Austin Kemp | "Best Rated" Divorce Firm Reviews 

83
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had an initial consultation with Tamara and was extremely impressed by her knowledge, her empathy and the clarity with which she communicated the law and provided her advice. Highly recommend! Di... See more

Rated 5 out of 5 stars

Before I went into my first consultation with Tamara, I was feeling completely defeated, scared and very worried about my situation and what the future might hold. From the moment we starte... See more

Rated 5 out of 5 stars

Great firm great team.!! My solicitor within this firm was Keith Wyvill. From the first telephone call i made to him regarding my financial matters and divorce, i was straightaway at ease, and... See more

Rated 5 out of 5 stars

i used Austin Kemp for my Divorce , my case was handled by Keith Wivell. Unfortunately i began divorce proceedings during Covid which meant it was longer and felt more complicated . My ex Husband did... See more

Company details

  1. Law Firm

Written by the company

Life is rarely fair – we believe family law should be. + We deliver quality legal services + We listen and communicate + We act by agreed instructions + We meet or exceed expectations always + We deliver to agreed timelines and budgets | Leeds | Manchester | Sheffield | Harrogate | York | Nottingham | Birmingham | Leicester | Liverpool | Canary Wharf | London


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4.8

Excellent

TrustScore 5 out of 5

83 reviews

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4.8

All reviews

(83)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Want the best… pay for the best

I was reffered to Austin Kemp through a third party source & I was skeptical… tell a lie I was extremely Skeptical especially after reviews of how expensive they are.

After the intial waiting period I was contacted by Emma who needed standard information to allow my consent order to go through. She rang me intially free of charge to gather my intentions and offer the best support possible during the difficult divorce situation. She advised me potential cost & how long might take & reassured me that she we meet my needs with the greatest of care.

My ex-wife decided to be awkward during this time Emma was helpful & understanding as well as doing her best to advise on what to do as well allowing patience whilse the important decisions are being made.

Emma has gone above & beyond to meet my needs in the financial proceedings & have exceeded my lofty expectations I had. (These are not cheap solictors) honestly I cannot praise this person enough she’s been ace as has the whole firm. If you’re unsure call them! They will answer the phone & put your nerves/ questions at ease these are the truly best.

The proceedings are now at an end & I can only thank Austin Kemp for everything they’ve done throughout this difficult situation. They are not cheap but what solicitor is. You want resolution… You want help… You want the best… You want Austin Kemp.

Thank you Emma.

19 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service so far

I wish to express my thanks and gratitude for the excellent work Emma and the rest of the team have done on my behalf so far. You have always been very professional and courteous in all your dealings with me. I will thus, formally in writing, like express my thanks and will wholeheartedly recommend your services in future.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent support from Austin Kemp

Austin Kemp have been excellent in providing support and advice during the process of my divorce. They were responsive to queries I had and helped me understand what was needed. They made a difficult life transition as painless as possible and explained things to me in simple terms to ensure the clarity of the message. My ex and me are still on good terms but the whole process could have gone wrong were it not for the clear guidance given throughout by Austin Kemp.

I would thoroughly recommend them to help you through this potentially stressful process. They helped me get all the necessary paperwork to the court in a way that was clearly understandable to a layman but also met the requirements of the legal process.

27 September 2021
Unprompted review
Rated 5 out of 5 stars

Efficient

Prompt, efficient service provide. Any additional costs were clearly identified before being incurred.

15 September 2021
Unprompted review
Rated 1 out of 5 stars

I am unhappy

I was referred by Wikivorce to Austin Kemp for a fixed-fee consent order. I completed Austin Kemp's client questionnaire and provided the information they requested. I received a reply asking me for fees in addition to the fixed fee agreed with and already paid to Wikivorce. I queried this but got only auto-replies for the next two months. Wikivorce intervened and transferred my case to another solicitor who completed the work for the agreed fixed fee.
I wanted to put my experience of Austin Kemp behind me but eleven months after failing to reply to my email, they contacted me to ask whether I still wanted their services. At that stage I wrote a one-star review of their service on TrustPilot. Austin Kemp's managing director immediately phoned me, told me I was defaming his firm and that he would take action. I removed my review for three days but I believe I have the right to report my experience so that others can make an informed decision about whose services to use.

20 August 2021
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Mrs W, as a Law Society Lexcel Accredited (Quality Standard) law firm - we strive to offer all our clients the highest possible level of service from start to end. Our team ensure that all our clients are front and centre with everything we do.

Having time to consider the comments you have posted and the facts of your case - there appears to be a great deal of information which you have decided to omit from your comments, and therefore your comments appear to be factually inaccurate.



1. Your Client Care Letter

Once you decided to instruct our Firm, you were provided with a Client Care Letter and Terms of Business.

