I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
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1.2
Bad
250 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Product not arrive
I purchased a product and sent and enquiry and no one has responded. 15 days later and still have not received my order and no update on tracking for 10 days.
15 April 2026
Unprompted review
Reply from Australian Kids
Hello Brooke,
Thank you for bringing this to our attention. I’m really sorry to hear about the lack of response to your enquiry and the delay with your order. That’s certainly not the experience we aim to provide.
We understand how frustrating it is to wait this long without updates, especially when tracking hasn’t changed. Your order is important to us, and we’d like to look into this as a priority. Please reach out to us again with your order details so we can investigate what’s causing the delay and provide you with a clear update as soon as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards
0 STARS!!!
If I could give it less, I really would. Like others, I wish I'd read these reviews before I purchased because I have now experienced the disgustingly poor service that this definitely NOT Australian Kids site provides. Misleading in every way about the products that you'll get and the company that they are. Everything on the public face of the site says they are Australian, but don't be fooled. Cheap products sent from China that are received after lengthy delays.
I contacted their customer support (as they suggest in response to all of these poor reviews) and got one short answer that they were were sorry for the inconvenience, were coordinating with the logistics team to verify my order, and would get back to me as soon as they had the information.
Absolutely nothing back from them.
AVOID THIS COMPANY!!
26 March 2026
Unprompted review
Reply from Australian Kids
Hello Christine,
Thank you for taking the time to share your experience. I’m really sorry to hear how disappointed you’ve been with both the service and the product delivery.
We understand how frustrating it is to feel misled and to experience long delays, especially when communication hasn’t met your expectations. That’s not the standard we aim to provide. While our team did begin looking into your order with our logistics partners, it’s clear that the follow-up you were promised did not happen in a timely manner, and for that we sincerely apologize.
Your feedback regarding product expectations, shipping times, and transparency is taken very seriously, and we are actively working to improve both our communication and overall customer experience.
Please reach out to us again with your order details so we can provide you with a clear and accurate update as soon as possible. We appreciate your patience and the opportunity to address this properly.
Kind regards
What you see is not what you get
What I thought I was buying based on advertising and what I received we’re not the same thing. I bought the color match logic puzzle. What arrived was about 1/3 the actual size shown in the advertising. It looks like something a child might win at a fair. I wish I had googled this product before purchasing as I have seen multiple reviews describing the same situation. I would not recommend buying anything from this company.
9 April 2026
Unprompted review
Reply from Australian Kids
Hello Kym,
Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations, particularly regarding the size and how it compared to the advertising.
We understand how frustrating that can be, and your comments are important to us. They help us review and improve how our products are presented to ensure a more accurate experience.
We appreciate you taking the time to share this.
Best regards
I wish 1 star was an option
I wish 1 star was an option. Never received product. Ive been in contact with them and they have tried to reassure me its on the way and sent a tracking nunber. Buts its not moved from " transit " in over 2 weeks. Its been way over a month since I put my order in. Don't waste your time. Go somewhere else.
2 March 2026
Unprompted review
Reply from Australian Kids
Hello Taylor-Jane,
Thank you for sharing your experience, and I’m truly sorry to hear about the frustration this has caused. We understand how disappointing it is to wait longer than expected, especially when tracking hasn’t updated for an extended period.
While delays in transit can sometimes occur due to factors outside our control, that doesn’t make the situation any less inconvenient for you. We genuinely appreciate your patience so far, and we want to make sure your order reaches you as soon as possible.
Please reach out to us again so we can take a closer look at your shipment and provide you with the most accurate update or next steps. Your experience matters to us, and we’re committed to resolving this for you.
Kind regards
I regret with all my heart that I bought from this company!
I regret with all my heart that I didnt read the reviews for this company before I purchased anything online. The pictures are AI generated and incredibly misleading. I bought a game, that from the promo video, looked like a high quality, large sized game, but it ended up being this small, cheap plastic toy the size of my palm - the kind of cheap, flimsy toy you find in a cheap showbag. It cost AUD$20 including p/h, and when I asked for a refund, they said they would only give me a full refund if I RETURNED IT BACK TO CHINA myself using a postal tracking system. They offered me a 50% refund, which just doesn't cut it considering how misleading the promo video was versus the actual product that arrived. Absolutely, do not ever ever ever purchase anything from this company. It is not even based in Australia! It's based in China!
