Each time i have had the need to visit /call solihull branch penny has been friendly and cooperative. I have been seen by ayesha who has acted promptly, efficiently and very professionally. She h... See more
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The service I've received from Lucy Walsh at Audika 24 station Road, Solihull is excellent. She always explains what she to going to do next and will discuss the results with me. I believe its very i... See more
Had a hearing test with Lucy and she was so professional and empathetic. She explained clearly how the testing would work and answered all my questions with complete patience. I felt truly looked afte... See more
Absolutely amazing customer service and aftercare!! I had an appointment with Ayesha who is superb at her job. Greeted us nicely and we felt comfortable throughout our appointment. Took us through t... See more
4.8
Excellent
132 reviews
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Happy hearing
Amazing customer service starting with the helpful and professional receptionist.
We were at hidden hearing for my husband.
Lucy the audiologist was very sociable, she made my husband and I feel at ease from the start.
She explained every action before commencing.
She did far more intense checking than a previous well known hearing company (who we were not happy with ) hence the move to hidden hearing.
Her mannerism was spot on and we left knowing my husband was in safe hands and nothing was too much trouble .
My husband is going back next week to see how he is getting on with his hearing aids and any tweaks that he may need .
Knowing he can get an appointment to discuss any problems with Lucy instead of via an email is so much better than his previous experience
We felt we were getting a personal service from a caring company .
3 March 2026
Helpful staff
17 February 2026
Always positive experience
Sorted a couple of issues i had. Hearing test carried out with excellent support.
Always pleasant from reception to consultant
8 January 2026
Very clear on instructions and advice
Very clear on instructions and advice
Answer all questions
New product introduction and demonstrated, certainly considering for future
6 January 2026
The consultant was lovely and extremely…
The consultant was lovely and extremely knowledgeable.
9 December 2025
Called in early
Penny rang to say they had a cancellation and asked if we wanted to come in earlier. When we got there we were offered a hot drink.
Aleasa called us both in at the same time. She was very friendly and professional. First did my wife and then me, nothing was to much trouble, spending time with us both.
11 November 2025
Good lots of detail to attention given
Good lots of detail to attention given. Helpful staff
6 November 2025
Entirely professional…
As always Lucy was entirely professional and helped me manage my hearing aids better
29 October 2025
Friendly & very thorough
Very friendly, thorough examination, and results well communicated and explained!
8 October 2025
Top Marks
Excellent and comprehensive hearing check with very professional and friendly staff. Couldn't have asked for better experience on my first visit. Top Marks !
3 September 2025
Unprompted review
Hidden Hearing did an excellent job
Hidden Hearing did an excellent job, giving me confidence in managing a difficult transition to wearing hearing aids. It is nice having support during this time with someone who is knowledgeable and understanding, with great customer service.
2 September 2025
Nice to see same assistant and in my…
Nice to see same assistant and in my own home is so helpful.
Thank you.
29 August 2025
The consultant was helpful and…
The consultant was helpful and knowledgeable and made me feel at ease
13 August 2025
Very friendly and helpfull
Very friendly and helpfull. Attitude great and welcoming and made you feel at ease. Would recommend to anyone whom may have problems with hearing loss.
17 July 2025
A very thorough ear examination.I would…
A very thorough ear examination.I would highly recommend Hidden Hearing.Very professional.
17 June 2025
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