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DirectNine Australia Reviews 186

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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently found that their orders arrived as expected, with many praising the product quality and how well items were packed. People often noted that the products were exactly as described and met their expectations, with some appreciating the clear range of items like binoculars. However, some customers experienced issues with delivery times, particularly when products were shipped internationally, and a few received items that were not compliant with local standards or were faulty upon arrival. There were also instances where customers received incorrect items or faced difficulties with returns and refunds, with some noting a short warranty period.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers received products exactly as... See more

Order

People report ambiguous experiences with their orders. Some customers received their items quickly, even from... See more

Quality

Users describe ambiguous interactions with quality. Many customers found products to be exactly as described,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers reported swift product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product aroved swiftly and easy to install The siren itself sounds a little choked up and crackly.. However it works well.

Rated 4 out of 5 stars

ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expect... See more

Rated 5 out of 5 stars

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... See more

Rated 5 out of 5 stars

The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notifie... See more

Contact info

4.0

Great

TrustScore 4 out of 5

186 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They are out of their mind, selling ordro ep8 camera for $940 after 40% off original price $1545, while all the other places sells between $319 to $340.

Your prices are 3 times higher then other places.

22 August 2025
Unprompted review
DirectNine Australia logo

Reply from DirectNine Australia

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
DirectNine

Rated 4 out of 5 stars

Took a while but got here

ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expected. My only advice to direct nine would be to give your clients in Australia the option for an express service when they require the goods sooner than standard delivery. I would have been happy to pay extra for it. Otherwise all is good. Thank you.

16 August 2025
Unprompted review
Rated 3 out of 5 stars

I ordered a grab rail thinking it was…

I ordered a grab rail thinking it was in Australia. The totally wrong item was sent from Handelnine US & it now seems I’m dealing with Handelnine India.
I’m now fighting for a refund!
It took many unnecessary emails to resolve the issue satisfactorily.
I’m happy to say I now can look forward to a refund.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some headphones

Ordered some headphones. Was led to believe they were coming from Australia. They turned up when we were overseas, therefore didn't get to complain about the fact they disintegrated on opening. This company only has a 14 day warranty on products they sell. Disgraceful.

15 May 2025
Unprompted review
DirectNine Australia logo

Reply from DirectNine Australia

Hi Toni,

We're sorry to hear about the damaged product. We appreciate your patience as we work to resolve this issue.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding.

Regards,
DirectNine

Rated 1 out of 5 stars

Ordered a laptop from DirectNine… Refund now received.

Ordered a laptop from DirectNine website. They confirmed the order and accepted my money. Weeks later I was informed they could not source the product and the would send me a refund. I noted that direct line removed the product from their website but replaced the product on their site with a price more than double the original price. I see this as false advertising. The refund took more than 8 days

21 May 2025
Unprompted review
DirectNine Australia logo

Reply from DirectNine Australia

Hi Barry,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly, and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

Rated 5 out of 5 stars

The quick service company was quick enough to notify…

The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notified other than good happy with the product excellent. Thanks

15 May 2025
Unprompted review

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