I needed some help with my hearing aid. Despite it being several years since I purchased the aids (from Amplifon) the staff were incredibly helpful and kind and sorted out my problem.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been with Hidden Hearing/Audika for a number of years now and honestly can't recommend them enough. The care and support I've received has always been excellent, with regular check-ups and a... See more
James was both friendly and informative and following my hearing tests, spent a good time explaining how the devices compared. I felt free to ask questions which was useful and I look forward to comin... See more
I visited Audika in St Albans for ear wax removal and was really impressed with the whole experience. Olivia was extremely welcoming and friendly, making me feel comfortable from the moment I walked t... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A complete evaluation of my condition
A complete evaluation of my condition, together with an explanation of the various aspects of the examination.
Very friendly and helpful service
Very friendly and helpful service. My problem solved without delay.
Friendly Helpful Team
I needed some help with my hearing aid. Despite it being several years since I purchased the aids (from Amplifon) the staff were incredibly helpful and kind and sorted out my problem.
A pleasure!
As always, Everything about my appointment was just fine. My problems were solved quickly and efficiently.
Amazing and always so helpful with…
Amazing and always so helpful with whatever you need , highly recommended
Gives me confidence for the future
James was both friendly and informative and following my hearing tests, spent a good time explaining how the devices compared. I felt free to ask questions which was useful and I look forward to coming back in a month to sample the latest offerings from Audika.
Prompt and efficient service
Very thankful to the team
I've been with Hidden Hearing/Audika for a number of years now and honestly can't recommend them enough. The care and support I've received has always been excellent, with regular check-ups and a team that genuinely cares.
A special mention to Rob, who's looked after my hearing over the years, and to Olivia, who has always made me feel so welcome. She brings such a warm, friendly atmosphere to every visit.
There are plenty of places that offer hearing care, but it's the people here that keep me coming back. Thank you all for everything you do.
Amazing experience
I visited Audika in St Albans for ear wax removal and was really impressed with the whole experience. Olivia was extremely welcoming and friendly, making me feel comfortable from the moment I walked through the door. She was also very knowledgeable and happy to answer all of my questions. The appointment was super quick and easy - overall I am very happy with the service. I would absolutely recommend it to anyone needing ear wax removal!
Great service!
Your staff member Jack visited my home to check my hearing & advise on new hearing aids. He was exceptionally polite and helpful.
Helpful and honest.
Brilliant service
Brilliant service as always. Professional and friendly staff. Always helpful and knowledgeable.
Great efficiency!
They provide a calm experience…
They provide a calm experience delivered in a very professional manner by people who understand the products and provide a solution for the individual customer.
EXCELLENT SERVICE
I received excellent attention from Jack who updated my hearing aids and cleaned them for me as well
Good explanations
Audiologist explained everything very clearly and I understood what was being tested and how. Also explained in detail how the ear works.
Excellent hearing aid dispenser
Having had issues with a hearing aid purchased from another company a while ago, I decided to follow a family member 's recommendation to attend Hidden Hearing.
My test results were explained with warmth and humour, clearly and comprehensively to myself and my carer by Mr McLean
I ordered a new hearing aid which arrived in the fortnight stipulated . Although I arrived ten minutes early for my appointment I was seen immediately.
Mr McLean gave a comprehensive and unrushed fitting .
I am delighted with the service and care that I have received and have no hesitation in recommending Hidden Hearing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





