I ordered an Ausom L1 scooter from ausomstore.eu at the end of July. At first I was a bit worried because the product was on pre-sale and the shipping was delayed. However, their support team always... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with... See more
Company replied
We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My hu... See more
Company replied
When the scooter arrived I was very happy. Even though it took a month to get it to me (in Greece) If you live in an apartment building and have a small elevator, you will have difficulty moving it.... See more
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4.4
Excellent
151 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fast Fix
Immediate customer service response. The suggestions worked and the fix in the hidden menu put me into the class of a super satisfied customer.
10 September 2025
Unprompted review
Reply from Ausomstore
Dear William,
We’re absolutely thrilled to hear our customer service team was able to assist you quickly, and that the hidden menu fix worked perfectly—making you a super satisfied customer means the world to us!
Your positive feedback motivates us to keep delivering the fast, helpful support our customers deserve. If you ever need help with your scooter again down the line, don’t hesitate to reach out.
Thank you again for taking the time to share your experience—we truly appreciate it!
I've owned alot of scooters from…
I've owned alot of scooters from different brands and I love Ausom scooters, i had the Leopard at first but I got into an accident and the person that help me took off with my scooter while I was in the ambulance but I brought the L1 and love it just as much as my first one. The suspension, speed, durability, brakes and other features are the best, the prices cant be beat and customer service staff are so nice and delivery was quick. I love Ausom
2 July 2025
Unprompted review
Reply from Ausomstore
Dear Christopher,
Wow—thank you so much for sharing such a heartfelt and kind review! We’re truly touched to hear you love our Ausom scooters, from the Leopard to your current L1, and that our scooters’ suspension, speed, durability, and brakes have stood out for you.
We’re so sorry to hear about the accident and the loss of your first Leopard—no one should go through that. But we’re overjoyed the L1 has been able to fill that spot and that you’re enjoying it just as much. It means the world to us that our team’s service and quick delivery also made your experience great.
Your support means everything to us, and we can’t wait to keep providing you with reliable, great-performing scooters for years to come. Thank you again for choosing Ausom!
Bought L2 Dual Max Motor
Bought L2 Dual Max Motor. Scooter is fantastic, easy to build, comes with 90% ready to go. I use it daily for work commute. Customer service fantastic. It’s fast and informative. Was able to get replacement tires for an unfortunate leak just after 30 days of use on my rear tire. Just exactly what you would like from a scooter company on how they treat their consumers. 10/10
18 September 2025
Unprompted review
Reply from Ausomstore
Dear Rahat,
Wow—thank you so much for taking the time to share such a wonderful review of your L2 Dual Max Motor scooter! We’re thrilled to hear you love how easy it was to set up (that 90%-ready design is all about saving you time!) and that it’s become a reliable daily companion for your work commute.
It also means the world to us that our team could help you with the replacement tires quickly—making sure you’re back on the road without hassle is exactly what we strive for.
Your 10/10 rating means everything, and we can’t wait to keep supporting your rides for miles to come. Thank you again for choosing Ausom!
Fast 10 minutes answear
16 September 2025
Unprompted review
Reply from Ausomstore
Dear Jan,
Thank you so much for taking the time to share your positive experience—we’re thrilled to hear our team was able to respond to you within 10 minutes!
Providing quick, helpful support is always our goal, and it means a lot to know we delivered that for you. If you ever have questions or need assistance with your scooter down the line, don’t hesitate to reach out—we’ll be here to help.
Reply from Ausomstore
Dear Krystyna,
Thank you so much for taking the time to share your positive experience—we’re thrilled to hear our team was responsive and helpful for you!
Your support means a lot to us, and we’ll keep striving to deliver great service whenever you need us. If you have any questions or need help with your scooter down the line, don’t hesitate to reach out.
Kind persons and very helpful
14 September 2025
Unprompted review
Reply from Ausomstore
Hi Márk!
We truly appreciate your lovely comment about our team being kind and helpful. Your support encourages us to keep doing our best, and we’re grateful you chose to share your experience with us.
Looking forward to serving you again in the future—thank you!
customer service is excelent
customer service is excelent they respond quickly and stand behind thier product and its an excelent product
8 September 2025
Unprompted review
Reply from Ausomstore
Dear mo,
Thank you so much for taking the time to share your wonderful feedback—we truly appreciate it! It means the world to our team to hear that you had such a positive experience with our customer service, especially that we responded quickly and stood behind our product.
Providing reliable support and delivering products we’re proud of is at the heart of what we do, so knowing we’ve succeeded in both for you makes our day. We’re thrilled you love the product too, and we can’t wait to continue serving you well in the future.
