Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... See more
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See what reviewers are saying
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... See more
We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positiv... See more
If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Fergus was great
Fergus was great, so helpful, knew exactly what we were looking for and we managed to find my wedding ring straight away! Highly recommend.
25 April 2026
Unprompted review
Charlotte was so lovely and really…
Charlotte was so lovely and really helpful and knowledgeable. Made buying our wedding rings really enjoyable
13 March 2026
100/10
After such a great experience with Nicky, finding the perfect ring to proposal we knew we wanted to return the Austen & Blake for my partners wedding ring. We were served this time by Amber who offered us the same amazing service and we were belated with what we found completely unexpected and different to what we thought we would go for. I even found the perfect ring for myself for our special day! Amber could not have been lovier, knowledgeable and helpful to find us the perfect rings we are so excited to collect them! Highly recommend for great quality, selection of products and amazing service from the team! Thank you so much!
20 April 2026
Unprompted review
Me and my fiancé were served by Amber…
Me and my fiancé were served by Amber at the store in Leeds.
Amber was really helpful, knowledgeable, honest and customer focussed.
Really pleasant experience, thank you Amber!
20 April 2026
Unprompted review
Thank you to Charlotte
Thank you to Charlotte. The process was effortless and highly recommend.
16 April 2026
Unprompted review
Thank you so much to Amber who helped…
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice. Would highly recommend Austen & Blake 👍
18 April 2026
Unprompted review
Thank you so much Nikki!
Thank you so much Nikki for such a good experience - we felt listened to and at ease and had an all round great experience - truly we couldn’t have asked for more. Thank you so much :)
18 April 2026
Unprompted review
Exceptional service
Fergus was very patient and professional. Exceptional service
18 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jill,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great Service!
Gabrielle was attentive and listened to us to help understand our needs & wanted during our consultation. She explained the various difference and nuances to us and certainly aided our knowledge. Would highly recommend!
14 April 2026
Unprompted review
Amazing Service
Amazing Service - Katy was very friendly, approachable and knowledgeable. Excellent customer service! We ordered an engagement ring and Katy helped us through the specs with amazing discounts vs other jewelers.
10 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Elliot,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Outstanding service
Outstanding service, Fergus was absolutely brilliant. Highly recommend
15 September 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Charlie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I had a great experience with Austen &…
I had a great experience with Austen & Blake Leeds while choosing an engagement ring. Charlotte was incredibly helpful, knowledgeable and patient, taking the time to walk me through all the different options and making the whole process feel easy and enjoyable. Thanks to her support, I felt confident in my decision. Highly recommend!
12 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jamie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great staff in Leeds
Great staff in Leeds.
Helped us greatly with a few issues and the new order came within a week!
Thankyou!
7 April 2026
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly, professional staff
The staff were friendly, knowledgeable, and took the time to help me find exactly what I was looking for.
1 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding bands
Fergus looked after us really well. He allowed us to browse the range at our own pace without any pushy sales techniques. A really lovely experience choosing wedding bands
13 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Chloe,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Appointment for wedding rings
Appointment with Fergus for wedding rings. Great experience, relaxed and very helpful in finding the right bands for us.
12 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus gave us a great customer…
Fergus gave us a great customer experience and the attention to detail is second to none.
11 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Adeel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
They made the whole process of getting…
They made the whole process of getting an engagement ring easy, they way informative and helpful,
We ended up going back for a wedding ring to match the engagement ring as they have a lot of choice and variation to make the ring feel unique to us
28 March 2026
Reply from Austen & Blake - Leeds
Dear Mike,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience buying our wedding…
Great experience buying our wedding rings. Amber was very friendly and knowledgeable. Lots of choices offered to suit different budgets and very pleased with our purchases.
11 April 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jill,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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