Aunt BettyReviews 

Great prices and very easy process with immediate confirmation of booking.

All good! He is very caring and very helpful!

Don't recommend this agent. I was notified of a significant change to flights over 2 weeks ago, and the new flights do not work for me. I rejected the propsed change and requested a refund. I have sent 4 enquiries and had no response to date. Aunt betty recommends contacting via Web chat, but the wait time is 3 hours and it keeps disconnecting while im waiting.
I appreciate that there is major disruption to air travel at present. However, I note the response time to negative online reviews is faster than to enquiries.

It was so easy to use and a smooth experience overall

I had a very simple question regarding the status of my flight. Myself and the friend I booked with received one email saying that our flight was booked and is confirmed. However he then received another email saying it failed to book. When we go on the manage booking page it appears to be booked further adding to our confusion. As such I called the support line. I sat on hold for an hour and 54 minutes without talking to a single human being. I think this a disgraceful way to treat customers and quite frankly believe that compensation is in order. I can sympathise that call volume is likely high given the Middle East situation however to not answer a phone call within almost 2 hours is a disgraceful mismanagement of business and in my view a breach of basic consumer rights. I could finally hang up after 2 hours and 4 minutes confirming my flight was cancelled. I will be escalating this to a higher legal authority given the less than adequate customer service if compensation is not be provided as a result of this complaint.

Great price & easy process

URGENT: Singapore Airlines name correction FI6VI9
I have been trying to make a name correction on my flight to match passport. Aunt Betty will not be transparent with costs and state I must repurchase fare at thousands of dollars increase. They will not advise on refund or fees that I will incur. It has taken a week for emails to be responded to and waiting on phone for hours with still no conclusion.

Avoid this company at all costs - airline changed flight three times. Cannot cancel flight via aunt betty because there is no contacted.
Emails , phone , messages - no response

They messed up our seat allocation booking. Took four phone calls to rectify and hours of waiting on hold. Was on hold for over 3 hours on one call - for a separate matter! Then they randomly canceled our flights!
Just don’t use them.

I booked business class flights from Frankfurt to Sydney through Aunt Betty and paid an additional A$517 for seat selection at the time of booking.

When I later checked directly with Etihad, I was told the seats had not been booked. Etihad then quoted me approximately A$550 to reserve the seats directly.

I contacted Aunt Betty repeatedly by email and phone asking them to complete the seat booking I had already paid for. My emails were not meaningfully answered. On three phone calls, I was routed to an overseas call centre where communication was difficult, and I was told internal emails would be sent. Nothing was resolved.

Because Aunt Betty did not provide the paid seat-selection service, I had to book seats directly with Etihad at an additional cost of around A$500. I am seeking a refund of the original A$517 seat-selection fee.

For anyone in Queensland dealing with a similar issue, here are the actual steps:

1. Keep ALL evidence:

* Booking confirmations
* Invoices
* Seat-selection receipts
* Screenshots
* Emails
* Call logs
* Airline confirmations showing the seats were never booked

2. Send the company a final written demand for repayment before escalating further.
3. If unresolved, lodge a claim through QCAT (Queensland Civil and Administrative Tribunal):

Consumer/trader disputes:
QCAT Consumer and Trader Disputes

Minor debt disputes:
QCAT Minor Debt Disputes

QCAT application forms:
QCAT Forms and Applications

4. Lodge a complaint with the ACCC if you believe there may be broader systemic consumer issues involved:

ACCC Consumer Complaint Information

5. You can also lodge a complaint with the Queensland Office of Fair Trading:

Queensland Office of Fair Trading Consumer Complaints

In my opinion, this was not simply poor customer service. I paid for a service that was not delivered, received no adequate resolution despite repeated contact attempts, and then had to pay again directly with the airline to obtain the seats.

I will now be pursuing recovery of the A$517 through the appropriate Queensland consumer dispute process and lodging complaints with the relevant regulatory authorities.

i would give them 0 stars !! please avoid this agency don't be fooled by their cheap tickets because you will definitely get no services from them whatsoever ..... you better off contacting the Airlines directly!!!!
i tried to call them twice because of a ticket change and i had to wait for 2 hours for each call and they hung up on me twice after 4 FREAKING HOURS OF WAIT ON THE PHONE !!!!!!!!!

What a dishonest and incompetent company. If you want to be scammed and misled, keep booking with them. They cancelled our flights because of the war, yet when I contacted Qatar Airways directly, they confirmed we could have been rebooked onto another flight.

I called this company four separate times and every single call was a complete waste of time. They kept passing me from one person to another, making excuses instead of offering any real solution. I was left waiting on hold for nearly an hour every time I called.

Terrible customer service, zero accountability, and constant lies. Avoid this company at all costs. All customer service is in the Philippines, and they keep repeating "sorry, we understand" without offering any solutions. You are a disgusting experience, Aunt Betty.

Booking my trip was very easy and straight forward. Happy use again. Thank you

Aunty Betty is a reliable platform to book tickets. Have used them plenty of times and they have never disappointed!

Tried to use the chat service...
It took over 3.15 hours to get a response back from the LIVE (!) Team... my ticket was purchased from Aunt Betty website and flight change notice came from a different company, i was concerned for the email authenticity therefore called Aunt betty team, took 1.45 hour to reach the call centre... they shared an email for future communication, I replied to that email for the cancellation and refund and no response for three days... then, I TRIED TO CHAT ONLINE AND it took 3.15hour for someone to respond , by that time I fall a sleep... AND i had to call again and get things sorted over the phone... its just simply a torture to get service from Aunt Betty....I will avoid this company all together for any future business... truly disappointing service.

It was cheap which was the main thing to travel and the booking was easy too. Some sites cheat by putting the cheap fare on the main page and when going to book it says seats not available and to buy the next expensive ticket

Good service

Need to change flight times. Was quoted a cancellation fee higher than what we paid for the tickets!!!

Trying to get someone on the phone. Have been on hold for a combined 1.5 hours across two phone calls trying to reach someone today.

UPDATE: Waiting 2.5 hours today now, still nobody picking up from their call centre...

No I can't use the online tool. I have tricky change to make.

Aunt Betty, if you're reading, it's booking ref: ABY36681524

UPDATE:
So issue finally resolved, but it took FOUR HOURS of waiting on the phone and talking to the call centre to resolve.

Staff were courteous but the wait time was just ridiculous.