I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
1.2
Bad
259 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
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Total scammers
Total scammers. Do not buy they products arrive damaged. They do answer the phone emails are ignored. Total rubbish. So disappointed thought it was an Australian company. Just CHINESE RUBBISH. NOT EVEN WORTH THE SHIPPING COST.
See below. They reply but there are no contact details or offers. TOTAL SCAMMERS. STAY AWAY FROM THEM
18 December 2025
Unprompted review
Reply from Australian Kids
Hello Y L,
We’re sorry to hear you’re disappointed and that your item arrived damaged. That’s certainly not the experience we aim to provide.
We take both product quality and customer communication seriously. We do respond to enquiries, so if you haven’t received a reply, your message may not have come through to us.
Please contact us again with your order details so we can review the issue properly.
Best regards
I ordered a Colour Match Logic Game
I ordered a Colour Match Logic Game - it was very very small - broken already - and something you would expect to buy at the Reject Shop for 50 cents.
I contacted them and they have done nothing about the situation.
Do not buy from this site without further investigation.
I know I will never buy from them again.
30 January 2026
Unprompted review
Reply from Australian Kids
Hello Deb,
We’re sorry to hear you’re disappointed with your Colour Match Logic Game and that it arrived broken. That’s certainly not the experience we want for our customers.
We do take product quality and customer concerns seriously. If you feel your issue hasn’t been addressed, please contact us again with your order details so we can review your case properly.
Your feedback is noted, and we appreciate you bringing this to our attention.
Best regards
Hi not a fan of this company the whole…
Hi not a fan of this company the whole process is painful. They take forever for delivery next to nothing on communication on your delivery. My item was faulty dosent work emailed them still no reply. I have learned my lesson Lorraine
8 February 2026
Unprompted review
Reply from Australian Kids
Hello Lorraine,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how frustrating the process has been for you — that’s not the experience we want anyone to have.
You’re absolutely right to expect clear communication, timely delivery, and a working product. Falling short on those points is on us, and I apologize for the lack of response regarding your faulty item. That’s especially disappointing, and I understand why it left you feeling let down.
We’d really like the chance to make this right. If you’re open to it, please reach out to us again with your order details, or let us know the best way to contact you, and we’ll prioritize resolving this as quickly as possible.
Thank you again for your honest feedback — it helps us improve, even when it’s hard to hear.
Best regards
No star worthy honestly
This is not worth any stars for this review. Looks like a cheap toy in a trashy showbag. I paid $19.90 plus postage for this game for my husband and I to play when away in the caravan - what a joke! It is so small, my husband's fingers won't even be able to pick the balls up! Pity I can't attach a photo. SCAM!!!!
2 February 2026
Unprompted review
Reply from Australian Kids
Hello Annette,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how disappointed you are with the game and that it didn’t meet your expectations, especially as it was purchased for use on your caravan trip.
The compact size is intended to make it travel-friendly, but it’s clear this wasn’t what you were expecting and that’s on us for not communicating that clearly enough. I understand how frustrating that must feel, particularly given the price you paid.
We certainly don’t want any customer to feel misled. Please reach out to us directly with your order details so we can look into this and work toward a resolution for you.
Thank you again for your feedback — it’s taken seriously and helps us improve.
Kind regards
Very very disappointed
Very very disappointed, the item took a long time to even be posted let alone receive. One finally received it was packaged terribly. Then the product…. Was absolutely awful, I wouldn’t even think about giving it to any kids. There was loose electrical wires hanging out not to mention the item didn’t even work ! Talking to the company was one of the most difficult things going weeks with out reply emails after giving well below customer service. I couldn’t recommend steering clear from this company any more!
It is extremely disappointing so only see a reasonable response without chasing your company on here where the world can see . Theses issue where brought to your attention in numerous emails including videos and pictures and only now are you willing to take accountability shame on you.
10 December 2025
Unprompted review
Reply from Australian Kids
Hello Chris,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how disappointing this was from start to finish. The delays in dispatch, the poor packaging, and especially the condition and safety of the product you received are not acceptable and fall well below the standards we aim to uphold.
Hearing that the item arrived with exposed wiring and did not work is extremely concerning, particularly given your comments about child safety. On top of that, the lack of timely and helpful communication from our team only added to your frustration, and for that I sincerely apologize.
This feedback has been escalated internally so we can review what went wrong with the product, the packaging, and our customer support response. While I understand that this experience has damaged your trust, we would appreciate the opportunity to make this right if you are open to it. Please contact us directly with your order details so we can look into a resolution.
