Our businesses have been with Aston Shaw for many years, however something detrimental appears to have changed in they way they conduct their business in the last year or so. They ignore all my emails... See more
Company replied
Location
Switch locationThe Union Building, 51-59 Rose lane, NR1 1BY Norwich, Norfolk, GB
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See what reviewers are saying
Since writing a five star review three years ago, i have had some unsatisfactory service from members of staff, who have since left the firm. As a result my affairs were left in an accounting mess. H... See more
Company replied
We have been using Aston Shaw for about 4 years now and we can honestly say , we wouldn’t use anyone else now for doing our company accounts and payroll . Andrew Gibbins who we have always corresp... See more
Company replied
Outstanding! I totally recommend this company. Aston Shaw are great accountants. They have dealt with my tax return every year for the last eight years. They are always professional and go above an... See more
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Company details
Information provided by various external sources
We've been trusted and recommended since 1969. We are friendly chartered certified accountants, specialising in providing accountancy, tax and business advice to businesses and private individuals.
Contact info
The Union Building, 51-59 Rose lane, NR1 1BY, Norwich, Norfolk, United Kingdom
- 01603 616300
3.4
Average
39 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ignore my attempts to communicate.
Our businesses have been with Aston Shaw for many years, however something detrimental appears to have changed in they way they conduct their business in the last year or so. They ignore all my emails, and after lots of desperate calls from me, I was finally sent my tax return to review at the last minute, only to find it was wrong. It's extremely frustrating, and I can see other customers have left similar reviews so I'm not the only one having trouble.
9 February 2026
Unprompted review
Reply from Aston Shaw - Norwich
Dear Reviewer Norfolk,
Thank you for taking the time to leave us a review, we appreciate all feedback received to help us improve our client services moving forward. We are very sorry to hear about your experience, particularly given you’ve been a loyal client for many years. The level of communication and service you’ve described is not the standard we strive to deliver and we sincerely apologise for the frustration and inconvenienced this has caused.
Our clients are incredibly valuable and reviews such as this are taken very seriously. Therefore we would welcome the opportunity to understand your concerns in more detail to ensure your complaint is dealt with as effectively and as quickly as possible. To further enable us to deal with this promptly, please kindly reach out to us directly on 01603 616300, where our Client Relationship team will work hard to ensure a positive resolution.
We look forward t hearing from you,
Sincerely,
Aston Shaw Team
Aston Shaw
I have been using Aston Shaw in both business and personal for it must be over ten years. Aston Shaw originally took over my small time accountants and over the years have advised changes with have allowed me to earn greater net income and in turn increased my investments.
It doesn't just stop with Aston Shaw. You ask a question or require expert advice and they will point you to another professional outside their company, which helps all the finances run smoothly.
I couldn't wish for a better team. Particular thanks go to Dylan William, Kian Burgess and Victoria Rolfe, a young and very professional team.
14 July 2025
Unprompted review
Reply from Aston Shaw - Norwich
Hi Trevor,
Thank you for taking the time to leave a review of our business.
We truly appreciate your amazing feedback and will pass this on to Dylan, Kian, Victoria, and the rest of the team. We are grateful for your loyalty over the past 10 years and are proud to have you as a valued client.
Best wishes,
Aston Shaw Marketing Team
Avoid at all costs! BEWARE!
Was approached by Aston Shaw self acclaimed R&D specialists. Filed 2 years worth of claims with them and at first they was great but once the claims had been filled and funds paid to them their communication abilities dropped off the face of the earth and I may as well be emailing/calling my imaginary friend. I’ve kindly requested updates on numerous occasions and got nowhere with them. I wouldn’t go near them again as they are clearly money pinching crooks.
14 April 2025
Unprompted review
Reply from Aston Shaw - Norwich
Hi Tommy,
Thank you for taking the time to leave us a review. We just wanted to clarify that we are not and have never been R&D specialists. We are aware that other companies have been using our name, and we want to assure you that we are not affiliated with any business claiming to offer R&D services under our name.
We are sorry to hear about the issues you have experienced, but it seems this feedback may have been intended for a different company. We hope your situation can be resolved quickly.
Best wishes
Aston Shaw Marketing Team
Justyna at Aston Shaw’s payroll team…
Justyna at Aston Shaw’s payroll team has been absolutely amazing. She’s professional, efficient, and always goes the extra mile to ensure everything runs smoothly. Her attention to detail and responsiveness make payroll stress-free. Becky Yallop is also fantastic! Her expertise in accounts is second to none, and she always provides clear, reliable advice. She’s professional, efficient, and a pleasure to work with. Highly recommend!
Highly recommend!
17 March 2025
Unprompted review
Reply from Aston Shaw - Norwich
Hi Chris,
Thank you for taking the time to leave a review of our business.
