this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more
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Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valu... See more
I have never ordered from Chasing Treasures but when I found the perfect jewelry box for my 16 year old I placed the order. I did not place the order until a few days before Christmas and selected... See more
wondering where my order is.....they mailed me a tracking number that for 4 days has said it is not in transit yet getting a little worried it won't make it for Chirstmas! Their customer tra... See more
Company details
Information provided by various external sources
Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.
Contact info
10307 W. Broad St, Ste 153, 23060, Richmond, United States
- 1-888-804-2542
- cs@chasingtreasure.com
- chasingtreasure.com
this could have been a better…
this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more
7 October 2021
Unprompted review
I have reached out to their customer …
I have reached out to their customer service team 4 times about damaged product with NO response. I work for a luxury retailer that prides itself on customer service and this is EXTREMELY unacceptable. The jewelry box was beautiful but the dividers in the top part started coming unglued. I've even sent pictures with no response. Very upset about the poor customer service.
12 January 2018
Unprompted review
This is NOT customer service...
I ordered a jewelry box on 7/20/17. I paid $80 for 3 day expedited shipping. The site says they ship usually on the first day of order confirmation. Today is 7/26/17 and I have not received any confirmation of shipment, tracking number, and certainly not the jewelry box I ordered. I have reached out to Chasing Treasure several times by phone and email with no response. Needless to say I am quite disappointed with my first experience with Chasing Treasure. Coming from customer service, I understand the complications of retail, but also know the importance of communication and customer resolve. Again....not....happy...
26 July 2017
Unprompted review
Don't buy from this company!!
I ordered a jewelry box almost 4 months ago and I still have yet to receive it. And to top it off, they took my money, knowing that they haven't shipped it. After numerous calls and messages she finally tells me the box comes from a California dealer and that they haven't sent it yet. That's not my problem or a good excuse!
They should rename their company Cheating Treasures!!!
17 November 2016
Unprompted review
Reply from Chasing Treasure
Hello,
We listed on the site that the box would be available for future delivery, in Nov; that it was currently out of stock but could be pre-purchased. You agreed to wait, and we communicated status during that time. You agreed to allow us to charge the credit card so that you would not have to re-submit the order.
This was perfectly clear in our communications; we even offered a substitution with a discounted price.
Customer Service
Perfect Condition
Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valuable rings than some of their other jewelry. A locking jewelry chest discourages strangers, (workmen , cleaning people, tv repairmen etc from easy access to your
Favorite jewelry.). It would also be nice to have tarnish proof cloth lining for
Your sterling silver jewelry.
24 March 2016
Unprompted review
Loved everything except...
The web sight was easy. Shopping and buying was easy. Shipping super easy. Even received package earlier than excepted. Woo Hoo, And then unwrapped it and found that the inside of the top of the jewelry box was scratched badly I didn't feel like re-boxing it up and deal with the shipping, I can't even figure out how it got like that. Anyway I used a cover-up pen and finished putting it together. Loved everything but that, sorry for the two stars. Kim Miles 2-18-16
18 February 2016
Unprompted review
Best Purchase Experience
I recently purchased a jewelry box for my wife to celebrate her birthday. Came upon this website and purchased one by viewing the pictures not knowing what I was going to receive. Let me tell you...it was the best product I could have bought. The item impressed me but more than that it absolutely thrilled my wife. That is what I call an exceptional shopping experience. Thank you Chasing Treasure. Please keep your high standards going.
16 February 2016
Unprompted review
Damaged product
i purchased a 7 drawer Jewelry Armoire-Cherry for 369.95. It was completely broken and top was damaged. I called got an email address no response tried to call again left message no response?
12 February 2016
Unprompted review
Highly recommend
Company shipped product immediately and it was received 2 days after ordering. Excellent service.
4 February 2016
Unprompted review
Arrived on time, quality as expected, happy with item.
For the price I paid, and for what I wanted to use this item for, it is a great value.
28 January 2016
Unprompted review
I have not received anything that I purchased
The company has not sent me anything and need to follow it up. That is why my rating. is so low
21 January 2016
Unprompted review
jewelry armoire
great service, speedy delivery, packaged securely and was just as advertised.
18 January 2016
Unprompted review
Good People Great Service
Very nice products my wife and I were very satisfied
11 January 2016
Unprompted review
Responsive
Loved the quality of the item I received. It was as advertised and I was very happy with the fast response to ship it. Thank you!
9 January 2016
Unprompted review
She loved the jewelry box!
The jewelry box was even more than what she expected. It's beautiful.
5 January 2016
Unprompted review
Exquisite jewelry box and Impeccable service
I ordered a jewelry box for my wife about 10 business days before Christmas. I called to make sure it would arrive. I left a voice-mail and they called back about an hour later.
We discussed my purchase and the lady was so helpful. She put my mind are ease immediately. The box arrived and it is exquisite. My wife loves it!
Chasing treasures is wonderfull and their products are top notch. I highly recommend them. Thanks for helping to make my wife's Christmas good one.
4 January 2016
Unprompted review
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