Audreyandwolf Reviews 

43
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I would not purchase from Audrey and Wolf again after my experience with them. I attempted to contact them several times before I made my purchase from them. They never responded even though their own... See more

Rated 5 out of 5 stars

Customer service is excellent. They reached out to me as soon as the purchase was completed to see if I needed my ring sized. It was immediately shipped to the US with tracking updates. My ring arri... See more

Rated 5 out of 5 stars

Beautiful earrings just as described. Very friendly, helpful communication. Love their Instagram channel. Louise thought of all the details and patiently answered all my questions leading up to my pur... See more

Rated 5 out of 5 stars

I was a little hesitant with purchasing a piece of jewellery from an overseas store, however, this transaction far exceeded my expectations. There was no issues setting up a lay away, Louise was supe... See more

Company details

  1. Shopping & Fashion

Written by the company

Fine Antique and Vintage Jewellery Company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.5

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(43)

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Rated 2 out of 5 stars

I would not purchase from again nor recommend them

I would not purchase from Audrey and Wolf again after my experience with them. I attempted to contact them several times before I made my purchase from them. They never responded even though their own policy on their website states they will respond within 48 hours. I took the plunge and made a very (nerve wrackingly) expensive purchase anyway. But I continued to get the same silent treatment from them. I had to email and then call just to get an idea of when my item would be shipped instead of them telling me (their policy states shipment up to 3 working days). It took them 6 days to actually ship it to me and I still had to repeatedly contact them for information like the tracking number. Their customer service is just downright awful. I’ve also taken my item to a local reputable jeweler for confirmation of Audrey and Wolf’s description of it and there are discrepancies. I did choose to keep the item I bought because I do, in the end, really love it, however I can’t recommend this shop.

4 January 2022
Rated 5 out of 5 stars

Amazing online antique/vintage seller

Beautiful earrings just as described. Very friendly, helpful communication. Love their Instagram channel. Louise thought of all the details and patiently answered all my questions leading up to my purchase. Reliable delivery in Germany. Not the first and won‘t be my last purchase from her!

30 July 2021
Rated 5 out of 5 stars

Super lovely!

Louise was so helpful and lovely to shop with. She made buying my engagement ring even more special ❤

30 July 2021
Rated 5 out of 5 stars

Beautiful jewellery

Beautiful selection of unique vintage jewellery. Great service from Louise, all communication via WhatsApp so super convenient. Would highly recommend!

27 July 2021
Rated 5 out of 5 stars

Absolutely wonderful in every way!!!

Louise is exceptionally helpful and an absolute pleasure to work with.
I really like their pieces and the photography leaves little to the imagination. It helps take the guesswork out of shopping online.
Thank you for the timely and helpful communication.
Only problem is there are so many special pieces to choose from!

20 July 2021
Rated 5 out of 5 stars

Wonderful experience

Customer service is excellent. They reached out to me as soon as the purchase was completed to see if I needed my ring sized. It was immediately shipped to the US with tracking updates. My ring arrived looking more beautiful than the pictures. Excellent seller. I hope to purchase another antique jewelry piece from them.

13 July 2021
Rated 5 out of 5 stars

Beautiful rings and helpful shop = happy!

Beautiful rings (couldn't choose just one!). Photos were accurate and descriptions helpful as buying jewellery online can be a little nerve-racking.

Super simple and straightforward process to purchase and quickly received. The ring sizer is incredibly helpful too. Very happy customer!

11 July 2021
Rated 5 out of 5 stars

Broach purchase and conversion to a ring

I was a little hesitant with purchasing a piece of jewellery from an overseas store, however, this transaction far exceeded my expectations. There was no issues setting up a lay away, Louise was super flexible. I asked to have the broach converted to a ring, this process was super quick (and cheap in relation to the quotes I got in Aus). I received my parcel within 8 days of shipping and I'm absolutely in love with the ring!!! Thank you so much Louise - I couldn't be any happier with the whole process.

16 June 2021
Rated 5 out of 5 stars

AMAZING experience from start to finish!

AMAZING!
If my experience could be summed up in one word that would be it. My experience was amazing from start to finish. Correspondence was prompt and courteous. The shipping was lighting fast and the bracelet was even more beautiful in person. I would shop here again and again!

8 June 2021
Rated 5 out of 5 stars

Exactly as shown

The Ring I ordered was exactly as it was shown. Nervous about ordering something so valuable from an overseas company, but the service was wonderful, timely and I'm excited to wear my new ring!

7 June 2021
Rated 5 out of 5 stars

Beautiful gold pendant

This was my second purchase from Louise. The gold and emerald pendant is so well made and nicely sized. I highly recommend her shop- she finds amazing pieces.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Pearl gems

I was able to use layaway on a special pearl ring that I chose for my daughter. I paid over several months snd replies to my questions were very prompt snd explicit. The ring arrived and was just as portrayed in the photos. Customer service snd delivery were excellent . The packaging was especially good .. thoroughly wrapped up and safe .

27 March 2021

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