Thank you again for your kind words—they’re a fantastic motivation for all of us!
The store is perfect I got my scooter…
The store is perfect I got my scooter in less than a week and the quality is perfect.
13 September 2025
Unprompted review
Reply from Ausomstore
Hi NXT!
We’re absolutely thrilled to hear you had such a fantastic experience with us—thank you so much for sharing your feedback!
It means the world to us that your scooter arrived in less than a week and that you’re loving its quality. We worked hard to make sure your order was processed and delivered quickly, and knowing it paid off for you makes our day.
If you ever need anything else down the line—whether it’s help with your scooter or looking for other items—don’t hesitate to reach out. Enjoy every ride on your new scooter, and we hope to serve you again soon!
Luv this scooter
Luv this scooter! Great design, fantastic handling, good range and very affordable. Ausom customer care is on deck for communication or questions. Delivery was awesomely fast.
11 September 2025
Unprompted review
Reply from Ausomstore
Hi Karin!
We’re absolutely thrilled to hear how much you “Luv this scooter”—your excitement makes our day! It means the world to us that you’re loving every part of it, from its great design and fantastic handling to its good range and affordable price.
We’re also so glad our awesome customer care team was there for you with communication and questions, and that your delivery was awesomely fast.
Thank you for taking the time to share such a wonderful review—we hope you have endless fun with your scooter, and we’re here if you need anything else down the line!
Reply from Ausomstore
Dear Customer,
Thank you so much for taking the time to share your kind feedback about our service! We’re truly delighted to hear that you had a positive experience. It means a lot to our team that their efforts have been recognized.
We look forward to welcoming you again soon!
Reply from Ausomstore
Hi dominic!
So thrilled to hear we’ve been such a positive part of your life—and that our ride makes your daily commute better!
Keep crushing those workdays, team!
This "Ausom" DT 2 Pro is a phenomenal…
This "Ausom" DT 2 Pro is a phenomenal scooter for the price!! I absolutely love the speed, range, suspension and just everything about it!! I did a lot of research and have had a few different brands but your not going to find a better scooter for your money!! I'm a Ausom fan 4 life!!
28 August 2025
Unprompted review
Reply from Ausomstore
Hi there!
Wow, we’re absolutely thrilled to read such an amazing review—thank you so much for taking the time to share your love for the Ausom DT2 Pro! It means the world to us that all the little details (from speed and range to that smooth suspension) clicked for you, especially after you did your research and tried other brands.
Hearing you say you’re an Ausom fan for life? That’s the biggest compliment we could ask for. We can’t wait to keep delivering rides that make you smile, and we’re so grateful to have you in our community.
Enjoy every mile on your scooter—you deserve it!
Customer service is really good
Customer service is really good, tires popped and rim got messed up, they sending me knew one.
28 August 2025
Unprompted review
Reply from Ausomstore
Hi there!
Thank you so much for taking the time to share your experience—we’re truly thrilled to hear you’re happy with our customer service!
We know dealing with a popped tire and a messed-up rim can be such a hassle, so we wanted to make sure we got you taken care of right away by sending a new one. It means the world to us that we could help ease that stress for you.
If you need anything else down the line, don’t hesitate to reach out. Thanks again for your trust in us!
L 2 Max dual motor
The L2 Max dual motor is Ausom 😁 the scooter is a monster for being under 900 bucks... Customer service was great and responded quickly to my wrong assumption that I did not receive my NFC card (I did) they were going to send me the cards until I realized that the triangle things hanging on the handle bars are the keys LOL
You can't go wrong with this monster of a scooter 👍😎😎😎
22 August 2025
Unprompted review
Reply from Ausomstore
Hi there!
We’re absolutely thrilled to hear you’re loving your L2 Max Dual Motor scooter—calling it a “monster” under $900 means the world to us! 😊
Thank you from the bottom of our hearts for trusting us, and for this fantastic feedback—it’s what keeps us striving to do our best. Enjoy every ride on your new scooter, and don’t hesitate to reach out if you need anything down the line! 🛴✨
Costumer service is 5/5
Costumer service is 5/5.
I absolutely love this scooter and I've seen people get theirs over 1000 miles. We used a coupon code that was entered incorrectly but they still gave us a great discount as well as free bags! Will definitely be ordering from these guys again!
22 August 2025
Unprompted review
Reply from Ausomstore
Hi there!