16 March 2026
Unprompted review
Reply from Australian Kids
Hello R Nelson,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product you received did not meet your expectations and that the experience has been disappointing.
We understand how frustrating it must feel when an item doesn’t match what was shown or expected, especially after waiting for it to arrive. Your concerns about the product’s size, quality, and presentation are taken seriously, and we appreciate you bringing this to our attention.
Regarding returns, we acknowledge that the process can feel inconvenient, and we’re always working to improve both our product transparency and customer experience. Your feedback about the promotional material is particularly important and will be reviewed carefully.
Please feel free to reach out to our support team again so we can reassess your case and work toward a more satisfactory resolution. We value your input and the opportunity to make things right.
Kind regards
Still waiting for my product i ordered…
Still waiting for my product i ordered for my grandsons birthday which is long gone. Apparently it's still in China and no expected delivery date available. I wish i'd looked at reviews before purchasing from this company and being Australian myself i thought i was supporting an Australian company as their name implies.
16 February 2026
Unprompted review
Reply from Australian Kids
Hello Sandy,
Thank you for your feedback, and I’m very sorry to hear that your order has not arrived in time for your grandson’s birthday. We completely understand how disappointing and frustrating this must be, especially for such an important occasion.
We also understand your concerns regarding the shipping delays and the expectations around where the company is based. Delays in transit can sometimes occur and unfortunately may impact delivery timeframes more than anticipated.
We’d really like the opportunity to look into your order more closely and provide you with a clearer update on its status. Please reach out to our support team again so we can assist you further and work toward a resolution.
We appreciate you bringing this to our attention and sincerely apologize for the experience you’ve had.
Kind regards
So disappointed and no replies!
I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reached out several times on several platforms for help from Australian Kids and absolutely no reply. I have read through other people’s reviews and your response is to ‘reach out to us directly’ … how? You don’t answer your emails or Facebook messages.
31 March 2026
Unprompted review
Reply from Australian Kids
Hello Justine,
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. We completely understand how frustrating it must be to have an order delayed with no updates, especially after trying multiple times to get in touch without a response.
This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve encountered. Your concern regarding the tracking status and the absence of updates is valid, and it’s clear we need to do better in keeping our customers informed and supported.
We would genuinely like the opportunity to look into this further and assist you properly. Please try reaching out to us again and include your order details so we can investigate what’s happened with your shipment and provide a clear update.
We appreciate your patience and your feedback, as it helps us improve both our service and communication.
Kind regards
Glowing Somersault Car
I've just purchased a second car as the first was such a hit and other nephews wanted one. Came quickly, in a secured package and price was fair. Will keep this bookmarked for another time.
26 March 2026
Unprompted review
Reply from Australian Kids
Hey Lyn,
Thank you so much for your continued support—it really means a lot to us. We're thrilled to hear the first car was such a hit that it led to a second purchase! It’s great to know everything arrived quickly, securely packaged, and at a fair price.
We truly appreciate you bookmarking us and look forward to serving you again in the future. If there’s ever anything we can help with, don’t hesitate to reach out.
Thanks again!
Best regards
Website is misleading
Website is misleading, products cheap, came in damaged boxes, very very disappointed, the reviews on there website do not match anything that came, the order was also late, for the money you pay you would like they would be better quality, Australian Kid is in Hong Kong, this is also misleading. I would like my money back , super upset customer.
26 March 2026
Unprompted review
Reply from Australian Kids
Hello Kristina,
We’re really sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to deliver, especially when it comes to product quality, packaging, and timely delivery.
We take your feedback seriously and would like the opportunity to make this right for you. Please reach out to our support team with your order details so we can look into this further and arrange a suitable resolution, including a refund if appropriate.
