You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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All round great buying experience
Great product, quick service
, great communication....would definitely deal with this company again!
6 April 2026
The personal and prompt service was second to none!
The personal and prompt service was excellent and I received money for goods I no longer required. Staff were friendly and personal.
31 March 2026
Quickly dispatched packed well.
24 March 2026
Friendly staff and good products
23 March 2026
Good quality and fast shipping
The quality of the product was excellent, quite clean, and shipping was so fast!
7 April 2026
Love these stores
Love these stores, they have everything I enjoy from gaming to movies. Staff always friendly and are quick to ask if I need anything or am I looking for something specific.
24 March 2026
Great customer service at the Southland…
Great customer service at the Southland branch. Very Professional and knowledgable service
6 April 2026
Absolute champions
Absolute champions! Special shoutout to Mohit who handled my ticket, and the nameless champions at the store testing, verifying, and finding a replacement for my G29 wheel.
The replacement works flawlessly. Thanks team!
7 April 2026
Fantastic
Process was super easy, so much more convenient than going through marketplace
6 April 2026
Great service
Great service, better then expected value. Team member was bery helpful with trading in a whole lot of old games no longer use, and was able to help with doing a portion of it to store credit and cash in hand to help payoff a switch 2!
7 April 2026
Good Service, Minor Nitpicks
The order came in good condition overall, however:
The screen has two minor scratches, nothing big but not pristine.
The Oled display has some noticeable burn in of non IOS ui elements (mainly tik tok navigation bar) indicating large amounts of use before sell.
The battery condition is 73% health, being indicated as “deteriorated and in need of service”
Overall, I’m happy with the product and the time of the shipping, just minor inconveniences which will require time and money to fix which I wasn’t expecting after reading through the grading site.
6 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I got sent the wrong Blu ray
I got sent the wrong Blu ray, but now it's my responsibility to take them back to a shop for a refund or replacement,
6 April 2026
Reply from CeX/Webuy - Australia
Hi Jay,
Thank you for your review, and I’m sorry that your recent order did not go as expected.
In line with our business model, our store staff check all items to ensure they are fulfilled correctly. Regrettably, due to a human oversight, it appears this was missed during your order.
I’ve reviewed your ongoing email with my colleague, and I’ve replied to it with the next steps. I’d request you to kindly get back to me so I can assist you further.
Regards,
Viraj.
Good cheap price and the item came in…
Good cheap price and the item came in great quality and arrived on time
6 April 2026
Terrible customer service
Terrible customer service, both online and Also in store. Problem as far as I am concerned unresolved at this point of time.
6 April 2026
Reply from CeX/Webuy - Australia
Hi Matt,
Thank you for your review.
I'm sorry to hear that our service didn't meet your expectations, and I understand your concern.
I've noticed that you have already posted a review pertaining to your issue, to which I have replied. Also, my colleague has responded to your email, addressing your concerns and suggesting a solution.
If you have any other concerns or queries, feel free to write to us through our support page www.webuy.com and we will be happy to help.
Regards,
Ramson.
Needed some multiplayer for my…
Needed some multiplayer for my grandchildren to play Cex had the ones that I need and at a very affordable price and delivery was quick as well
Thank you Cex team
4 April 2026
New for me phone, no problem.
It was easy to find a replacement phone in good condition and it arrived swiftly. Although there was a minor problem with the phone, a local store sorted this with minimal fuss. Price was very competitive and warranty is reassuring.
23 March 2026
Great service and helpful.
5 April 2026
Reply from CeX/Webuy - Australia
Hi Dana,
Thank you for your review, and I understand that you are waiting for your order to arrive.
Once dispatched, we endeavour to deliver all orders within 2 to 5 working days, but ask to allow up to 28 days as items are sourced and dispatched from any of our stores across Australia and this time also allows for any lost orders to be traced and delivered.
If customers have waited longer than 14 days for their order to arrive, we advise that they contact us as soon as possible, so we can initiate an investigation with the courier.
I have now sent you an email to your registered ID to assist you further with your order. If you have any questions, feel free to write back to me there.
Regards,
Jessica
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