I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
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I am dissatisfied with the cream doesn’t even work! The company have also taken money from my bank account twice!! I cannot cancel my subscription as my email address was accidentally typed wrong when... See more
Ordered this before reading the terrible reviews company never cancelled arrived weeks later. And asked immediately for refund told unopened told to send pic of box unopened and been waiting age... See more
Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Absolutely shocking customer service
Absolutely shocking customer service. I believed i was doing a one time purchase but it was a monthly sub.
You cant speak to an actual human. I emailed numerous times as thia product did not work for me. They emailed with tips on how to use the cream instead of actually listening to their customers ensuring your next billing cycle arrives before they do anything.
I finally received an email on 2 Nov 25 confirming my subsvription has been cancelled only to now find they have shipped another lot of product that ia useless for me.
Awful business thar doesnt mind including stress and anxiety as part of their service!
2 November 2025
Unprompted review
Reply from Aurlux
Hi Rex,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and stress this has caused. Our goal is always to provide clear information and helpful support, and we regret that this was not your experience.
To clarify, our subscription option is displayed on the website, and customers can manage their subscription easily via the link in the order confirmation email. That said, we understand the confusion this may have caused, and we’re reviewing our processes to make things clearer and simpler for our customers.
Please reach out to our support team at support@aurlux.co with your order details so we can ensure your subscription is fully cancelled and work with you on a resolution for the extra shipment.
Thank you for your feedback — it helps us improve our service for all customers.
Kind regards,
The Aurlux Team
Subscription scam!!
Purchased what I thought was a 1 time purchase, but unknowingly signed up to a subscription. On realizing this I tried to cancel with a link they say they will email to manage your subscription - which never arrived. Then had to contact their support email to request cancellation. This went round and round in circles with me asking for the cancellation immediately, to the response being "yes I can confirm you have an active subscription with us... here are the benefits..." with no mention or confirmation of cancellation. This took 4 requests for cancellation and the threat of reporting to trading standards for my request to be taken seriously and then received confirmation that my subscription was cancelled. Definitely a scam!!!
8 December 2025
Unprompted review
Reply from Aurlux
Hi Pip,
We’re sorry to hear about your experience. For clarity, all subscriptions are clearly indicated on our website at the time of purchase, and customers have the option to choose either a one-time purchase or a recurring subscription.
Cancellations are also straightforward — the link to manage your subscription is included in the order confirmation email, allowing you to pause or cancel at any time. We apologize if there was any confusion in accessing this link and appreciate your feedback as we continuously work to improve our communication.
Kind regards,
The Aurlux Team
All I can say at this point is I will…
All I can say at this point is I will not be continuing my subscription as I have not received my product. USPS flagged the package as counterfeit shipping label. I ordered on 12/2 and it is now early morning hours of 12/12 and still no product but my money is gone. This company seems to be a scam in my eyes. I was super excited to try something for my facial hair and no product to use. They delayed shipping due to moving warehouses, then apparently used a fake shipping Label.
11 December 2025
Unprompted review
Reply from Aurlux
Hi Jatava,
We’re very sorry for the frustration and worry this situation has caused. We completely understand how disappointing it is to be excited to try a product and not receive it, especially with concerns around shipping.
The delay and the issue with the shipping label are not reflective of the experience we aim to provide, and we sincerely apologize for the confusion. Your order should not have caused this level of stress.
We want to make this right and ensure you either receive your product or a full refund. Please contact us directly at Support@aurlux.co with your order details so we can resolve this promptly.
Thank you for sharing your feedback—it helps us improve our processes and prevent this from happening again.
Kind regards,
The Aurlux Team
DONT WASTE YOUR TIME
This has been one of the most frustrating customer service experiences I’ve ever had. I followed every instruction perfectly—returned the items unopened, sent clear photos, and provided proof of postage. Despite all that, the company still managed to mishandle my refund.
I was charged £23.94, yet they tried to refund me in USD and claimed I only paid £16. It’s unbelievable that a company can’t even get a basic transaction right. Even after sending them proof of the actual amount taken, I was met with delays, incorrect information, and zero accountability.
The level of carelessness is shocking. I’ve wasted time chasing them over something that should have been straightforward. Based on my experience, I strongly warn others to think twice before ordering from this company.
11 December 2025
Unprompted review
Reply from Aurlux
Hi Penny,
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to provide.
Thank you for providing the return documentation, photos, and proof of postage. We acknowledge the confusion regarding the refund amount and currency, and we understand how upsetting it is to receive inconsistent information after doing everything correctly on your end.