Thank you for bringing this to our attention—we appreciate the chance to improve and hope to resolve this for you as quickly as possible.
Kind regards
THEY ARE NOT AUSTRALIAN. EVERYTHING IS MADE IN CHINA AND IS SENT FROM CHINA.
They call themselves AUSTRALIAN KIDS, yet they and their products come from CHINA. The gift I bought was cheaply made and a part was broken.
The are conning people into thinking they are buying Australian, they are disgusting.
What I bought took over a month to arrive, in a cheap plastic Asian marked packet.
23 January 2026
Unprompted review
Reply from Australian Kids
Hello Wendy,
We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially when the item didn’t meet your expectations and arrived damaged.
This is not the level of quality or service we aim to provide. We’d like the opportunity to make this right for you—please reach out to our support team with your order details so we can investigate what happened and arrange a suitable resolution.
We also appreciate your feedback regarding your concerns, and we take comments like this seriously as we continue working to improve both our products and overall customer experience.
Thank you for bringing this to our attention.
Kind regards
Do not buy off this company
Do not buy off this company, they are a scam. They don’t reply to your emails or messages. Absolute fraud of a company!!!!!
18 February 2026
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re really sorry to hear about your experience and how frustrated you’re feeling. Not receiving a response to your messages is not acceptable, and we sincerely apologize for any lack of communication.
We take concerns like this very seriously and would like the chance to make things right. Please reach out to us again with your order details, or provide them here if possible, and we’ll ensure your case is reviewed as a priority and resolved as quickly as we can.
Thank you for your feedback—we’re committed to improving and hope to turn this experience around for you.
Kind regards
Reply from Australian Kids
Hello Jane,
We’re really sorry to hear you’re still waiting—this is certainly not the experience we want for our customers. We understand how frustrating delays can be, especially when you’re expecting your order to arrive sooner.
Please reach out to our support team with your order details so we can urgently check the status and provide you with an update or arrange a resolution if needed. We’re here to help and want to get this sorted for you as quickly as possible.
Thank you for your patience while we look into this.
Kind regards
such a disappointing experience
such a disappointing experience. paid for a casting kit and it literally never came? like never even left the warehouse. i contacted for a refund and am STILL waiting on the team to even send me an email that’s not a response to my own email to them wondering where the product or my money is?
12 March 2026
Unprompted review
Reply from Australian Kids
Hello Makayla,
I’m really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. I understand how frustrating it must be to have your order not ship at all and then face delays in getting a clear response or resolution.
This isn’t acceptable, and we want to make this right as quickly as possible. Please reach out to us directly with your order details, and we’ll personally prioritize your case to ensure you receive your order.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Kind regards
Package arrived squashed and damaged.
UPDATE:
Offered a 30% refund OR send it back at my cost and wait for a refund.
Such poor customer service, when the product was misrepresented!!
DO NOT BUY FROM THIS COMPANY!!!!
Package arrived squashed and damaged.
Toy is advertised for babies!!
The packaging clearly states’ choking hazard’ not suitable for children under 3 years.
Waste of money… I’ve asked for a refund, I’ll wait and see.
23 March 2026
Unprompted review
Reply from Australian Kids
Hello Andrea,
I’m really sorry to hear your order arrived in that condition—that’s not the experience we want for any of our customers. Receiving a damaged package is frustrating enough, and I completely understand your concern regarding the product labeling.
We take product safety and accurate descriptions very seriously, and your feedback about the packaging and age suitability is being taken seriously by our team.
Regarding your refund, we’ll make sure your request is handled as quickly as possible. If you haven’t received a clear update yet, please reply to your existing email or reach out with your order details so we can prioritize this for you right away.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience.
Kind regards
Kids Inflatable Boxing breaks easily
I purchased the Kids Inflatable Boxing Bag.
It broke on the 2nd day of use. It wasn't used in any way other than shown on the advertisements.
I blame myself for not reading more reviews before the purchase, as it is a common complaint.