In our Client Care Letter we explained to you:

(a) what work is covered and
(b) what work is NOT covered, in your Client Care Letter.

Furthermore, we made it clear any work which is NOT covered as part of your Client Care Letter will be subject to additional fees.

We explained, any further work required - we shall first contact you before incurring the fees on your behalf.

Subsequently, you wished our Firm to undertake additional work which was not covered under our agreed Client Care Letter.

You were contacted by email, and informed in order for the additional work to be undertaken there are additional charges - and the these charges were set out with a detailed narrative of what the work is and how much this would cost you. You were asked to confirm if you were happy to proceed on this basis - before the work was undertaken.

Upon receipt of our email you began to challenge our colleague on the question of why you were asked to pay additional fees.

We explained as the work you require us to complete is “additional work” which is NOT part of our Client Care Letter agreement.

You simply did not accept you were asking for additional work - and refused to pay for this. You refused to refer to the Client Care Letter which detailed this very point.



2. Failing to engage our Complaints Procedure

Our Client Care Letter states - in the event you wish to raise a formal complaint; first contact the Managing Director, and in the event you are not happy with the outcome seek redress via the Legal Ombudsman. The details are provided very clearly in our Terms of Business and Website.

You failed to do raise a formal complaint and instead decided to post factually incorrect comments on the internet omitting key details of what actually happened.




3. You instruct another firm of Solicitors, but fail to inform this Firm

You decide to instruct another firm of Solicitors and fail to notify this Firm of your cancellation of instructions.

On 16 August 2021, your received an email from our colleague to ascertain if you wish to continue with your case - as we needed your instructions on how you wish to proceed.

Please note, if you had notified this Firm of your cancellation of instructions - you would not have been contacted by email on 16 August 2021. It appears, 11 months after the event, this prompted you to post factually incorrect comments on the internet omitting key details of what actually happened.

We are saddened to read your factually incorrect comments about this Firm as it was apparent from your online comments you failed to mention:

1. You had received a Client Care Letter and Terms of Business which explained what is covered by our service and when you will charged additional fees;

2. When you are notified by this Firm of additional work required, you failed to confirm how you wish to proceed - instead you decided to challenge the fee structure, but declined to provide further instructions;

3. You failed to notify this Firm of your decision to change your Solicitor;

4. You failed to engage this Firm’s Complaints Procedure (details of which are stated in our Terms of Business and Client Care Letter and on our website), and

5. You failed to engage the Legal Ombudsman (details of which are stated in our Terms of Business and Client Care Letter and on our website).


If you did not agree to our fee structure as stated in our Client Care Letter - you had ample opportunity to address this and/or seek alternative representation before starting your case. But you did not.

It appears, you have edited your comments to focus on a delay to your email. Please note, as already mentioned:

(a) You were contacted by a member of our Team
(b) You responded by refusing to pay the additional fee for the additional work which was not covered by your Client Care Letter
(c) We awaited your instructions on how you wished to proceed - but you failed to provide them.

The reason for the delay was due to the fact you refused to provide this firm with clear instructions on how you wish to proceed.

Based on the facts of what has occurred your version of events unfortunately are factually inaccurate.

If you wish to discuss this matter further please contact our offices so that we may assist in any which way possible. We would very much appreciate the opportunity to resolve any matters which do not meet your satisfaction.

Rated 5 out of 5 stars

Its been a hard year with the pandemic…

Its been a hard year with the pandemic and its implications and I was starting to get frustrated but Austin Kemp have handled my divorce superbly given the circumstances. When I needed support towards the end of the process they provided it with a reassuring telephone call to explain the situation putting my mind at ease.

They have been fast, efficient and completely dependable throughout, a real support, and so I can personally highly recommend them as a divorce lawyers should you be in need of one.

2 March 2021
Unprompted review
Rated 4 out of 5 stars

Making Consent Order easy to follow

I was referred to Austin Kemp by a third party. Their service is inexpensive, their instruction is clear and easy to follow. The consent order was done fairly straightforward. The waiting time was a little long but then during lockdown every solicitor seems super busy so I have no complaints about it.

26 February 2021
Unprompted review
Rated 4 out of 5 stars

Consent order provided

My ex and I managed to avoid the cost of legal representation and agreed a settlement between ourselves, but this needed to be written up properly into a consent order. Austin Kemp provided this service and apart from a couple of amendments to the first draft, completed this quickly and efficiently and the order was processed by the court without any issue.

25 February 2021
Unprompted review
Rated 5 out of 5 stars

Austin Kemp

Austin Kemp were very professional, clear and informative throughout the process. They responded to queries promptly and acted with discretion. I would recommend them to others.

