Made to feel very welcome by the receptionist. The practitioner, sorry can't remember his name, gave us a warm welcome and took us into the room. He made sure we understood what the test involved, ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were very helpful. Everything was explained fully. I would have given 5 stars but I could hear talking through the wall when I was doing the test.
I've been going here for a while and it's consistently good service, comprehensive testing and I like how they're able to compare results of my tests from previous visits. The staff are very friendly.... See more
My hearing test was not only thorough but I was informed about what was happening and about the results as they happened. I was advised on which hearing aid I would get the most benefit from and the c... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expert Care with Personal Attention
Excellent personalised attention from staff with an easy, relaxed atmosphere in which to share any problems you mat have and have your questions answered.
Efficient attention to detail
As always, very attentive and explains all that is going on throughout session. Great, thank you
Service is first class.
Fabulous
Andy was so professional and made me feel at ease during my appointment. He had a great sense of humour and gave lots of opportunities to ask questions. Everything was explained clearly and concisely and the actual service itself was so effective. I loved the technology he used to show me inside my ears!
You get what you pay for 😀
Easy to get to location, prompt with appointments, a feeling of thoroughness, every step explained clearly, friendly staff
Rated 5 out of 5 stars
Rated 5 out of 5 stars
Superb service
Superb service. I had a lot of wax in both ears: in fact, the wax was impacted in my left ear but it was removed comfortably. I would thoroughly recommend ear wax removal at Hidden Hearing.
Ioan Pituc
Thank you to Ann Marie the receptionist who has sorted my appointments and been so helpful on the phone.
And also a huge thank you to Gavin who looked after my hearing. He took the time to listen to me and to what I was looking for. Gavin was extremely helpful, patient, and responsive to my hearing issues. His customer care is exceptional. As a result, I have a terrific new pair of hearing aids and know he’s there if I need adjustments. Thank you
Superb service!!
I booked an appointment for an ear wax removal procedure. The lady that greeted me was very nice and Andy (the person who performed the procedure) was highly skilled and overall very professional. They resolved my issue and I am so happy that I booked to get it done there. Would highly recommend!!
Kerry was lovely
Kerry was lovely, patient and explained everything clearly. Wax removal was painless. A hearing test finished the process. I felt I was in safe hands throughout.
Thank you for cleaning my Aunt's ears
Thank you for cleaning my Aunt's ears. She was happy with house visit and can now hear a bit better,
staff very helpfull
May use AI-assist with repliesRead more
Twice I went to Hidden Hearing about my…
Twice I went to Hidden Hearing about my £2000+ hearing aids not working . the third time I went they wanted to charge me £350 to fix them. i'm off to the NHS now.

Reply from Audika - Perth
Friendly helpful people
The Staff in the Perth branch, were most helpful, kind & considerate. Explained everything clearly and we have no hesitation in recommending them to anyone with hearing issues.
Very thorough and detailed test.
Very thorough and detailed audio test. Everything explained clearly. Results easy to see on-screen.
I felt everything ( removing wax) was…
I felt everything ( removing wax) was carefully and thoroughly done as well as being thoroughly explained to me. The mini hearing test was helpful too.
Excellent professional service
I have only praise for Kerry Goodman at the Perth branch of Hidden Hearing. Kerry explained procedures in a very clear and professional manner ensuring that I knew exactly what was to happen. I felt in safe hands throughout the procedure.
Best £70 I've ever spent
Best £70 I've ever spent. Brilliant service. A very big thank you to Andy Gillan for a great job. Would definitely recommend Hidden Hearing. 👍✌️
I visited Hidden Hearing in Perth today…
I visited Hidden Hearing in Perth today because my hearing aid had stopped working. I am on holiday so hoped to see someone who could find the problem and put it right so I could enjoy the remainder of my holiday. I was not disappointed. The staff were extremely friendly and helpful. The audiologist really went the extra mile to find out the cause and very efficiently put it right. Wonderful service.
Seen at Perth branch
Seen at Perth branch. Very impressed by service offered throughout. Special mention for Andrew , ear care practitioner, clearly very very able and so friendly and reassuring.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