We truly appreciate your amazing feedback and will be sure to pass them on to Justyna and Becky. We remain committed to providing you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
HAPPY AGAIN
Since writing a five star review three years ago, i have had some unsatisfactory service from members of staff, who have since left the firm. As a result my affairs were left in an accounting mess. However, i have been most fortunate that Matthew Butcher has taken over my account. He quickly understood the problems and set about resolving them in a most efficient, knowledgeable and courteous manner, sometimes ably assisted by Chris Lock an in-house tax expert.
Well done Matthew you are a credit to your firm!
1 February 2025
Unprompted review
Reply from Aston Shaw - Norwich
Hi Reginald,
Thank you for leaving us a review.
We really appreciate your amazing feedback. We are sorry to hear about your previous experience but we are pleased to know you are now receiving the service you deserve. We will be sure to share your review with Matthew and Chris.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Kian is our point of contact at…
Kian is our point of contact at payroll. He is always professional and, thankfully, patient when we've made a mistake which involves them having to re-run the payroll.
Any issues we have had, and there have only been a few, have been resolved without delay. Very happy with the service they provide
31 October 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Glenn,
Thank you for taking the time to leave us a review.
We appreciate your amazing feedback and will pass this on to Kian. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I did not enjoy my customer experience
My experience has been difficult and upsetting. I did not experience good customer care, or good communication, or efficient service. It took far too long to do the work and this might have cost me.
30 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Simplico,
Thank you for taking the time to leave us a review.
I am sorry to hear that you have had a difficult and upsetting experience with us. This is not a reflection of our usual standards and we apologise for any inconvenience that has been caused.
Without any specific details I am unable to identify who you are, please reach out to us on 01603 616300 as we are keen to resolve this as soon as possible.
Best wishes,
Aston Shaw Marketing Team
Fantastic services - thank you Dylan and Jamie!! :)
We've been supported by Dylan and Jamie brilliantly across the last three years with DiSRUPT Agency and so pleased to work in partnership with them. The communication has always been excellent and we really value their guidance.
9 October 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi David,
Thank you for taking the time to leave us a review.
We appreciate your amazing feedback and will pass this on to Dylan and Jamie. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I was a customer for 10 years as a sole…
I was a customer for 10 years as a sole trader and a Limited company. Over the last 3 years the standard of service as slipped and progressively got worse. Members of staff ignore emails, duplicate correspondence and finally, an alleged bill for services from 6 years ago magically appeared. During this, the company misappropriated funds paid to them; to suit their own needs.
When challenged, they were completely incapable of providing substantive proof.
It has transpired that this is a repeat circumstances with me and 2 other of their customers.
AVOID!!!
30 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Jay,
Thank you for taking the time to leave your review, I am sorry to hear about your experience.
Whilst your feedback is greatly appreciated, it is important that we respond to the points you have raised. Our records suggest that all of your emails have been responded to and addressed accordingly. Following your meeting at our Ipswich office, our Finance Team reached out to you and offered a face-to-face meeting to resolve your outstanding dispute, you declined this offer.
At no point did we misappropriate your payments, I can confirm that they have been correctly allocated to the invoices you had previously agreed to pay. All invoices have been raised according to your signed engagement with Aston Shaw, which has been provided to you.
I understand the reason for your negative review is because we have disengaged you as our client following your aggressive behaviour towards our staff and your unwillingness to discuss your dispute in an amicable fashion. We have also confirmed with you in writing our stance in this matter which included a solution as a gesture of goodwill- your desired outcome.
Once again, we offer you the opportunity to your experience in more detail with us; should you wish to take us up on this offer please call our office on 01603 616300.
Kind Regards,
Patrick Lloyd
Big-up the team
I must admit, I nearly left Aston Shaw if it wasn't for Suzanne Fairhurst-Senior payroll officer I would have left but she was so good at her job I had to stay with the team and so far I was right to stay once again guys, thank you, the team - Suzanne, Katie Mercer, and the boss, Kian Burgess, keep doing what your doing guys
20 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Mr Jefferson,
Thank you for taking the time to leave us a review.
We truly appreciate your great feedback. I am sorry to hear you were thinking of leaving. We are glad Suzanne, Katie and Kian have provided you with the amazing service you deserve and as a result you have decided to stay with Aston Shaw. We will pass your comment onto the payroll team and I am sure they will be really appreciative.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Charlie Roe is our main contact at…
Charlie Roe is our main contact at Aston Shaw. He is very helpful, knowledgeable and very responsive when a question or query is asked or raised. Highly recommended.
Have been a client at Aston Shaw for a number of years and very happy
10 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Becky,
Thank you so much for taking the time to leave a review of our business.