Any delay or miscommunication in processing your refund is our responsibility, and we regret that this was not handled more efficiently. Your feedback has been shared with our team so we can review our refund and currency-handling process and prevent this from happening again.
We would like the opportunity to review your case and ensure the correct amount is resolved. Please reach out to us directly at Support@aurlux.co with your order details so we can address this properly.
Thank you for bringing this to our attention. We appreciate your patience and honest feedback.
Kind regards,
The Aurlux Team
It doesnt work
It doesnt work. The product is aimed at women with PCOS and as one of those women I was desperate for something to work.
It doesn't remove the hair on my face, it only removes finer hair like under arms.
I struggled to cancel the subscription and asked 3 times for it to be cancelled before I managed to find a way to do it myself (which wasnt the easiest)
11 December 2025
Unprompted review
Reply from Aurlux
Hi Leanne,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the product didn’t meet your expectations, especially given how challenging managing PCOS-related hair growth can be.
Hair thickness and growth patterns can vary from person to person, and while some customers see results on facial hair, others may find it more effective on finer hair. We understand how disappointing it is when something doesn’t work as hoped.
We also sincerely apologize for the difficulty you experienced when trying to cancel your subscription. That is not the experience we want for our customers, and we appreciate you bringing this to our attention so we can improve this process.
If you’re open to it, we’d be happy to review your case further and see how we can help. Please feel free to reach out to us directly at Support@aurlux.co.
Thank you again for your honest feedback—it helps us do better.
Kind regards,
The Aurlux Team
LYING ABOUT EVERYTHING
LYING ABOUT EVERYTHING
It burns
It smells
It doesn’t work
At all
Period
9 December 2025
Unprompted review
Reply from Aurlux
Hi Amanda,
We’re very sorry to hear about your experience. This is not the result we want for our customers, and we truly appreciate you bringing it to our attention.
Please contact us at support@aurlux.co with your order number so we can look into this right away and make things right for you. Your comfort and safety are important to us, and we want to resolve this as quickly as possible.
Kind regards,
The Aurlux Team
Scam subscription, vanishing website and poor product
Like many of these other reviews, the order signed me up to a subscription. Having received and used the product it is below the standard of the usual hair removal creams. I have tried to cancel my subscription using the link sent to me and their website no longer exists!
Avoid at all costs.
9 December 2025
Unprompted review
Reply from Aurlux
Hi Jess,
We’re very sorry to hear about your experience — we completely understand how frustrating this must be.
The subscription option is shown during checkout, but we sincerely apologize if it caused any confusion. You should always be able to cancel easily, and we’re very sorry if the website link didn’t work.
Please reach out to us directly at support@aurlux.co with your order number. We will immediately cancel your subscription, process any refunds if needed, and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Run around!
First off there is NO LOGIN account so you can CANCEL the AUTOMATIC SUBSCRIPTION! I haven’t used it yet and emailed the company about cancellation and they keep giving me the run around about discounts and step by step instructions… I just WANT it NOT to charge me!!
Should contact BBB
8 December 2025
Unprompted review
Reply from Aurlux
Hi Meg,
We’re really sorry to hear about your experience — we understand how frustrating this situation must be.
To clarify, while we do offer a customer portal, some customers may not receive the login email due to filters or email provider issues. That’s our responsibility to fix, and we apologize if this made cancelling confusing or difficult.
You should never feel like you’re being given the runaround, and we’re sorry if our responses felt that way. Please email us directly at support@aurlux.co with your order number, and we will manually cancel your subscription right away to ensure no further charges are made.
Thank you for bringing this to our attention — we want to make this right for you.
Kind regards,
The Aurlux Team
I bought this product not realising you…
I bought this product not realising you are automatically signed up for subscription. I challenged this via email, and have the email stating we will take no further payments. Today, guess what? They took another payment. I have emailed again as so mad that they did not follow my request to not have a monthly subscription.
If I had known they used these tactics to deceive customers, I would never have ordered.
Please send me my money back and remove my details, if not I will escalate to the appropriate legal services.
8 December 2025
Unprompted review
Reply from Aurlux
Hi Mona,
We’re very sorry to hear about this — we completely understand your frustration, and this is absolutely not the experience we want for our customers.
If you were told that no further payments would be taken, then that should have been honored. We sincerely apologize for the error and any stress this caused. This is not intentional, and we take situations like this very seriously.
Please reach out to us at support@aurlux.co with your order number so we can immediately refund the recent charge, fully cancel your subscription, and ensure your details are removed from our system if requested. We want to resolve this for you as quickly as possible.
