Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy. Once audiobook store gets your credit card information, and despite your repeated attem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely a scam get nothing for the quite monthly charge they set up without reminders sent to your emails. My daughter bout one book for exams ended up paying hundreds with no credits to show.... See more
Company replied
Audiobook store is a very poor and dishonest service. To purchase one audiobook I was charged just under £90. When I contacted customer service there was no support let alone any kind of apology or re... See more
Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP. The only way to stop paying is by actually emailing customer service... See more
Company replied
Company details
Information provided by various external sources
Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.
Contact info
Mid Rivers Mall Drive 6209, 63376, St. Peters, United States
- audiobookstore.com
2.6
Poor
186 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very helpful and responsive…
They were very helpful and responsive in refunding my books I hadn’t downloaded so I could use a gift card for them
1 May 2024
Unprompted review
Reply from Audio Book Store
Hi Karen,
Thank you very much. Your satisfaction means a great deal to us.
Great books collection
Great books collection, competitive prices and awesome customer support.
Tarah from customer care was very kind and helpful.
30 April 2024
Unprompted review
Reply from Audio Book Store
Hi Abdullah,
Thank you very much. Your satisfaction means a great deal to us.
Reply from Audio Book Store
Hi Philippe,
Thank you very much. Your satisfaction means a great deal to us.
Great books
Great books, good software, good service ... but I missed being able to read the physical book.
22 April 2024
Unprompted review
Reply from Audio Book Store
Hi Philippe,
Thank you very much. Your satisfaction means a great deal to us.
BEWARE -YOU CAN NEVER CANCEL
BEWARE -YOU CAN NEVER CANCEL
I joined audiobook 15 months ago and only ordered one book. I have tried to cancel twice to no avail. Both times I was told it was taken care of. NOT TRUE
If anyone knows how to get them to cancel please post because nothing has worked to date.
1 April 2024
Unprompted review
Reply from Audio Book Store
Hi Debra,
I wanted to bring to your attention that we sent emails on April 2nd and April 8th to address the concerns you've raised. Your input is essential for us to move forward effectively. Could you please take a moment to review those emails and provide your response?
Your prompt attention to this matter would be greatly appreciated, as it will enable us to proceed with the next steps accordingly.
Thank you for your cooperation.
Reply from Audio Book Store
Hi Mark,
Upon thorough review of your account, we did not find any previous interactions with our customer service team regarding any encountered issues.
We reached out to you via email in hopes of opening a dialogue regarding your issue so we can answer questions and concerns directly. We await your reply to our email. Please be sure to check your junk mail/spam folder as well.
We eagerly await your response.
SCAM SITE
SCAM SITE - these guys are dodgy
At no point are you ever made aware that you are entering a monthly subscription as they sneak money out of your account.
Don't expect anyone to reply to your emails either
15 March 2024
Unprompted review
Reply from Audio Book Store
Hi Zohan,
Thank you for providing us with the details.
After reviewing the email ID you shared, I regret to inform you that we couldn't find any associated account on our end. This leads me to consider two possible scenarios:
1. You may have registered with a different email ID on our platform.
2. Alternatively, it's possible you've registered with another audiobook company.
Furthermore, we have attempted to reach out to you directly using the email address provided.
Rest assured, our commitment to serving our customers remains unwavering. I eagerly await your response so we can assist you further.
An honorable company and a pleasure to deal with!!
This company is an Upstanding, Honorable and Professional company and if the world was more like them, it would be a much better world to live in for us all! Cudo’s to you!! You are a company of your word and it’s greatly appreciated!! I’m giving it a five star ++ rating!! 😁👍
9 March 2024
Unprompted review
Reply from Audio Book Store
Hi Jilly,
Apologies for any inconvenience experienced.
Upon thorough review of our records, we couldn’t locate any account, any purchase, or customer care contact from you, based on the details of your review. To provide you with the assistance you require, could you please send an email detailing your concern to customercare@audiobookstore.com from the email address linked to your account?
Your cooperation in this matter is greatly appreciated, as it will enable us to promptly address your concerns.
Great to have world class support from…
Great to have world class support from Audiobookstore! 🙏
8 March 2024
Unprompted review
Reply from Audio Book Store
Hi Eugene,
Thank you very much. It was our pleasure to assist you. Your satisfaction means a great deal to us.
100% HAPPY WITH YOUR CUSTUMER SERVICE
6 March 2024
Unprompted review
Reply from Audio Book Store
Hi Daliti,
I'm delighted to hear that we were able to assist you effectively. Your feedback is truly valued and appreciated.
Thank you very much for taking the time to share your review with us. It means a great deal to our team.
Plenty of book choices
You can find books on this site you can't on others, I only discontinued using them as you don't get a free book per month like Audible and other book apps.
29 February 2024
Unprompted review
Reply from Audio Book Store
Hi Rebecca,
I sincerely apologize for any inconvenience you've experienced.
Upon conducting a thorough analysis and reviewing the correspondence between you and our customer support team, we couldn't find any evidence of the statement you mentioned, "tough luck fees are forfeit." In fact, the exact response provided by our team was: "Just so you know, per our terms and conditions, FlexPass membership fees are non-refundable."
Regarding your concern about being charged after canceling your subscription, I want to assure you that our system is designed to cease charging customers immediately upon cancellation. The response you received from our customer service team reflects this: "I have confirmed your FlexPass membership is canceled, so rest assured you won’t receive any further charges unless you purchase a new book or reactivate."
