Charlotte helped me and my partner look through some wedding rings and she was so personable, patient, and attentive. Neither of us felt any pressure to purchase anything today but we managed to narr... See more
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See what reviewers are saying
Amber was outstanding during our appointment, she was super friendly and went above and beyond to find the perfect ring for me. She wasn’t pushy at all and gave great advice. I would highly recommend... See more
Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... See more
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Fergus gave us a great customer…
Fergus gave us a great customer experience and the attention to detail is second to none.
11 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Adeel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
They made the whole process of getting…
They made the whole process of getting an engagement ring easy, they way informative and helpful,
We ended up going back for a wedding ring to match the engagement ring as they have a lot of choice and variation to make the ring feel unique to us
28 March 2026
Reply from Austen & Blake - Leeds
Dear Mike,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience buying our wedding…
Great experience buying our wedding rings. Amber was very friendly and knowledgeable. Lots of choices offered to suit different budgets and very pleased with our purchases.
11 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jill,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was really friendly and helpful…
Fergus was really friendly and helpful when we came in to try on wedding rings!
Thank you!
10 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Christy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would highly recommend
Booked an appointment for our wedding bands and had a lovely experience with Katy. She made us feel really comfortable and relaxed and was very helpful. Would highly recommend this jewellers.
4 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jess,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Kathryn made our visit very simple and…
Kathryn made our visit very simple and clear to make sure we got the products we wanted!
4 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Kathryn!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Booked an appointment with my partner…
Booked an appointment with my partner to look at a specific wedding ring she liked. Fergus was really friendly and helped us look through several choices and made sure we had a good idea of what would work best.
Made the process really easy and we found exactly what we walked in for!
4 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jack,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I came in today to look at wedding…
I came in today to look at wedding rings, Fergus was very welcoming, showed us all the options for me and my partner. I was even offered the complimentary ring cleaning. Highly recommend ☺️
4 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Ruby,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was amazing at helping us pick…
Fergus was amazing at helping us pick our wedding bands. Amazing service as per usual.
29 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Zoya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus - Ledge
Been in store for our wedding ring appointment. We had our appointment with Fregus and he was amazing! Highly recommend!
28 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We came today to buy our wedding rings
We came today to buy our wedding rings. We didn't make an appointment, but we’re greated wonderfully by Fergus, who was incredibly helpful and knowledgeable.
The service is impeccable, and you don’t feel rushed into any decisions. Couldn’t recommend highly enough
28 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Henry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Heartfelt gratitude!! ❤️♥️
A big shout-out to Amber and Nicky from Leeds store who made the experience of purchasing my wedding rings extremely special and memorable. Thank you both to arrange necessary samples for shortlisted designs (even if it meant liaising with another outlet) and being patient with the many appointments- each of them being with a bunch of questions from my partner and myself. Your inputs were extremely helpful is making sure we opt for the perfect rings for ourselves and make our moment special. We will forever remember you fondly in our lives. Thank you once again.
15 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Karishma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amber made the experience very easy and…
Amber made the experience very easy and smooth. Her expertise helped me find the perfect engagement ring, thanks again!
23 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Liam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant experience from start to finish
Our first time going to the shop, all staff were friendly and welcoming, it was busy but service was quick
We got the amazing manager who took her time, provided drinks and explained all the options
We got a great deal and when they arrived, they were beautiful
3 February 2026
Reply from Austen & Blake - Leeds
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service
Excellent service. Fergus, who managed our appointment, was extremely polite and attentive.
21 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very helpful
Fergus was very helpful - very happy with our rings and we have got 25% off!
20 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kim,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant all staff in Leeds store were…
Brilliant all staff in Leeds store were out of this world excellent
3 March 2026
Reply from Austen & Blake - Leeds
Dear Phil,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely experience
Lovely experience, Fergus was very helpful and friendly
15 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A lovely experience with Fergus
We have had a lovely experience with Fergus today. He has made us feel very welcome and comfortable with our wedding band purchase today. We will be back in the future to purchase other rings/jewellery.
15 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Katy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely experience!
Had a really lovely experience! It was my first time trying on wedding rings and Fergus was great at guiding me through the different options, would recommend :)
13 March 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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