I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... See more
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Review summary
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I used Atlantic Timber for a DIY project.The web site had a fantastic range of sizes and a very wide choice of timber products with competitive prices. The team were very helpful with my order and t... See more
Company replied
First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work. The prices a... See more
Ordering on the website as easy and straightforward. I was kept informed on the progress of my order and so I knew when the order would be delivered. I was completely satisfied with the quality and... See more
Company details
Written by the company
Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.
Contact info
Atlantic Street, WA14 5BY, Altrincham, United Kingdom
- 0161 928 1696
- info@atlantictimber.co.uk
- atlantictimber.co.uk
4.6
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Ordered a veneered panel to replace a…
Ordered a veneered panel to replace a section of a broken wardrobe door. Perfect match and cut to size. Delivery was very expensive though, but still cheaper overall than replacing a whole door.
22 March 2026
Reply from Atlantic Timber
Hi Mark, we're really pleased that we were able to replace part of your wardrobe door. While we try our best to keep delivery costs as low as possible, we are bound by the costs of our external courier. We will pass your feedback onto our transport team as we review our costs regularly to ensure we offer our customers the best value for money. Thanks for taking the time to leave us a review.
Timber was excellent quality and…
Timber was excellent quality and communication spot on.
11 March 2026
Reply from Atlantic Timber
Thanks for the lovely review. It's great to hear that you're happy with the quality and that we kept you informed.
Delivered as arranged
Ordered on line arrived as arranged everything ok excellent service
10 March 2026
Reply from Atlantic Timber
Thanks for taking the time to leave us a review, Peter. We're pleased to hear you are happy with our service.
Great products and great customer…
Great products and great customer service , will definitely be buying from them again for any future projects
Cutting service is brilliant
17 March 2026
Reply from Atlantic Timber
Hi John, thank you for your great feedback. We're pleased to hear that you were happy with our service and that you found our cutting service useful.
Reply from Atlantic Timber
Hi Mr Taylor, sorry your hear that your product arrived damaged. Unfortunately your email went into our junk folder. One of the team has retrieved it and sent you an email to offer a range of solutions to you. We'll try and get this resolved as quickly as possible for you.
Decent price and very helpful guy on…
Decent price and very helpful guy on reception desk
5 March 2026
Reply from Atlantic Timber
That's great to hear, Mark. Thank you for your review, it means a lot.
Ordered Beech Worktop cut to size
Ordered Beech Worktop cut to size. All ready when I collected. A BIG HELP. Thanks
5 March 2026
Reply from Atlantic Timber
Thank you for you for leaving a great review, Roland. Very glad to be of help and we look forward to helping you with your next project.
Reply from Atlantic Timber
Thank you for the review, Peter. We're so pleased you were happy with our service.
I ordered some wood from this company…
I ordered some wood from this company for me to collect, between ordering the wood and possible collection I suffered a couple of heart attacks so I was unable to go ahead and collect the wood or proceed with the intended project, I informed the company of my predicament via email and enquiring as to a how I could get a possible refund.needless to say I didn’t hear anything from them, so lesson learnt I won’t be using this company at all should I need to purchase any timber in the future,
2 March 2026
Reply from Atlantic Timber
Hi Trevor, thank you for bringing this to our attention. We're sorry that you have experienced a delay in receiving your refund. While we try our best to ensure refunds are completed in a timely manner, occasionally these requests can slip through the net and unfortunately on this occasion your email was missed by our sales team. We have now refunded the value of your order. If you have any other issues, please do get in touch. Thanks.
website was wasy to use
website was wasy to use, was able to get sizes that aren't available easily at most stores. good quality timber, reasonably priced. delivered on time and well packaged. would definitely use again for future projects.
16 February 2026
Reply from Atlantic Timber
Thanks for your feedback Bruno. It's great to hear that you found our website easy to use. We're glad you're happy with the quality and the price. We look forward to supporting you on future projects.
Moulding arrived very quickly and was…
Moulding arrived very quickly and was exactly as pictured and described.
23 February 2026
Reply from Atlantic Timber
Thanks for your feedback Tony. Great to hear the product was what you wanted, and that you were happy with the delivery time.
Good service, could communicate better
Good response and pushed back on their supplier when needed but could have communicated and kept me updated better. It lead to a week delay on a replacement door.
16 February 2026
Reply from Atlantic Timber
Thanks for your feedback, Jonathan. We'll feed this back to the team and look to improve on keeping customers updated.
Fantastic service and the timber was…
Fantastic service and the timber was exceptionally packaged, not a mark on it , highly recommended and will definitely use again, thank you
17 February 2026
Reply from Atlantic Timber
Thank you for your feedback, Andy. We aim to make sure our products are delivered to our customers in as a good condition as if it was bought in store. Really pleased you were happy with the condition and quality of the timber you received.
Ordered my timber on 2 occasions
Ordered my timber on 2 occasions.
Quick and easy promt delivery, very happy
4 February 2026
Reply from Atlantic Timber
Thanks for the great feedback. Really pleased you found us quick and easy to deal with. Look forward to supporting you with your next project.
Have always helped me out and provided…
Have always helped me out and provided good service I would use again
4 February 2026
Reply from Atlantic Timber
Thank you for your feedback. We're pleased to have had the opportunity to help you out on your project and delighted you will be using us again.
Reply from Atlantic Timber
Thanks for the review, Nigel. We're pleased we were able to help with your project and thank you for your custom.
Very friendly knowledgeable staff
Very friendly knowledgeable staff. Good prices, good service.
Whats not to like ?
28 January 2026
Reply from Atlantic Timber
Thank you for a great review Christopher! We pleased you were happy with your experience with us.
Quick service
Quick service, but the sheet edges were damaged.
We reported this and agreed on a resolution for any future orders.
3 February 2026
Reply from Atlantic Timber
Thank you for the feedback Ms Curtis. We're sorry the edges of the boards were damaged in transit. I believe our colleague George has been in touch to rectify the issue, but do let us know if there is anything else we can do. Thanks.
Great customer service
Great customer service, needed my order urgently and received it the next day.Thankyou
2 February 2026
Reply from Atlantic Timber
Thank you for your review Mrs Feather, we're pleased you received your goods quickly and that you are happy with our service.
Simple ordering, swift delivery.
Simple website order. Always someone on the phone if you need. Swift delivery.
8 February 2026
Reply from Atlantic Timber
Thanks for your review Mr Green. We're so pleased you are happy with our online service and we were able to help with your project.
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