Audika - Cardiff Reviews 

129
TrustScore 5 out of 5

4.9

Novello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My yearly review was done professionally and with care. The friendly approach was much appreciated. First class service!

Rated 5 out of 5 stars

I had the best hearing test i have ever had. It was very well put over on my condition and very well conducted and informative. The gentle man who did my test was very thorough and very knowledgeabl... See more

Rated 5 out of 5 stars

Service of my existing hearing aid was completed by Ffion ( supply audiologist from Llanelli ) carefully using new domes and microphones. Tested both my ears for wax and used sound box for my ears , S... See more

Rated 4 out of 5 stars

Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts appr... See more



Contact info

  • Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom

  • 02920 828220

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

5,057 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently had a free hearing check

I recently had a free hearing check and it found that my ears where full of wax the specialist that treated me recommended that I have my ears cleaned out. He booked an appointment for me and will check my hearing after the ears have been cleared, I was pleased with the specialist and found him to be very professional.

18 March 2025
Rated 5 out of 5 stars

Dad left whispering again

My dad had new hearing aids after having his others for over 5 years.
He has always felt special when he comes to seem them for anything.
This time I went with him and from the time we were greeted at the door to having a detailed examination with Jaime nothing was to much trouble.
The lady on reception has outstanding customer care and remembers everyone as individuals and makes them feel special.
Jaime also made you feel special relaxed and comfortable going through everything he was doing and answering every question we had with great knowledge.
Brilliant company and would recommend them to anyone.

4 March 2025
Unprompted review
Audika - Cardiff logo

Reply from Audika - Cardiff

Thank you so much for your wonderful review and we are pleased that the team in our Cardiff clinic made you feel so welcome.

We are always here to help so please do reach out if you or your dad need anything.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Hearing Excellence

Jamie gave excellent advice and a first rate product.
J Terry

10 March 2025
Unprompted review
Audika - Cardiff logo

Reply from Audika - Cardiff

We love this review! Hearing Excellence... thank you.

If we can do anything to help you on your hearing care journey, please do not hesitate to reach out.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Brilliant Customer Service

I would like to say how fantastic the audiologist (David Cox) was in my recent visit - he was patient, a great problem solver and kind - the experience was wonderful and my problems were resolved - I will look forward to my next visit

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Really good customer service at Cardiff…

Really good customer service at Cardiff office. Looked after by Jamie. Thorough test and follow up meetings to ensure everything was right. Delighted with my new hearing aids, they have significantly improved my hearing compared to my previous ones.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

The therapist arrived on time

The therapist arrived on time. She is very efficient and at the same time, friendly and supportive. She answered all my questions and made sure that I understood. I look forward to her next visit.

24 December 2024
Rated 5 out of 5 stars

Improved hearing

I found Mr Cox the audiologist very helpful, he explained the working of the aids I used and the functions very well. The after sales service is very good also.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Experiencing my new hearing aids

Another great experience, having my new hearing aids tested and fitted. Audiologist Esther patiently, fitted and tested my new hearing aids ,and advised me of ways to improve the quality of my hearing using the appropriate App.

21 November 2024

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