I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Company replied
I ordered a few flavours of the impact whey isolate protein and a few flavours of the drops. The chocolate peanut butter has a bitter aftertaste that I would never expect but the other flavours are ni... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8K reviews
Asks customers to review
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Haven't received it yet.
22 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Order wasn’t delivered as purchased
Order wasn’t delivered as purchased, missing items. Followed this up and no response.
22 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Pricing Manipulation & Inconsistent Deals
The only reason I bought protein from this store was because they consistently offered 1 kg for under $50. Unfortunately, they started limiting that price to only certain flavours and kept changing prices without any consistency. It feels like pricing manipulation rather than genuine discounts, making it impossible to know what you’re actually going to pay. Because of these tactics, I’ve decided not to order from this store again. Very disappointing.
15 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Quality products
Ordering was easy, quick delivery, nice product quality. Ordered 2nd time....highly recommend
21 June 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Normally I find you guys amazing…
Normally I find you guys amazing however I still haven’t received my order after a week and the tracking is difficult to determine when it is going to arrive.
21 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The order was lost in post due to an…
The order was lost in post due to an address error on your part, no fault of mine. I was insulted by your customer service representative as not paying attention. What a terrible experience! I'll shop elsewhere.
19 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I got no notification to say my payment…
I got no notification to say my payment hadn’t worked. I have no reason it hasn’t gone through either. Very disappointing as my order is very delayed
12 June 2026
Reply from Au Myprotein
Hello JC,
Thank you for leaving your review.
I am sorry to hear that you have not had the experience we strive to provide on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Reply from Au Myprotein
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I have a lot of food sensitivities and…
I have a lot of food sensitivities and do not react well to most protein powder. Myproteins clear whey isolate causes no bloating, I can drink it while I work out and pairs great with creatine. Great product. Only thing I’ve notice is the sweetness varies a lot between flavours. Peach is the mildest and I’d say strawberry lemonade was one of the sweeter ones.
11 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I am very disappointed with the courier…
I am very disappointed with the courier service. Not sure why the parcel cannot be sent to a parcel Locker, and my parcel was just put at the front door where everyone can see.
17 June 2026
Reply from Au Myprotein
Hello Shirley,
We appreciate you sharing your concerns about the delivery. We understand your disappointment regarding the parcel locker and the placement of your package. We are looking into this.
A message has been sent to your account.
Kind regards,
Liam
Fast delivery -only took 3 working days to get in to WA & easy to order
Fast delivery easy to order
17 June 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great
I wanted to update my review following a conversation with the customer service team.
My initial disappointment wasn’t about the product itself, but about feeling unheard after I reached out regarding a mistake I had made when ordering. After my review was escalated, Sam took the time to personally look into the situation, listen to my concerns, and offer a very fair solution.
I really appreciate the care, understanding, and professionalism shown. It’s clear that customer satisfaction matters to them, and the way this was handled completely changed my experience.
Thank you, Sam, for taking the time to help. I look forward to placing another order soon.
16 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Package paked well
Package was packed well. Arrived in reasonable time. Price was excellent.
16 June 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
My issue is not resolved!!
My issue is not resolved!!
I have got an expired protein bar and Im not getting any response on it
8 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Use Myprotein regularly to bulk buy
Use Myprotein regularly to bulk buy. Great prices and good quality protein
26 February 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Easy transaction online
Easy transaction online, fast delivery, good communication and product was exactly as described.
22 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
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