Again, I’m very sorry for the experience you had, and thank you for bringing these issues to our attention.
Kind regards
The game looked a lot bigger on add…
The game looked a lot bigger on add very misleading is hand held size ......will never buy again from this company.
30 January 2026
Unprompted review
Reply from Australian Kids
Hello Janelle,
Thank you for sharing your feedback. I’m sorry to hear that the product did not meet your expectations, particularly regarding the size. We understand how frustrating it is when an item appears larger in advertising than it is in reality, and we regret that this felt misleading.
Your comments have been noted and will be used to review how we present product images and descriptions so we can be clearer and more accurate going forward. While we’re disappointed to hear you won’t be purchasing from us again, we appreciate you taking the time to let us know where we fell short.
Thank you again for your honesty.
Kind regards
Poor quality, item not as described
The item received was not as described, very poor quality and size difference to the advert. I contacted the company and they stated I had the right to withdraw but I would have to cover the costs to return the item to an address in China. So the name of the company is very misleading.
29 January 2026
Unprompted review
Reply from Australian Kids
Hello Amy,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the item did not meet the description, quality, or sizing you expected — that’s clearly frustrating and not the experience we aim to provide. I also understand your concerns regarding the return process and the return address, and how that could feel misleading.
Your feedback is important to us, and we take it seriously as we work to improve both our product descriptions and how clearly we communicate our policies. We appreciate you raising this and regret the disappointment it caused.
Kind regards
Do not buy from this company
Do not buy from this company. Unfortunately I read the reviews from other unhappy customers after I’d already ordered.
I have had a terrible experience, where after two months from date of purchase, I’ve just received an email stating my item was delivered, and they sent me a photo of the delivery location, ITS NOT MY DOOR.
So $55, two months wait, and I have no product, and they don’t communicate at all.
20 January 2026
Unprompted review
Reply from Australian Kids
Hey John,
I’m really sorry to hear about this experience. What you described is not acceptable, and I understand how frustrating it is to wait that long only to be told an order was delivered to the wrong location.
We never want a customer to be left without their product or clear communication. This isn’t the level of service we aim to provide, and we take situations like this seriously. Our team is reviewing the delivery confirmation and carrier details so we can determine exactly what went wrong and make it right, whether that means a replacement or a refund.
Thank you for bringing this to our attention. We truly regret the inconvenience and disappointment this has caused.
Kind regards
…bad news Australian Kids
After reading my poor review on trust pilot, Australian Kids sent me an email saying I can get a refund.this was stated on their reply on Trustpilot. I have heard nothing since then. They obviously said this on trust pilot so people think they are giving people refunds for products that don’t work at all. kEEP AWAY from Australian Kids. DO Not purchase anything from them
27 November 2025
Unprompted review
Reply from Australian Kids
Hello Susan,
Thank you for your feedback. We’re sorry to hear that you haven’t received any further response after our reply on Trustpilot. This does not meet our standards for service and transparency.
If a refund was promised to you, we absolutely want to clarify this and follow through. It appears that something went wrong, and we apologize for that. Please contact our customer service again with your order number and a brief reference to the previous communication so we can review and resolve the matter as quickly as possible.
We take your criticism seriously and want to resolve this issue fairly.
Kind regards
100% disappointed with everything
Shockingly overpriced, poor quality, packaging inferior, customer service a lot to answer for, and that's just the beginning. I would NEVER recommend them to anyone. Parcel arrived in a poor state due to the way it had been packed. I asked for return refund ... I won't begin to share my disappointed further
22 December 2025
Unprompted review
Reply from Australian Kids
Hello John,
Thank you for taking the time to share your experience. We are very sorry to read how disappointing you found both the product quality, the packaging, and our customer service. This does not reflect the standard we aim to uphold.
In particular, the condition of the parcel on arrival and the difficulties you experienced regarding your return and refund request are matters we take very seriously. We sincerely apologize for this. Feeling unheard or unsupported is not the experience we want for our customers, and it is clear that something went wrong here.
We would like to review your case once more and work toward a fair resolution. Please contact our customer service directly with your order number and a brief summary of the previous correspondence so we can look into this properly.
Your feedback is valuable to us, even though we deeply regret that your experience was so negative.
Kind regards
Should be called “Chinese kids”
EDIT TO ADD: just pointing out that even though their response to this review says “ We would like to look into your case again and work toward a fair resolution. Please contact our customer service with your order number.” their customer service agent “Sarah” whom I was still in communications with at the time, wouldn’t budge from a 30% refund only.
My husband purchased 2x suction car race tracks.
