I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more
The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more
I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Francesco in the Grosseto store is…
Francesco in the Grosseto store is simply amazing. First of all is personality is second to none. His professional ability is the best I ever experienced ( I did a lot).
29 June 2026
Unprompted review
An excellent experience
An excellent experience . Audiologist was polite and very thorough. She explained what she was doing and what the tests showed . I would highly recommend her.
27 June 2026
I was able understand all the…
I was able understand all the information given to me. No pressure of any kind.
27 June 2026
Staff and service and accommodating…
Staff and service and accommodating about electric bike!
26 June 2026
Lovely welcome & excellent knowledge, inspiring confidence.
From the wonderful welcome in reception to Shaun & his knowledge, explanations in layman's terms & kind compassionate manner, I always feel confident I have received the best treatment possible. Highly recommend Shaun (Ayr) .
27 June 2026
Good experience
27 June 2026
Made at ease when attending
Made at ease when attending, even though they couldn't carry out the procedure on one ear due to infection, was advised on what to do next and then to come back to finish the procedure off free of charge.
26 June 2026
I’ve been with them now for about six…
I’ve been with them now for about six years and have not been let down with testing, maintenance, advice or delays. So far so good.
27 June 2026
Very relaxing atmosphere and pleasant…
Very relaxing atmosphere and pleasant staff.
They took the time to explain what was happening and the results in a language I could understand.
23 June 2026
Unprompted review
Highly professional and well equipped
Highly professional and well equipped. The staffs are nice. I will recommend.
9 June 2026
The multsuction was new to me
The multsuction was new to me . She was efficient , informative and thorough . A job well done and great relief for me ! Thank you
The cut price offer helped too!!
27 June 2026
Super experience at Hidden Hearing, Wells
The lady who tested my hearing at Wells health Centre did a superb job and I am looking forward to trying the hearing aids which she has prescribed. Her knowledge was first class she explained why the hearing aids which are attached to you glasses would not work for me. I just hope that the ones she has prescribed fit me well and are not uncomfortable.
A super experience. Thank you
27 June 2026
Experience,
The evident experience of the audiologist and the potential for him to be our future point of contact.
24 June 2026
Very professional experience I have had…
Very professional experience I have had many hearing tests this was exceptional thank you
27 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very personable assessor
Very personable assessor, working under not very good surroundings. Gloomy office and outside noise ftom construction.
Quote way above expectations. Will not be following up. .
26 June 2026
Reply from Audika
Hello
Thank you for taking the time to leave you're review and we are very grateful for the 3 stars
We’re pleased that you found our Hearing Aid Audiologist personable, however we’re sorry to learn that the surroundings and external noise impacted your experience. We will certainly pass this feedback forward to our Day Centre Co-ordinators to review.
We also appreciate your comments regarding the quotation. Our pricing is all-inclusive, reflecting both the devices and the ongoing care and support we provide.
We pride ourselves on our world class aftercare service and believe that this is reflected in the prices we offer. We do also offer payment plans, if this is something you would like to explore please do contact us on the details provided below and we'd be more than happy to discuss this with you.
Kind regards,
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
The welcoming you get as soon as you…
The welcoming you get as soon as you walk through the door .Everything explained step by step
26 June 2026
The member of staff was very…
The member of staff was very knowledgeable, listened to what I was wanting to convey and asked many questions. I was very impressed and would highly recommend.
24 June 2026
Unprompted review
Hidden hearing totally sorted out my…
Hidden hearing totally sorted out my ears this week. Feel so happy with the results
26 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.