Ordered this before reading the terrible reviews company never cancelled arrived weeks later. And asked immediately for refund told unopened told to send pic of box unopened and been waiting age... See more
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Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
DO NOT WASTE YOUR MONEY!!!! SERIOUSLY. This company is praying on a specific group of vulnerable women, that have run out of things to try and are desperate. Aurlux you should be ashamed o... See more
It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
ZERO STARS
ZERO STARS!
The worst customer service I have ever received. Still going back and forth on email trying to get a refund. After telling them to cancel my subscription months ago and actively doing this myself on the website 3 times! I’m actually shocked with the level of incompetence of this company. I have emailed pictures of my return twice now without any acknowledgement of how to return this (ie orders I did not order and did not want as I had cancelled my subscription long before and made it clear the product itself is utterly garbage!).
The worst company I have ever dealt with. Total scam and the customer service team are an absolute joke! Avoid at all costs!
Being a hairy beast is worth never having to deal with these utter eejits!
5 January 2026
Unprompted review
Reply from Aurlux
Hi KA,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel ignored and to have difficulty canceling a subscription or returning items.
We take concerns about subscription cancellations and product returns seriously and want to make this right. Please contact us directly at Support@aurlux.co with your order details and the return information you have sent so we can review your case, process any appropriate refunds, and ensure your subscription is properly canceled.
Your feedback is invaluable and helps us improve both our products and customer service processes. We sincerely apologize for the inconvenience and stress this situation has caused.
Kind regards,
The Aurlux Team
AVOID - you’ll get automatically enrolled for a subscription that you can’t cancel
AVOID - if I could give 0 I would. Placed an order in October and got automatically signed up for a subscription. Which they then took money again two weeks later before I’d even tried the products, this is when I realised a subscription had been set up. Customer service completely ignored my request to cancel and asking for a refund, just sent emails containing ways to manage my subscription and to let them know how I wanted to proceed. Even telling them cancel and refund they kept repeating what they were able to offer (terrible customer service and shit products). They refused to cancel again and I got charged for a 3rd time, I ended up contacting my bank to put a block on them taking more. They still keep emailing me for payment and advising ways to manage my subscription again not listening to what I’m saying. Honestly please don’t waste your money with this company- I haven’t actually used the product due to not initially having the time but after reading reviews I won’t waste my time. Was charged 3 payments, received 1 lot of product and had nothing but stress trying to reach out to them. Please AVOID
In response to there reply, I have emailed multiple times to be met with the same excuses that you can give me discount on my subscription etc, each time I’ve said no and to cancel. Today you have emailed me for the 4th time to say you can’t take payment and will try again in 2 days - I replied to the first 2 emails again stating that I wanted to cancel and asked for a refund .. to be ignored again. This response is purely for show, they do not value their customers or take any complaints seriously.
28 October 2025
Unprompted review
Reply from Aurlux
Hi Newbury,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We understand how upsetting it is to feel that your subscription and refund requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your case and ensure that any incorrect charges are refunded and your subscription is properly canceled.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this fully. Your feedback helps us improve our processes and prevent similar issues for future customers.
Thank you for bringing this to our attention, and we truly apologize for the inconvenience.
Kind regards,
The Aurlux Team
I cant give 0 stars but that is my…
I cant give 0 stars but that is my rating. Not only does the product not remove unwanted hair, it also burnt my skin.
I only wanted to test it out as all other products have failed to remove my pcos hair but they signed me up to an auto refill and when I wanted to cancel they took me in a 360 loop. I finally have cancelled my prescription but I know how 3 unopened boxes of crap which I didn't even want.
4 January 2026
Unprompted review
Reply from Aurlux
Hi Katherine,
We are very sorry to hear about your experience and sincerely apologize for the frustration and discomfort this has caused. Your safety and satisfaction are extremely important to us, and we regret that our product caused irritation. If you are experiencing any lingering effects, we recommend seeking medical attention immediately.
We also sincerely apologize for the difficulties you encountered with your subscription. We take these concerns seriously and strive to make cancellations and refunds as clear and easy as possible.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss any further resolution, including returns or refunds.