The suction plugs are such poor quality, they don’t stick to anything! The plastic track is difficult to manipulate and impossible to make a loop like the picture shows. We even laid them in the sun for a good portion of the day to try and soften the plastic up a bit. My husband ended up having to take it outside to set up and SCREW one to timber to try and make it partially fun for the kids.
I contacted “Australian kids” and it took over 2 weeks and a follow up email from me for them to respond. Only offering a 30% refund OR full refund if I ship the items back to CHINA at my expense…
I have been back and forth with their customer service team, and they will not disclose to me where this business is actually located…
Looking further into their website I can’t help but notice ALL of their product images are AI generated?? And any negative reviews are removed from their website, including my own.
14 January 2026
Unprompted review
Reply from Australian Kids
Hello Carlee
Thank you for your detailed feedback. We’re very sorry that the product did not meet your expectations and that so much effort was required to make it usable. We also apologize for the long delay in receiving a response from our customer service team.
We understand your frustration with the refund options offered and your concerns regarding transparency and communication. These points are taken seriously and will be reviewed internally.
We would like to look into your case again and work toward a fair resolution. Please contact our customer service with your order number.
Kind regards
Don't trust this Company
This company shouldn't be allowed to call itself Australian Kids. It's a Chinese company that provides the worst delivery service & has no communication with customers. The package arrived in a flimsy plastic bag so both items were damaged. I would recommend at all costs to avoid this company.
9 January 2026
Unprompted review
Reply from Australian Kids
Hello John,
We’re sorry to hear how disappointed you are with your experience, and we understand how frustrating it is to receive items that arrived damaged.
Damaged goods and inadequate packaging are not acceptable, and we acknowledge that this has fallen well short of the standard we aim to provide. We also recognise that our communication did not meet expectations, which only added to your frustration.
We take feedback like this seriously and would like the opportunity to properly review your order and work toward a fair resolution. If you’re willing, please contact us directly with your order details so a senior team member can reassess the matter.
Thank you for sharing your concerns. While we can’t undo what’s happened, we do want to address it appropriately.
Kind regards
DO NOT PURCHASE Luminous Led Drawing.
I purchased a Luminous Led Drawing Board for my granddaughter BEFORE XMAS, arrived and it’s not working.
I have sent several emails and NO RESPONSE at all!
I have even tried to call the mobile number on the website and number is invalid.
This is such an unprofessional company, that have no customer service.
9 January 2026
Unprompted review
Reply from Australian Kids
Hello Johnny,
We’re very sorry to hear about your experience, especially given this was a gift for your granddaughter and purchased well before Christmas. Receiving a faulty item is frustrating enough, but not getting a response from us afterward is simply not acceptable.
A product that doesn’t work on arrival should be addressed promptly, and we acknowledge that our lack of response and the issue you encountered trying to call us has understandably led you to feel let down. That’s not the level of service we aim to provide, and we apologise for the inconvenience and disappointment this has caused.
We would like to resolve this properly for you. Please contact us again with your order number, and we will ensure this is reviewed as a priority so an appropriate resolution can be arranged.
Thank you for bringing this to our attention.
Kind regards
Faulty and not as advertised …
I purchased the projector light that was so not what it was advertised as, the animals didn’t reach the ceiling, on the wall smudging, it was cheap and plastic. I saw the same one on Temu much cheaper and thought this must be better quality.
When l complained they sent an email saying they reply within 12-24 hrs and it’s been 3 weeks and 3 emails sent with the same standard reply.
Don’t be fooled by the company name
I won’t buy again from this site
11 December 2025
Unprompted review
Reply from Australian Kids
Hello Brophy,
Thank you for sharing your experience. We’re sorry to hear that the projector light did not match what you expected or how it was advertised, and we understand your disappointment with the quality and performance of the product.
We’re also concerned to hear that you’ve been waiting weeks for a proper response and have only received standard replies. That’s not acceptable, and we acknowledge that this has added to your frustration.
If your complaint has not been resolved, then we haven’t handled this as we should have. We do want the opportunity to properly review your case and address the issue.
Please contact our customer support team again with your order number and reference this review so the matter can be escalated and reviewed as a priority. We regret that this experience has led you to feel this way and appreciate you taking the time to provide this feedback.
Kind regards
Do not buy anything from this site
Do not buy anything from this site. They’ll take your money and you’ll never receive your item. It’s posing as an Australian company but it’s run out of china. No response to emails. Do not buy anything from this company.
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Taylor,
Thank you for raising your concerns. We’re very sorry to hear that you feel this way and that you haven’t received your item or a response to your emails — that’s understandably upsetting.
