touched the watch because i am aware this could create swirls on the watch.

When the repair was completed i asked them what was the problem and what was fixed. They said TAG Heuer does not provide specifics on a service.

When i told them that i received my watch scratched they said there is no mechanism in the service process that will scratch the side-case of a timepiece. The scratches are commensurate with having Been worn for several months, and the markings are indicative of normal wear and tear.
I was 100 percent sure that when the watch was sent there was absolutely not a single scratch or mark.

23 June 2020
AuthenticWatches.com logo

Reply from AuthenticWatches.com

The watch was returned in the exact same aesthetic condition as when received. The client had the watch for one year and informed us after receiving it back that it didn't have a single scratch at the time he returned it to us. This is simply not true. The client's watch had scratches throughout the timepiece, as is normal for a year of use of any watch. The client is asserting that the timepiece was scratched in the service center. This is not accurate. The service center doesn't have tools that scratch timepieces. Furthermore, the photographs that the client sent show scratches in a multitude of locations, at varying depths, in varying directions, all consistent with normal wear.

Rated 5 out of 5 stars

Outstanding customer service and I'm…

Outstanding customer service and I'm delighted with my watch. They even organised for it to be delivered to my hotel in NYC when I was there on holiday. Great communication throughout the whole process. Would definitely recommend and will use again. Keep up the good work!

23 June 2020
Unprompted review
Rated 1 out of 5 stars

Wasn't able to return my watch due…

Wasn't able to return my watch due to"Special Order" It didn't say special order on website. I am very unhappy with the watch. I would like to trade in for a different model.

23 June 2020
Unprompted review
AuthenticWatches.com logo

Reply from AuthenticWatches.com

We are sorry to hear that the client is upset. Regrettably, we are unable to accept returns on special order items, as they are not normally stocked and are only especially ordered for clients. This is outlined in our returns policy. Contrary to the reviewer's claim, this was indeed outlined in our policies at the time of checkout, as well as in the email confirmation sent to the client on Feb 10, 2020, at 12:28 PM Pacific Time.

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