Your feedback is invaluable and will help us improve both our products and customer service.
Kind regards,
The Aurlux Team
Absolutely worst customer service ever
Absolutely worst customer service ever. I’ve been trying to cancel my subscription; which I didn’t agree to and keep getting charged. Cancelling has been frustrating with emails going around in circles.
Do not buy this product.
2 January 2026
Unprompted review
Reply from Aurlux
Hi Jessica,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously. We would like the opportunity to review your case, ensure your subscription is properly canceled, and process any necessary refunds.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this promptly.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
Kind regards,
The Aurlux Team
They continued to charge me after I canceled!
Not only does the product not work but I emailed to cancel and they disregarded and sent product anyway then tried to say I was responsible for sending it back or I can keep for 50% return. This happened 3 months in a row where they kept charging me. Thankfully, my Amex card reversed the charges. The company had the audacity to ignore my emails but when they were contacted by Amex they emailed me saying they’ve never received a cancel request! I provided screenshots of everything proving they were not authorized to charge me and they, again, said I could pay for return shipping or keep the product for a 50% refund. Complete scam. Do not give them a dime!
30 December 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We understand how upsetting it is to feel that your cancellation requests were not properly acknowledged and that you were charged incorrectly.
Please know that we take subscription and billing issues very seriously. We strive to resolve these situations promptly and fairly, and we regret that we did not meet your expectations in this case.
We would like the opportunity to review your account and ensure any charges are properly addressed. If you are willing, please contact us directly at Support@aurlux.co with your order details so we can make this right.
Your feedback helps us improve our processes to prevent similar issues in the future. We sincerely apologize for the inconvenience and stress caused.
Kind regards,
The Aurlux Team
Please take the above as ZERO stars
Please take the above as ZERO stars!
I didn't even realise I was signing up to a subscription until more items came through. Since then I have been trying to cancel. I've sent email after email stating that I wish to cancel subscription. Each time, when I eventually get a response, they email back with a question for example; asking the reason I wish to cancel, then offering to pause the subscription, then offering discount... while all the while the subscription continues and they continue to take money out of my account! The is no phone number to ring and none of the cancel subscription links work.
I am contacting my bank and reporting the company to trading standards!
2 January 2026
Unprompted review
Reply from Aurlux
Hi Susie,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We completely understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your account, ensure your subscription is canceled, and address any incorrect charges.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this immediately.
Your feedback is invaluable and will help us improve our processes to prevent similar issues for future customers.
Kind regards,
The Aurlux Team
I would give this 0
I would give this 0 . Do not buy anything from this company . Absolute scam and preying on vulnerable women . They unknowingly subscribe you to a monthly subscription which is very very hard to cancel . They also will not refund you your money under the money back guarantee . I have burns and red raw skin without the product ever removing a single hair . The product is not as described and the customer service is shocking . You will get ignored when you ask for a refund . Please do not get your hopes up with this product . Please do not buy . They should be ashamed of themselves
Oh and I have contacted your support team for a refund but I have been ignored on several occasions and have had to block you from taking any payments from my bank as you are not to be trusted unfortunately
17 December 2025
Unprompted review
Reply from Aurlux
Hi Megan,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can immediately assist you with a refund, address your subscription concerns, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
After my order I saw they signed me up…
Update: After multiple emails to Aurlux about them failing to cancel my subscription when I sent an email on Dec 9th 2025(and they responded so they did receive it) Then them sending out a second order and charging me again on Dec 29th for a second order I did not want or order. They claimed I did not cancel in time. So I left this review. They contacted me this morning 1/9/26 asking me if they refunded my order (again the order i never asked for or wanted) if I would delete my review. Absolutely Not. I tried multiple times to get them to make this right before i left a review. Buyer beware, they only care if you leave a bad review. Otherwise they make no attempt to correct their mistakes!
Original review below
After my order I saw they signed me up for auto refill. I immediately contacted the company to cancel the subscription. I was told it was canceled. I woke this morning to an invoice that they were sending out another shipment after I canceled it WEEKS ago. I've had to cancel my debit card so that they could not keep charging me. Also the product does not work as advertised. So I got an inferior product and bad customer service. This company is a scam. Don't waste your time or money.