25 February 2021
Unprompted review
Rated 5 out of 5 stars

Extremely thorough and helpful, even through a Global Pandemic

Austin Kemp have been extremely professional in their handling of my Divorce and Consent Order services. They have drafted all paperwork and submitted to the Courts for me. I'm awaiting Court decision on my Consent Order before the Decree Absolute, where I have been well advised in protecting my interests.

I have been dealing with two members of staff dealing with the matters who are polite, courteous and very helpful.

Having recently had a courtesy call to ask how the process has been handled only served to reinforce my happiness with the service.

27 January 2021
Unprompted review
Rated 5 out of 5 stars

I used Austin Kemp for a divorce

I used Austin Kemp to help me with a divorce.
I felt the service was good value, and as good, if not better, than I would have received at a local solicitor, for a lot less cost.
I had a few issues around the financial settlement/consent order where I needed considerable help and expertise, and these were resolved quickly and easily.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, calm and has given me great and honest advice.

Thanks

25 January 2021
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Thank you for your kind words. We hope you find a swift and amicable solution to your challenge in life - and sincerely wish you all the best for the future.

Kind regards
Austin Kemp

Rated 5 out of 5 stars

Exceptional and supportive

I can’t thank these guys enough for the advice, and support, they have given me in what has been a very difficult time.
They have incredible knowledge and every possible little detail was checked.
They’ve got a great team, everyone I spoke to throughout was really helpful and professional.
I would highly recommend them and thank them for everything they’ve done for me.

26 March 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Thank you for your kind words. All the best for the future!

Kind regards
Austin Kemp

Rated 5 out of 5 stars

Had a meeting with Simon Rosenthall in…

Had a meeting with Simon Rosenthall in relation to my divorce matter and was incredibly impressed with the way in which I was dealt with.

4 March 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Jasmine, thank you for your kind words. We are pleased we were able to assist you. We wish you all the best for the future.

Kind regards
Austin Kemp

Rated 5 out of 5 stars

Excellent communication

Excellent communication and my Austin Kemp solicitor I met who gave me so much confidence - fantastic subject matter expert.

1 March 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Jacob, thank you for your kind words. All the best for the future.

Kind regards
Austin Kemp

Rated 5 out of 5 stars

No one ever wants to be in the…

No one ever wants to be in the situation where they have to recommend a divorce solicitor to a friend, but if anyone I knew needed such help, then I would have not a second's hesitation in giving them Austin Kemp details.

23 February 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Jay, thank you for your recommendation and your kind words. It was a pleasure assisting you. All the best for the future.

Kind regards
Austin Kemp

Rated 1 out of 5 stars

Avoid!!!

Went through my divorce process with this firm. I feel I had an extremely traumatic process dealing with this firm. I feel it was truly shocking. I am now in the process of taking this matter further. Please avoid!!

20 February 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Fatima, we are sorry to hear about your experience with this firm. We offer a our clients a high level of customer care when delivering our legal services. Please contact our offices so that we may investigation your concerns are remedy them immediately.

Kind regards
Austin Kemp

Rated 5 out of 5 stars

I would recommend Austin Kemp divorce…

I would recommend Austin Kemp divorce lawyers for their high standards and high ethical principles. They go the extra mile and nothing is too much trouble.

2 February 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Sophie, we are truly pleased with the outcome we achieved on your case. You were a perfect client from the start to the end. Thank you for instructing our firm to represent you. We wish you all the best for the future!

Kind regards
Austin Kemp

Rated 1 out of 5 stars

Outstanding service

Outstanding service. Sometimes, I felt like I was in an impossible situation, but Austin Kemp really helped me through a difficult period and they explored all possibilities and solutions.

31 January 2020
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Barbara, thank you for your kind words. We overcame the challenges together as a Team. Thank you for your patience. We wish you all the best for the future.

Kind regards
Austin Kemp

Rated 1 out of 5 stars

Austin Kemp Leeds undertook a piece of…Awful experience

Austin Kemp Leeds undertook a piece of work for me which was badly managed and delivered.
I wouldn't recommend this office.
I reported a complaint which was not even followed up.

30 January 2020
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Mr / Mrs RH Wirral

We are sorry to hear about your experience. We will look into this immediately as we have a robust Client Care and Complaints procedure as endorsed by the Law Society for Standards of Excellence.

As we have not been able to locate your details on our client database, please contact our offices (mail@austinkemp.co.uk) and we will endevour to resolve your issue(s) immediately either by telephone or over a cup of coffee at our offices.

We look forward to hearing from you.

Kind regards
Austin Kemp

**We have been informed by Trust Pilot on 04/02/20 that this Reviewer has declined to provide any clarification or comments as requested. We hope Trust Pilot will remove this Review, with immediate effect.**

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