Always a great experience at hidden hearing Nottingham. Today I saw Faye who is professional and great fun to be with during my hearing test. I also saw Nadiyah who was helpful and freindly and did a... See more
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We are visiting from Australia and my father-in-law needed his hearing aid fixed. We went into Hidden Hearing in Nottingham and were greeted with the most exceptional customer service. Tamara and Faye... See more
Really friendly, extremely helpful makes you feel at ease and comfortable! Talks you through everything first. Answers all questions with clarity and gives good advice. Been with them from beginning o... See more
First class service from Nottingham hidden heading staff, nothing is too much trouble : any issues sorted straight away. Brilliant audiologist. Please come to the branch. They are my first post of cal... See more
4.7
Excellent
133 reviews
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Emma at Nottingham branch was…
Emma at Nottingham branch was brilliant I felt at ease as she talked me through everything and very happy with the end result I would definitely recommend her and the services she gives would definitely go back again many thanks Mrs godson
28 February 2022
Unprompted review
Emma was excellent with my dad
Emma was excellent with my dad, many thanks.
14 February 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Basically blackmailed by the women!
Had an appointment with a women on Tuesday, she was trying to force me buy an hearing aid when I explained I couldn’t afford one she went on to explain about the finance opinions in which again was too expensive for me, she was acting like she wasn’t going to report her findings to my GP and Doctors surgery.. this is disgusting and is basically blackmail! She made me very uncomfortable and she needs reporting! It says FREE HEARING TEST with no obligations. Yet she was very bossy and rude, insistent for me to buy an hearing aid and saying the nhs ones aren’t very good, I rang my doctors and she hasn’t sent any report over.. so if you don’t buy an hearing aid she won’t send the report to the doctors. So now I’ve got to wait for a referral from my doctors for another hearing test! Disgusting!
20 January 2022
Unprompted review
Reply from Audika - Nottingham
Hi Jodie,
Thank you for your review and feedback. I am sorry to hear about your recent experience at our Nottingham clinic.
What you have described is not the level of service we want to provide. Our customers are at the heart of everything we do and pride ourselves on trying to provide the highest level of service as possible. Our appointments are free and certainly without obligation so there should be no pressure placed on the customer to make a purchase.
I have requested your details via Trustpilot so I can forward this case onto our customer service team who will investigate this further directly with the clinic. In the meantime, if you have any questions, please do not hesitate to contact us further.
Kind regards
David - Hidden Hearing
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