We appreciate your amazing feedback and will pass this on to Charlie.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
First class service
I’ve been using Aston Shaw for several years now and have always been very pleased with the quality and service,Billy Simmons is always very helpful and efficient and look forward to many more years of your excellent work.
Many thanks.
6 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Andrew,
Thank you for taking the time to leave a review.
We appreciate your great feedback and will pass this on to Billy. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I’ve been using Aston Shaw to file my…
I’ve been using Aston Shaw to file my accounts for several years and have generally received good service. This year, I worked with Matthew Butcher for the first time, and he elevated the experience from good to exceptional. He quickly turned around my accounts, kept me updated throughout the process, and took the time to explain everything clearly. It's no surprise that other reviewers have mentioned him; he’s a true asset to the company, and I hope his contributions are recognised. Even my mortgage broker plans to use Aston Shaw after seeing how efficient Matthew was!
4 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Victoria,
Thank you so much for taking the time to leave a review of our business.
We appreciate your wonderful feedback and will pass this on to Matthew.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Spoke with Matthew buyer today always…
Spoke with Matthew Butcher today always polite, professional and friendly.
He went through tax return and was happy for me to ask any questions and gave me as much time as needed always the same which is what you want when dealing with something so important marks !
2 September 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Michael,
Thank you for taking the time to leave a review.
We appreciate your lovely feedback and will pass this on to Matthew. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Patrick Lloyd was extremely quick at…
Patrick Lloyd was extremely quick at dealing with my issue, I didn’t need to chase them up, I felt well taken care of, a very professional experience
29 July 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Michelle,
Thank you so much for taking the time to leave a review of our business.
We appreciate your wonderful feedback and will pass this on to Patrick.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Avoid
Ashton Shaw used to be OK. Now it's a mess.
- Unclear costs which change without notice.
- No direct contact resulting in a very impersonal service.
- Incorrect payment reference number supplied, resulting in paying tax to a different company.
- Customer care lacking.
The recent reviews speak for themselves.
24 July 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Joe,
Thank you for taking the time to us leave a review.
We are sorry to hear about the recent issues you have had with Aston Shaw. This is not a reflection of our usual standards and we apologise for any inconvenience that has been caused. We have taken your comments on board.
We always want to do better so will pass your feedback on. If you would like to discuss this further please do not hesitate to contact us.
Best wishes,
Aston Shaw Marketing Team
I have used Aston Shaw Accounting Firm…
I have used Aston Shaw Accounting Firm for several years. I find they provide an exceptional service from their highly professional and knowledgeable team. Their personalized approach and attention to detail always ensure my needs are met with precision and care. The firm's commitment to transparency and efficiency has made managing finances and tax affairs seamless and stress-free. I highly recommended for anyone seeking top-tier accounting services.
Thank you again
13 May 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Jade,
Thank you for your five star review.
Thank you very much for your kind words and positive review. We will continue to provide you with the best service possible.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
I have been working with Matthew…
I have been working with Matthew Butcher from Aston Shaw for around two years. He is always reachable and happy to answer any questions I have. Meetings are easy to set up and my accounting deadlines are always met in a timely manner.
15 July 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Luke,
Thank you so much for taking the time to leave a review of our business.
We appreciate your amazing feedback and will pass this on to Matthew and the wider team that works on your account.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
Nothing but excellent
I've been using Aston Shaw since July 2016. I've had a few different client managers in that time but never once has the service or filing ever been wrong or late. I always recommend them to friends, family or clients as i've not bad one issue with them. Thank you for all the hard work and look forward to many more years working with you.
8 July 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hi Ollie,
Thank you for taking the time to leave a review.
We truly appreciate your excellent feedback and will pass this on to the team that work on your account.
Thank you for being a valued client.
Best wishes,
Aston Shaw Marketing Team
AVOID AVOID AVOID AT ALL COSTS
I am not one to complain but need to let people know they should avoid this company doing their accounts at all costs.
My returns were late, even though I gave all info early so I would know early on how much I owed, so I was fined by HMRC, A.S said they would sort and refund me the fee...They never did.
My Corp tax unique payment number was wrong so I ended paying another companies tax and am battling with debt recovery company as I have paid it and HMRC have mentioned they constantly do it and have been a firm that is flagged for it.
I have CIS issus from years ago that they said they would look in to, they never did.
The list is endless, oh and they threaten legal action straight away even though you have only just received the invoice.
Just beyond...
Avoid avoid avoid.
8 July 2024
Unprompted review
Reply from Aston Shaw - Norwich
Hello Rich, I am very sorry to read this.
I just tried to reach out to you to discuss this in more detail, please call our office on 01603 616 300 and ask for myself at a time that suits you and I will do my best to assist.
Kind regards,
Zain Awan
Aston Shaw
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