29 December 2025
Unprompted review
Reply from Aurlux
Hi Amy,
We’re very sorry to hear about your experience and understand your concerns. Please rest assured that the product you received is authentic and matches the description on our website. Packaging and labeling can sometimes differ depending on the batch or country of origin, and slight variations in appearance or scent do not affect the quality or safety of the product.
If you would like further assistance or have any questions about your order, please contact us directly. We’re here to help and ensure you’re satisfied with your purchase.
Kind regards,
The Aurlux Team
Terrible
Terrible - absolutely terrible product and even worse customer service. I didn’t realize I was getting a subscription. After the first product I received didn’t work for me, I received another and realized it was a subscription. I’ve been trying to cancel for over a month now. The people responding try to give me tips on how to use the product. Nobody will take me seriously. Nobody will cancel the subscription. And they say you can manage your subscription online, but that is a lie. When you enter your email, they don’t send you a link to manage your subscription. This company is a complete scam! They won’t give you a number to speak with a person, and the emails are not helpful at all!!’
Terrible company. Terrible customer service! Don’t waste your time or money on them!
30 November 2025
Unprompted review
Reply from Aurlux
Hi Stephen,
We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused.
We completely understand how confusing subscription systems can be, and we’re taking your feedback seriously to improve our online management tools and customer support response. We strive to make things as clear and straightforward as possible, and we regret that this wasn’t your experience.
If there’s anything further we can do to assist you or provide confirmation of your cancellation, please contact us directly we’re here to help.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Dissapointing
Firstly, this product doesn't deliver what it promises.
Secondly, trying to cancel subscription, is very frustrating, as they don't have a login, only a "subscription login magic link" where you have to enter your email address and they will send the link, to login, which never happens!
30 December 2025
Unprompted review
Reply from Aurlux
Hi Caro,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the difficulties with both the product and the subscription process.
Please contact us directly at support@aurlux.co with your order details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Can’t cancel a subscription I didn’t know I was signing up for
I’m adding my own review because I have also received the same run around about canceling my subscription. The “portal” they claim is so easy to use has you enter an email that is supposed to send you a link to manage the subscription. 1. I never knew I signed up for a subscription so I contacted customer service and was asked if I was sure I wanted to cancel. I said yes cancel about 3 different times and asked for a confirmation email to show it was cancelled. Radio silence. 2. The link never showed up in my inbox after trying at least 20 times over the last week. 3. The last email I received sent me a confirmation that I do still have an active subscription with recurring charges and asked if there was anything they can help me with. So I responded yet again to CANCEL and show me proof it’s been cancelled. Still no response. DO NOT ORDER!! I’m going to dispute the charges if they try again. Absolutely insane.
22 December 2025
Unprompted review
Reply from Aurlux
Hi Nicole,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the confusion and lack of response.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately ensure your subscription is cancelled and confirm it with you. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
This brand is fake and a scam
This brand is fake and a scam. I haven’t received any product and they have got me into a subscription
15 December 2025
Unprompted review
Reply from Aurlux
Hi Boohema,
We’re sorry to hear about your experience and understand why this situation would be concerning.
We want to assure you that we are a legitimate business and do not intend to mislead our customers. If your order has not yet arrived, it may still be in transit, and our team would be happy to check the status for you. Regarding subscriptions, these are only activated at checkout and can be canceled at any time by contacting our support team.
We would like the opportunity to resolve this for you as quickly as possible. Please contact us at Support@aurlux.co
with your order number or the email address used for purchase, and we will investigate your order, cancel any active subscription if applicable, and assist with the appropriate next steps.
Thank you for bringing this to our attention—we look forward to making this right.
Kind regards,
The Aurlux Team
I thought I was just purchasing a…
I thought I was just purchasing a product. Ended up enrolling into a subscription. When I tried to log in to cancel i had to request an email which I never got. Emailed support regarding both issues and was told to log in to manage my subscription. Then I was charged for another month. Responded and let them know again that I can't get in to manage and need to cancel. I am now disputing charges.