10 March 2026
Unprompted review
Reply from Australian Kids
Hello Bez
I’m sorry to hear the Kids Inflatable Boxing Bag didn’t last as expected, especially with normal use. We understand how frustrating that is, and we appreciate you sharing your experience and feedback. It helps us focus on improving the product’s durability moving forward.
Best regards
Do not buy from this company
It looks like an Australian company, it is Chinese. My items took over five weeks to arrive. I was told they were waiting to fill a container before sending! When they arrived the boxes are completely smashed, and have been tapped up so must have happened in the factory and the product inside is smashed too 👎🏻👎🏻👎🏻
21 March 2026
Unprompted review
Reply from Australian Kids
Hello Jenna,
I’m really sorry to hear about your experience, from the long delivery time to the condition your items arrived in. That’s certainly not the standard we aim for, and I understand how disappointing it must be to receive damaged products.
We appreciate you sharing this feedback, as it highlights areas we need to improve in both shipping and handling processes.
Best regards
Id leave no stars if i could.
Id leave no stars if i could.
We purchased the LED screen drawing toy. The item arrived faulty after almost a month. The cord attached to the screen was loose, the light flickered on n off. I emailed the company and they asked for a video. I plugged it back in and the fault in the cord started burning and smoking. Incidentally since I sent the video of the product on fire I havent heard a peep from them.
DO NOT BUY
EDIT. Cord did not overheat as the seller mentions in their reply, we plugged it in and it was smoking immediately. Faulty and dangerous.
18 March 2026
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m very sorry to hear about your experience. Receiving a faulty item is frustrating enough, but what you described with the cord overheating and smoking is especially concerning. You should not have had to deal with that, or with a lack of follow-up after reporting it.
Thank you for bringing this to our attention. Your feedback highlights serious issues that need to be addressed, and we take it very seriously.
Best regards
I have had some updates on my parcel
I have had some updates on my parcel, with a tracking website to contact for updates-but it doesnt work....I have emailed several times but no appropriate response.....and I fear I will not receive my order...
100% dissatisfied
13 March 2026
Unprompted review
Reply from Australian Kids
Hello Janie,
Thank you for sharing your feedback, and I’m very sorry to hear about the frustration you’ve experienced with the tracking link and the lack of clear updates. I completely understand how concerning it is when you’re unsure about the status of your parcel.
This is certainly not the experience we want our customers to have. Please rest assured that your order is important to us, and we would like to help resolve this as quickly as possible. If you could please contact our support team again with your order number, we will personally look into the status of your shipment and provide you with an accurate update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards
I expected much more for the price
I expected much more for the price. I ordered inflatable boxing bag with water base. The product is very cheaply made and feels flimsy. On top of that, it took an entire month to arrive. Definitely overpriced for what you actually get. Save your money and look elsewhere.
14 March 2026
Unprompted review
Reply from Australian Kids
Hello Rasti,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product did not meet your expectations and that the delivery time was longer than anticipated. We understand how disappointing it can be to wait for an order only to feel that the quality does not match the price you paid.
Your feedback regarding the build quality of the inflatable boxing bag is important to us, and we will certainly pass this along to our product team for review. We are always working to improve both our products and the overall customer experience.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and see how we can assist you. We appreciate you bringing this to our attention.
Kind regards
Scam
Do not bother.
The item was a quarter of the size of what the website showed. Poor quality made in China. I asked for a refund and was advised I can either pay to send it back or receive 30% refund. Although the item was falsely advertised the seller took no responsibility.
The customer service was prompt but not helpful. Total scam.
11 March 2026
Unprompted review
Reply from Australian Kids
Hello Rowena,
Thank you for sharing your feedback. We’re sorry to hear that the item did not meet your expectations in terms of size and quality. We understand how frustrating it can be when a product appears different from what you anticipated.
We aim to present our products as accurately as possible, and we appreciate you bringing this to our attention. Your comments about the listing and your experience with the refund options are important, and we will review them with our team to see how we can improve both our product information and our support process.
If you’re open to it, we would still like the opportunity to assist you further and work toward a better resolution. Please feel free to reach out to our support team again with your order details so we can review your case.
Thank you for your feedback—it helps us improve.
Kind regards
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