We reached out to you via email yesterday to address your concerns further. If you could kindly respond to the same email, we would appreciate the opportunity to assist you promptly.
Once again, I apologize for any inconvenience this situation may have caused and thank you for your patience and understanding.
I ordered/payed for book to be released…
I ordered/payed for book to be released on 2-27-24, and 4 days later have not received the book. Also downloaded their app. 4 days after download app would not open on my iphone.
Early on they offered to cancel and refund my purchase price. Finally, 4 days later, I tried to contact them for cancel and refund, and so far, no reply.
I’ve now ordered from a competitor. Competitor purchase to download was about 2 minutes.
2 March 2024
Unprompted review
Reply from Audio Book Store
Hi Doyle,
We regret to learn of the challenges you encountered with the audiobook you recently paid for. We sincerely apologize for any inconvenience this has caused.
The issue you were facing stemmed from technical difficulties encountered by the publisher of the audiobook in transferring the files. Upon reviewing the correspondence between you and our customer service team, it has come to our attention that our team has proactively updated you on the status. In addition to this, following each interaction, our team extended the offer of a full refund. However, we have not received confirmation from you regarding this resolution.
Please take a moment to reach out to us at customercare@audiobookstore.com to ensure we have not overlooked any pertinent details.
Note: We have already initiated the refund from our end.
Thank you for your understanding and cooperation.
This is a scam
This is a scam! The business is unscrupulous and they will steal from you. I have been trying to get a refund but I’m only getting stonewalled by a customer service representative named Tarah. This is the worst app ever for audiobooks. Books are overpriced as compared to audible and audiobooks. They deduct money monthly from your account but you don’t get a book- they claim it’s for discounts but it’s made redundant by the fact that even with said discounts their books are more expensive. I have been trying to get a refund as I didn’t consent to the deductions, to no avail. I strongly warn people against using this book store.
27 February 2024
Unprompted review
Reply from Audio Book Store
Hi Thandekile,
I sincerely apologize for any inconvenience you experienced.
Upon reviewing your account, it appears that during your purchase of an audiobook in January, you opted to enroll in our Flex-pass membership program. This program offers a subscription-based model tailored for frequent audiobook consumers, allowing them to access audiobooks at discounted rates. As a result, you were able to enjoy the audiobook at a discounted rate rather than the non-member price.
As the Flexpass membership operates on a subscription basis, a subsequent charge was applied in the following month.
I'm pleased to inform you that we've taken note of your concerns and have addressed them accordingly. An email has been sent to you outlining the resolution process. If you could kindly respond to that email, we will proceed with the necessary steps to ensure your satisfaction.
Absolute scam artists
Absolute scam artists! "catching people off-guard with their dubious fees is exactly their intent.
13 February 2024
Unprompted review
Will not use again
I didn’t find the site clear to understand and navigate, accidentally purchased a membership. When I let them know the lack of flexibility around conditions was not great customer service. When I escalated the matter they did provide a $10 credit as a courtesy.
13 January 2024
Unprompted review
They stole my money
My wife accidentally purchased our son's Christmas gift from this site thinking it was a site that offered physical books. He does not ever use audio books, and we knew that. When I asked for a refund of the gift certificate they refused to refund my money so I could purchase a book elsewhere. My wife and I are older and not too computer savvy. I am very disappointed in a vendor who would do such a thing. We live on Social Security alone and now don't have the funds to give our son another gift.
23 December 2023
Unprompted review
Wanted to cancel
Wanted to cancel. It says it should be easy. It is not. It is a trap!
3 January 2024
Unprompted review
Amazing customer service
I rarely wrote reviews but felt compelled to after the great service i received. My boyfriend bought me a gift certificate for audiobookstore.com. I downloaded the app but it wouldn't launch. After writing a review I was contacted ON CHRISTMAS DAY by customer service. He was amazing, listened to what happened and did some trouble shooting as best we could. By 10am the next morning it was fixed and I was searching through thousands of titles and making my wish list. I've tried other audio book services but this is my favorite by far. There are so many more books that I couldn't find on the other app and so much diversity. I highly recommend audiobookstore.com.
24 December 2023
Unprompted review
Reply from Audio Book Store
Hi Julie, We truly appreciate you letting us know about the trouble you had promptly so we could resolve the issue as quickly as possible! While we do our best to make sure things stay running smoothly, technology can sometimes get a bit glitchy.
Thanks so much for your continued support and for allowing us to serve your Audiobook needs! Please don't hesitate to reach out to our customer support team if you need any assistance at all.
No problems.
I have had no problems with audiobook store. I read the different options before signing up, and chose Flexi pass. I like audio bookstore because it has books that I can't access on another site I also use. All my dealings with Customer service have been good.
21 September 2023
Unprompted review
Reply from Audio Book Store
Hi Rachel,
We're so happy to hear you had a great experience with us, and that you're enjoying the Flexibility of our FlexPass membership program!
If we can be of any assistance at all, please don't hesitate to contact our customer support team. Always happy to help!
THIEVES
This company charges a sneaky monthly membership for NOTHING. Once you buy an audio book they automatically start charging a monthly fee.
What a joke!
I got my bank to get the two monthly amounts back so audio book store suspended my account so I can't access the three audio books I'd purchased.
ABSOLUTE THIEVES I HOPE YOU GUYS GET SHUT DOWN.
4 September 2023
Unprompted review
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