25 December 2025
Unprompted review
Reply from Aurlux
Hi Heather,
We’re very sorry to hear about your experience and understand your frustration. We never intend for any customer to feel misled or have difficulty managing their subscription.
It sounds like there was a communication issue with accessing your account, and we sincerely apologize for the inconvenience. Please contact us directly at support@aurlux.co
with your order details, and we will immediately review your subscription, ensure it is canceled, and work with you to resolve any billing concerns.
We appreciate you bringing this to our attention and hope to make this right.
Kind regards,
The Aurlux Team
I would give this company a lower…
I would give this company a lower rating if it were an option. I was not signed up for a subscription but am being billed for a subscription. When I have emailed the company (now 7 times) requesting cancellation, I get emails back talking about the benefits of their products. I would caution ANYONE looking at this product to NOT order - once Aurlux has your information, they will continue to bill you and not listen to your request to cancel. HORRIBLE COMPANY/CUSTOMER SERVICE.
28 December 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience regarding your subscription and communication with our team.
Please contact us directly at support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We want to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
I would give this company a zero if I could
I would give this company a zero if I could. The product does not work and I have requested 9 different times to cancel the subscription that it automatically rolls you in. I still have not gotten a confirmed cancellation. Worst company I have ever dealt with.
29 December 2025
Unprompted review
Reply from Aurlux
Hi Amanda,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays in handling your subscription.
Please contact us directly at support@aurlux.co with your subscription details, and we will cancel it immediately and review any recent charges for a refund if applicable. Your satisfaction is our priority, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Absolute scam of a company
Absolute scam of a company, I wrote to them weeks ago to cancel my subscription - they take ages to reply, don’t cancel just try and offer me alternatives and now another months payment has been taken. The link on the email to cancel subscription doesn’t work so I seem to be struck on an endless contract. Huge con. Don’t get sucked in
29 December 2025
Unprompted review
Reply from Aurlux
Hi Jones,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused with your subscription.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Similar experience to other customers
Similar experience to other customers. Ordered once to try. Didn't work - no problem. But aparently it has become subscription. After I realised what they have done, I contacted customer service - asked for it to be cancelled as it is not straight forward cancellation as I never subscribed my self. So here after 3x email confirmation of me unsubscribing - I have just received order confirmation and have been charged again. Complete scam and stealing money from people's bank accounts. Product is not doing what it says. If I had soft facial hair with some PCOS caused patches, now, after 2x using it, I feel like I have beard growing. Yet I have 3 full packs and 2 on the way thanks to their scam! Please do not let your self be tricked into this. These people are not honest. And will do anything to steal and steal more. Very embarrassing on their part.
27 December 2025
Unprompted review
Reply from Aurlux
Hi Inga,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the experience we want for our customers, and we take your concerns very seriously.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will immediately cancel any future orders and review your charges to ensure a refund is issued if applicable. Our goal is to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
If I could give 0 stars I would.
If I could give 0 stars I would.
Product doesn’t work.
The company set up a subscription I didn’t agree to.
I’m waiting on a refund but not getting a reply.
Will be going through the bank.
Avoid avoid avoid!!!!!
29 December 2025
Unprompted review
Reply from Aurlux
Hi Hannah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with your refund and subscription cancellation. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Bought this to help with facial hair…
Bought this to help with facial hair growth but it did not work soon realised I had inadvertently signed up to a subscription asked to cancel several times but just got given the run around link on website to cancel does not work emails just go round in circles even after they said would cancel still had money taken from account and told next delivery being sent disputed with bank now so hopefully will end soon product does not work and customer service less than useless.
24 November 2025
Unprompted review
Reply from Aurlux
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any confusion regarding your subscription and for the difficulties you experienced with our customer service.
Please contact us directly at Support@aurlux.co with your subscription details, and we will ensure your subscription is canceled immediately and review any charges for a refund if applicable. We want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Bad service
Didn't work!!! Trying to cancel, but going round in circles. Customer service is a joke. Terrible, will take matters further if they don't listen.
23 December 2025
Unprompted review
Reply from Aurlux
Hi Sarah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we want our customers to have, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with canceling your subscription and addressing your concerns. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
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