Thank you for bringing this to our attention — we’re committed to making this right.
Kind regards,
The Aurlux Team
Do not trust this company
Ordered can tried to cancel 10 minutes later, because I was afraid to try it on my sensitive skin. When I tried to cancel the told me it was too late. When I received the package I tried it of course I had a break out, when asked for refund 2 days latter I get an email unused only. How do I know I can’t was it if I don’t try it? I ordered it off their web site I paid $40.00 then I start getting emails for $20.00. They said they cancel my subscription but no refund. Do not trust this company! Can’t trust them!
5 December 2025
Unprompted review
Reply from Aurlux
Hi Susan,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you. We strive to provide clear information about cancellations, subscriptions, and our refund policy, and we apologize if this was not communicated clearly.
We take customer concerns seriously and want to make things right. Please reach out to our support team at support@aurlux.co with your order details so we can review your case and work with you on a resolution.
Thank you for sharing your feedback — it helps us improve our processes and serve our customers better.
Best regards,
The Aurlux Team
SCAM- IMPOSSIBLE TO GET OUT OF SUBSCRIPTION
Ordered thinking it was a one time order, once I saw it was a subscription, I tried to cancel before the first order was shipped. That one was cancelled, but then the next month, the billed me and tried to ship again. I have been emailing them (only contact information available) for 2 weeks now, did a chargeback on my CC for them, and am at the point that I may need to update my CC because they still have not stated they closed my subscription. This is a SCAM, DO NOT ORDER.
11 October 2025
Unprompted review
Reply from Aurlux
Hi Skyye,
We’re very sorry to hear about your experience — this is absolutely not the type of frustration we want any customer to go through. We understand how upsetting it can be to feel stuck in a subscription, and we apologize for any confusion or delay in our responses.
Please know that we take concerns like this seriously. If you can email us again at support@aurlux.co with your order number and “Subscription Cancellation Review” in the subject line, we’ll prioritize your case and ensure your subscription is fully closed. We also want to verify that no further charges will occur.
Thank you for bringing this to our attention — your feedback helps us improve our processes and communication.
Kind regards,
The Aurlux Team
Honestly terrible product and TERRIBLE…
Honestly terrible product and TERRIBLE customer service. I have returned items to them paying out of my own pocket and have yet to have confirmation they have received them. I feel they are using the PCOS community to market their products when it does not work!!!
I also accidentally signed up to a subscription and trying to get out of it has been a nightmare!!!
5 December 2025
Unprompted review
Reply from Aurlux
Hi Nikki,
We’re truly sorry to hear about your experience — we never want any customer to feel frustrated or unsupported, and we sincerely apologize for the inconvenience this has caused.
Regarding your return, we’d like to look into this right away. If you could please email us your order number and the return tracking information, we’ll immediately verify the receipt of your package and process any pending refund.
We also understand your concern about the subscription. Accidental enrollments can happen, and we’re here to help — if you include “Subscription Cancellation Review” in your email subject line, we’ll prioritize closing your subscription and ensuring no further charges occur.
Your feedback matters to us, and we appreciate you sharing your experience so we can continue improving.
Kind regards,
The Aurlux Team
Don’t even bother
I wouldn’t normally leave a review, but I felt blindsided by this company. They made a Facebook post that really appealed to me as someone who has PCOS, like they had this wonderful product. Unfortunately all their reviews were good, which should have alerted me to a problem. When I ordered the hair removal kit, I didn’t notice the little box above add to cart button, that automatically signs up for a subscription not until I read reviews on this website. I had to send four or five emails until they unsubscribed me from the hair removal kit subscription, in that time though they tried to charge me for the next lot. I also feel that they wouldn’t have done anything if I didn’t say I would take action and report them to the ACCC.
26 November 2025
Unprompted review
Reply from Aurlux
Hi Rachel,
Thank you for taking the time to share your experience, and we’re truly sorry that you felt misled or frustrated — that is never the experience we want for anyone.
We understand your concern regarding the subscription box. We’ve recently updated our checkout page to make subscription options clearer and more transparent, and we’re sorry that this caused confusion in your order.
I’m also very sorry for the inconvenience with the multiple emails. That should not have happened, and we’re reviewing this internally to ensure faster, clearer responses moving forward.
If you still need help or would like us to double-check that your subscription is fully cancelled, please feel free to reach out with your order number — we’re here to make sure everything is properly resolved for you.
Thank you again for your feedback. It genuinely helps us improve.
