astrastraps.co.uk Reviews 

416
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish design of the products, finding many straps comfortable and well-made. People appreciate the wide variety of options available, and the ordering process is often described as straightforward. Many consumers highlight swift delivery and good packaging, while customer service receives frequent commendation for being helpful and efficient in resolving issues. However, some customers also noted concerns regarding delivery times, with reports of items taking a long time to arrive. A few reviewers mentioned waiting weeks or even months for their purchases to be delivered.

What people talk about most

Product

Customers consistently note positive experiences with product quality, comfort, and style, with many praising... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting swift and fast delivery,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, top-notch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased an Apple Watch strap and face cover which unfortunately did not suit my needs. I reached out to the company and dealt with Kyrene-an absolutely lovely girl -who addressed my needs 100% plu... See more

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

416 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(416)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

I was looking for a nice rather than…

I was looking for a nice rather than expected iPhone watch strap and came across Astrastraps. I ordered a leather one for my husband and due to the discount offered I ordered a lovely usual one for myself.
Delivery was quick and product just as described.
We are already talking about ordering a few more to fit our mode or event.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great strap!

Having tried a third party strap before, I was a little sceptical. However, Astra have surprised me. The strap quality is great, and the connections feel perfect. I’d go as far as saying I would expect something this nice from Apple themselves. But for the price, amazing. Will definitely be a returning customer.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Really like the sports straps

Really like the sports straps for the pixel watch. Would love a yellow and white one. Have eight straps already. I'm a bit addicted to them. Always buy them when on offer. Good delivery. Straps are of good quality.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

really good

I ordered three leather straps for my Apple Watch from three different retailers, and astra straps was the only one I kept. Good quality and nice colours

12 August 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Customer service

I received my order promptly. There was an issue with one incorrect item however the customer service was fabulous. They immediately despatched the correct item and gave constant updates of the progress. Straps are fun and nice quality

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent and slow.

I was sent the incorrect strap. Customer services have dragged my query out over weeks. They take days to respond every time and have been demanding photos, asking if there were any other "connectors" in the package (there were not and neither would that solve the issue anyway) and now finally have submitted a "replacement request" two days ago but I have yet to hear anything else.

Avoid this company, they cannot even get a simple one item order right and will then try to deny they have made any mistake and imply that is it your fault. Dire customer service.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Pixel Watch 2 strap.

I got a metal strap for my pixel watch 2. It is a really nice strap for the money, definitely better than paying £200 for the official Google metal strap. Delivery was fairly fast, within a week. Would use this company again.

26 July 2024
Unprompted review

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