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Ausomstore Reviews 151

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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their robust build and impressive performance, including speed, range, and effective braking. Many people highlight the excellent customer service, describing the team as responsive, helpful, and professional, often going above and beyond to resolve issues quickly and efficiently. The overall service is consistently rated highly, with consumers appreciating the smooth communication and the company's commitment to customer satisfaction. However, some customers also noted issues with product durability, such as old and brittle tires upon arrival or problems with the scooter overheating and losing power after some use. A few other people also felt that the advertised range was misleading and that customer service was unhelpful, providing generic responses and making them cover shipping costs for replacements. Additionally, some reviewers found maintenance difficult, particularly with front tire replacements, and noted a lack of available replacement parts and adequate repair support.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, speed, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build and design of the... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and timely... See more

Service

People report positive experiences with service, often highlighting the excellent customer service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered an Ausom L1 scooter from ausomstore.eu at the end of July. At first I was a bit worried because the product was on pre-sale and the shipping was delayed. However, their support team always... See more

Company replied

Rated 4 out of 5 stars

I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with... See more

Company replied

Rated 4 out of 5 stars

We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My hu... See more

Company replied

Rated 4 out of 5 stars

When the scooter arrived I was very happy. Even though it took a month to get it to me (in Greece) If you live in an apartment building and have a small elevator, you will have difficulty moving it.... See more

Company replied

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

151 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great store & products

Great store & products! I have had no problems out of my Gallop @ all! Customer service treats me good & with a little patience they'll take care of you! Thank you Ausom team for all you do!😁😁

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Ausom Leopard

I just received my Ausom Leopard scooter yesterday. The quality and workmanship is excellent. I took it for a ride this morning and was pleasantly surprised at the speed, handling and braking. As an aircraft engineer and pilot, I am a perfectionist and look at detail to the millimeter scale. Almost aircraft grade construction, which is impressive. The staff at Ausom were also professional and courteous. Two of my friends that saw me riding this morning were also impressed and plan on buying one for themselves. I look forward to having some fun riding. I would highly recommend purchasing this scooter. I believe anyone that does won’t be disappointed and will surely put a large smile on their faces. Richard Coluccio.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Great scooter

Great scooter. I will follow up to see if customer service gets me the right extra charger sent to me. I just purchased so I don’t have an honest review of battery life, etc. but so far I truly love my Ausom Pro scooter

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Fast scooter

This scooter goes very fast, holds a charge and it is very sturdy.
Customer service here is great. They have always responded within 24-48 hrs of any inquiry or issue.

I did have a problem with the motor after 3 months and they did end me a new one. They sent video for me to follow to replace it. I am handy so I was able to do it. That is the only drawback, there is no store front in the NY area. So may make sure you have an e-scooter repair shop near by , regaurdless of what scooter you buy.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

best cheap scooter

The scooters they have there are awsome and very reliable and very cheap compared to any other fast scooter which is good because i was looking for a cheap scooter since i didnt really have money so the ausom leopard was the best scooter for me.

19 July 2024
Unprompted review
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