Thank you so much for taking the time to share your wonderful experience—we’re absolutely thrilled to hear you love your scooter, and that our customer service earned such a fantastic 5/5 from you! It means the world to us that we could make things right even when the coupon code was entered incorrectly, and we hope those free bags come in handy for all your rides.
Hearing that other customers have gotten over 1000 miles on their scooters makes us proud too, and we can’t wait to help you create more great memories with yours. We’re already looking forward to your next order—thank you again for choosing us!
Good service and fast responses
24 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for taking the time to share your kind feedback—we’re truly delighted to hear you had a great experience with our service and felt our responses were fast!
Your recognition means a lot to our team, as we always strive to provide timely and thoughtful support for every customer. We’ll keep up this effort, and we’d be thrilled to serve you again in the future.
I ordered an Ausom L1 scooter from ausomstore.eu
I ordered an Ausom L1 scooter from ausomstore.eu at the end of July. At first I was a bit worried because the product was on pre-sale and the shipping was delayed. However, their support team always replied to my emails politely and explained the situation.
On August 19th my order was finally shipped via DPD with a valid tracking number, and it is already on the way to Greece. I really appreciate their communication and the fact that they kept me updated.
22 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for taking the time to share your experience with us—we truly appreciate you sticking with us through the pre-sale and shipping delay, and we’re so glad we could ease your worries along the way.
It means a lot to hear our support team’s updates and polite responses helped you feel informed, and we’re thrilled your Ausom L1 scooter is now on its way to Greece via DPD. We hope it brings you lots of great rides once it arrives, and please don’t hesitate to reach out if you need anything else.
Thanks again for your patience and trust in ausomstore.eu!
Excellent service and outstanding…
Excellent service and outstanding customer care !
I ordered the DT2 Pro for my 30th birthday and I contacted the customer service team after realizing I had made a mistake with my order, and they responded quickly, politely, and with a genuine willingness to help. Communication was smooth and efficient, and the whole experience made me feel valued as a customer. I’m looking forward to enjoying the DT2 Pro and many great rides ahead. Highly recommended !
14 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for your wonderful feedback and recommendation! We're thrilled to hear that our customer service team was able to assist you smoothly and that you felt valued.
Wishing you an amazing 30th birthday and countless fantastic rides with your DT2 Pro. We truly appreciate your support!
The customer support is excellent
The customer support is excellent. The scooter is very good as well.
14 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you're happy with our customer support and the scooter.
Your satisfaction means a lot to us, and we hope you enjoy your ride!
Beware!
Beware!! I ordered a scooter and cancelled a few hours later and they refused to cancel order stating they “already shipped”. Then told me to just refuse shipment! Well that would mean I would have to stay home all dsy and wait for delivery, cannot as I work like most people. Here is where it gets worse… fedex driver dumps package on driveway and leaves; mind you the package has company logo on it which can be seen from afar. Guess what? Someone took it (shocker) I mean they didn’t even put on porch; just dropped in driveway!!!! I also don’t understand how they can leave something that cost me over $800 without having a signature!! I have contacted ausom and they acted as if they would address and take care of issue as they even acknowledged that fedex was careless in delivering the package! Well the next day they instructed me to file a case with fedex and that if they don’t take care of it then theres nothing ausom can do. WOW 😮 I spoke to a coworker whom works in logistics and she informed mr that the shipper/seller should be taking care of this issue 100% NOT ME! Ausom paid fedex to deliver scooter and they carelessly left on driveway advertising the product to everyone who passes by!!!!! And lets not forget that I cancelled this item right after I ordered! You cannot tell me that their logistics department couldn’t relay a message to fedex to have driver not deliver package and instead return it to ausom? Seems to me that they had no intention on canceling order and now that they have money Im on my own! So now I have paid for a scooter that I never even received!! Also, I requested to speak with someone in management multiple times and they responded with “we do not have a contact number that you can call”. So you will never be able to speak with anyone at this company!!! I will update this review if ausom does in fact take care of this issue!!!
5 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
We sincerely apologize for the frustrating experience you’ve had with your order. We want to clarify that we attempted to intercept the shipment after your cancellation request, but unfortunately, it had already entered the delivery pipeline and couldn’t be stopped—a step we deeply regret didn’t work out.
We understand the inconvenience of having to wait for delivery to refuse it, and we’re appalled by how carelessly FedEx handled the package, especially given its value. We’ve been actively following up with FedEx to push for a resolution on the theft, as this is not the service standard we expect for our customers.
While we continue advocating for your claim, please know we’re committed to seeing this through. If FedEx doesn’t resolve it promptly, we’ll reassess and explore additional steps to make this right.
Thank you for your patience as we work to address this.
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