Kind regards,
The Aurlux Team
DO NOT buy from this company
DO NOT buy from this company. Complete scam and horrible business management. It is a scam, once you buy and get the subscription you will not be able to get out of it. I have reached out to their support team to cancel for over two months.
4 December 2025
Unprompted review
Reply from Aurlux
Hi Cassandra,
We’re very sorry to hear about your experience — this is not the impression we want to leave for any of our customers.
The subscription option is shown during checkout, but we understand how it can be missed, and we sincerely apologize if cancelling has been difficult. You should always be able to cancel without delay, and we’re very sorry for any frustration caused over the past two months.
Please contact us directly at [your support email] with your order number. We will immediately cancel your subscription and ensure any necessary refunds are processed. We’re committed to resolving this for you as quickly as possible.
Kind regards,
The Aurlux Team
Do not order didnt realise by buying…
Do not order didnt realise by buying the product i was setting up a subscription so i got in touch and cancelled it with them a month later and they have taken money out of my account AGAIN!!!! Absolute nightmare and the hair removal cream isnt very good waste of my time
2 December 2025
Unprompted review
Reply from Aurlux
Hi Rachel,
We’re very sorry to hear about this experience — we completely understand your frustration. This is not the experience we want for any of our customers.
If a subscription payment was taken after you cancelled, that should not have happened, and we sincerely apologize for the mistake. Please contact us directly at support@aurlux.co with your order number so we can fully cancel your subscription, and ensure this doesn’t happen again.
We also apologize if the product did not meet your expectations — your feedback is important, and we’ll review it carefully.
Kind regards,
The Aurlux Team
Refused to cancel my subscription or refund the money they took
They did not cancel my subscription. They then charged me without my knowledge or permission and refused to refund it. Ridiculous customer service, stay away!
The product is not worth it.
29 October 2025
Unprompted review
Reply from Aurlux
Hi RH,
We’re very sorry to hear about your experience — that’s absolutely not how we want our customers to feel. We always honor subscription cancellations and refunds when requests are received, so we sincerely apologize if there was any miscommunication or delay on our end.
Please contact us at support@aurlux.co with your order number so we can review what happened and make sure your subscription is fully cancelled and the charges are resolved. We’re committed to fixing this for you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
The Aurlux Team
Signs you up for auto subscriptions I…
Signs you up for auto subscriptions I have 6boxes of this that does not work. Now message 4 times to request return address. Are they in China or Leeds who knows.
Just don’t waste your money
1 October 2025
Unprompted review
Reply from Aurlux
Hi Tina,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please contact us at support@aurlux.co with your order number, and we’ll make sure your subscription is cancelled, your return request is handled properly, and that this is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Not impressed with the product and have…
Not impressed with the product and have received the worst customer service experience. I have requested multiple times to cancel my subscription and all 4 times have been denied and billed. This is a horrible company that scams ppl!
17 November 2025
Unprompted review
Reply from Aurlux
Hi Kristi,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, review any charges, and ensure this is resolved for you as quickly as possible.
We also apologize if the product did not meet your expectations — your feedback is important, and we take it seriously.
Kind regards,
The Aurlux Team
If I could give negative stars I would
If I could give negative stars I would. It doesn't work at all. I even left the hair removal cream on way longer than it was suggested to do so. I am 53 years old, and was so hoping once and for all to have one morning not having to shave my face. These scam companies sure know how to get into our heads with our insecurities.DO NOT by any means buy the Aurlux facial hair remover.
20 November 2025
Unprompted review
Reply from Aurlux
Hi Stacey,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this may have caused. You also should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please reach out to us at support@aurlux.co with your order number, and we’ll ensure your subscription is cancelled, your return request is processed properly, and everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Do not purchase Awful company
Thought I’d give it a go so press for one off purchase but was automatically signed up for subscription. When you try to cancel you can’t! It says they will send you an email to log on to your account but you never get the email. I emailed their support team and got email after email of drivel as to why I should stay. The last one wanted to know how they could help me! They just won’t cancel. Reported to the bank as they have my card details. Awful company
14 November 2025
Unprompted review
Reply from Aurlux
Hi Shelley,
We’re really sorry to hear about your experience — this is absolutely not the way we want our customers to feel.
The subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should always be able to cancel easily, and we’re sorry if you didn’t receive the login email or felt pressured by our support messages — that’s not the experience we aim to provide.
Please contact us directly at support@aurlux.co with your order number so we can manually cancel your subscription and ensure no further charges occur. We’ll also review your case to understand what went wrong and prevent this from happening again.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
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