If an order hasn’t arrived and communication has broken down, then we’ve failed to handle this properly. We do want to resolve genuine delivery and refund issues, and we acknowledge that this situation should not have been left unanswered.
Please contact our customer support team again with your order number and reference this review so the matter can be escalated and properly investigated. We would like the opportunity to address this and work toward a resolution.
Kind regards
Kids Phone: undelivered
Ordered a kids phone for my son for Christmas on the 16th & when I’ve checked the tracking it’s been sitting in Melbourne VIC, since the 28th of December now it’s the 3rd of January it’s a little disappointing not getting it in time for Christmas but also thinking it was already in Australia as the company name is Australian Kids. Slowest parcel to arrive.
3 January 2026
Unprompted review
Reply from Australian Kids
Hello Luana,
Thank you for your review. We’re sorry to hear about the delay and understand how disappointing it is that the order didn’t arrive in time for Christmas, especially when it was intended for your son.
We can appreciate how frustrating it is to see tracking sitting in one location for an extended period. Once parcels are with the carrier, delays can unfortunately occur, but we acknowledge that this doesn’t make the wait any easier.
If the delivery is still outstanding or you’d like us to follow this up for you, please contact our customer support team with your order number so we can look into the tracking and assist further. We appreciate your patience and thank you for taking the time to share your feedback.
Kind regards
Cheap low quality product at 3x the…
Cheap low quality product at 3x the price. The website presents itself as an Australian company but it’s out of China. Really disappointed with what I got. Not like the photos for 3x what I could have got from a cheap discount store
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Jason,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the product didn’t meet your expectations and that you feel disappointed by the quality and value.
We aim to be transparent about our products and where they’re made, and it’s clear we’ve missed the mark for you here—especially if the item didn’t match what was shown on our website. That’s not the experience we want anyone to have.
We’d really like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can look into a refund, return, or another suitable resolution. Your feedback is important to us and helps us improve both our products and how we present them.
Thank you again for being honest about your experience.
Kind regards
Buyer beware bath toys are faulty
Buyer beware bath toys are faulty I have pictures of the light up bath toys were on first use the batteries have leaked acid into kids bath STAY AWAY FROM THEM IF YOU GAVE THRM GET RID
29 December 2025
Unprompted review
Reply from Australian Kids
Hello,
Thank you for bringing this to our attention. We’re very concerned by what you’ve described and take any potential safety issue seriously. This is not the experience we want for any family.
We’d like to investigate this right away and make things right with a refund or replacement, as well as review the photos you mentioned so we can identify what went wrong.
Please contact our customer support team directly with your order number and the images, and we will prioritize your case. Your feedback is important and helps us improve product safety for everyone.
Kind regards
Slow carrier pigeon service.
Been waiting two months for a small parcel that a carrier pigeon would have already delivered. Still no sign of it coming and goodness knows how much longer we are going to have to wait, that's if it ever turns up. Definitely would not recommend.
31 December 2025
Unprompted review
Reply from Australian Kids
Hello Len,
We’re really sorry for the long delay and completely understand your frustration. Waiting that long for a small parcel is not acceptable, and this is not the level of service we aim to provide.
Delivery times can occasionally be affected by carrier issues, but two months is far beyond reasonable. We’d like to look into this immediately, confirm what’s happened with your order, and arrange a resolution—whether that’s a replacement or refund.
Please reach out to our support team with your order number so we can take care of this for you as quickly as possible. Thank you for your patience, and we’re sorry we’ve let you down here.
Kind regards
Ordered 3 items
Ordered 3 items. Delivered only 2. Product ordered for 119 Aud. The products sent doesn't even qualify for 5 dollars. My 5 year old kid told me "mamma this is just junk" This is a big scam. Do not order from these scammers. It is not Australian product. This cheap junk is sent from China. Scamming you with its Australian name. If there was zero star, I would have given zero rating.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello Dina,
We’re truly sorry to read about your experience, and we understand how frustrating and disappointing this must have been. Receiving an incomplete order and products that don’t meet your expectations is not acceptable, and we sincerely apologize for that.
This is not the experience we aim to provide. We take missing items and quality concerns very seriously, and we would like the opportunity to make this right. Please reach out to our customer support team with your order number so we can investigate what went wrong and arrange a resolution, whether that’s a replacement, refund, or another suitable outcome.
Regarding your concerns about product origin, we strive to be transparent with our customers, and we regret that this was not communicated clearly or did not meet your expectations.
Thank you for bringing this to our attention. Your feedback is important and helps us improve.
Kind regards
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