The two staff at the Chester-le-Steet clinic were so friendly. The receptionist made me feel welcome from the minute I walked in, and the ear wax removal treatment was performed, by Jackie, with care... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always a smile from the 2 ladies I Always go home happy after being there. The audiologist Always makes me feel comfortable. It's one of the very few places I look forward to going 😊😊😊😊😊
A stable staff means that your needs and usage are remembered over the years. You are assured of a warm welcome and very professional attention. Highly recommended.
It's the staff. Jackie and Heather are very professional and helpful. And they do everything with a smile.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a smile from the 2 ladies
Always a smile from the 2 ladies
I Always go home happy after being there.
The audiologist Always makes me feel comfortable.
It's one of the very few places I look forward to going 😊😊😊😊😊
Top Rate Treatment
The two staff at the Chester-le-Steet clinic were so friendly. The receptionist made me feel welcome from the minute I walked in, and the ear wax removal treatment was performed, by Jackie, with care and precision. As was the case in my previous appointment, Jackie talked through the procedure, and she ensured that all the wax was removed from both ears. She also advised me to apply ear drops on a weekly basis as a preventative measure, but also to pop into the clinic to have my ears checked whenever I felt the need, and I found this really reassuring. We both agreed that I would, in all likelihood, need another wax removal treatment in six months time.
This is my second visit to the Chester-le-Street clinic, and, crucially, I feel that I am in good hands! So, I would recommend this clinic to anyone who needs ear wax removal treatment, and also to anyone who has any concerns about their ear health.
Very professional
A stable staff means that your needs and usage are remembered over the years. You are assured of a warm welcome and very professional attention. Highly recommended.
Pleasant and professional
Both Heather the receptionist, and Jackie the audiologist were very pleasant, professional and helpful.
The clinic in Chester le Street is also conveniently situated for access.
May use AI-assist with repliesRead more
I went to get my ears syringed so that…
I went to get my ears syringed so that my otica hearing aids can be checked.
However the micro suction seemed inadequate and wax was left in my ears, l therfore do not feel the syringing should be paid for. Over the years I have had this process done intermittently and left with clean ears, also a problem with my right hearing aid remains unresolved.

Reply from Audika - Chester le Street
It's the staff
It's the staff. Jackie and Heather are very professional and helpful. And they do everything with a smile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







