A Star Equivalency Reviews 

545
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff, providing excellent service and clear guidance, often through personalized sessions. The user experience is consistently positive, with many finding the website easy to navigate and the course content well-structured, manageable, and featuring detailed revision materials and practice questions. Conversely, some customers felt course materials did not always align with actual exam content, leading to unexpected results. Others experienced delayed customer support responses or unhelpful invigilator interactions. A few were also dissatisfied with insufficient feedback after exams or delays in receiving certificates.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the website easy to use for... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Product

Clients share positive opinions on product, with many finding the course materials, such as biology and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website and instructions are clear and easy to follow. Whenever I encountered an issue, I was able to reach out immediately to a real person via the website’s chat box, and they provided helpful g... See more

Company replied

Rated 4 out of 5 stars

Your customer service team are great. Every time I have called they have been so helpful. I have sat two exams with you and both times I have had good experiences. The only point I would like to make,... See more

Company replied

Rated 4 out of 5 stars

I chose A-Star because of the ease they provide for the exam. You can choose your own desirable date and appear for the exam from the comfort of your home. The exam structure was well defined, started... See more

Company replied

Rated 4 out of 5 stars

My experience was good and the exam went smoothly although I was worried there would be technical issues as it was online. My only concern is when doing mocks and practise questions for each topic le... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

A Star Equivalency are the UK Leaders in the Support and Delivery of all GCSE Equivalency Test Services Since 2002, supporting thousands of learners each month get the qualifications they need to get into university, onto apprenticeship courses, and pursuit their dream career. Our GCSE equivalency qualifications in maths, English, science and biology are accepted across the UK and our market leading courses are designed to improve pass rates.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

545 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(545)

372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional service

Professional service, clear communications and a good base of free of charge revision materials.

7 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback Vera. We’re really pleased to hear that you found the service professional, the communication clear, and the free revision materials helpful.

Rated 5 out of 5 stars

My Experience with the support session…

My Experience with the support session with Laura was incredible I was able to relearn percentage which I was struggling with and she was very patient with every step of the session I would greatly recommend.

15 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your lovely feedback Blessed. We’re really pleased to hear that Laura helped you rebuild your confidence with percentages and that her patient approach made the session so helpful.

We really appreciate your recommendation and wish you all the best with your studies.

Rated 1 out of 5 stars

Paid almost £1,300 across 5 attempts

Paid almost £1,300 across 5 attempts. Only one was a genuine fail, the rest were lost due to disconnections I believe came from their end. They have since admitted in writing that a disconnection caused errors in their system. No refund offered, and now told no slots until Winter 2026.

14 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback. We understand this has been a frustrating experience.

We have reviewed your exam history and the technical issues raised. Following this review, a refund was issued for your most recent exam payment.

We appreciate you taking the time to share your concerns and wish you all the best moving forward.

Rated 3 out of 5 stars

Positive and negative aspects of my personal experience

My experience overall with A Star Equivalency was alright and I passed my English test on the first try. Still, I need to be completely honest about certain things that I was not fully content with.
Firstly, I find the pricing for the preparation course too high. In January, a monthly subscription for the course was £49 and it increased to £99 after a couple of weeks, which is quite expensive. The course itself is really helpful with many different information on several topics. However, the AI grading of the past papers is not really reliable. I always scored around 85% in the mocks, and "only" achieved level 6 (61-67%) in the actual exam, which left me a little disappointed. I am aware that this can happen due to nervousness, but I always had excellent grades in school and university and I can handle stress fairly well. Hence, I find a 20% difference in grading quite a lot.
The actual exam, for me personally, was a little more difficult than the past papers, because I found the language devices much less obvious. Additionally, I faced technical difficulties during the exam. The texts were quite difficult to read, as they were relatively small compared to the writing boxes and when zooming in, one needed to always swipe left and right on the texts. The word count during the exam also did not work, because it started at a random number (something like 743).
I would find it helpful if it was communicated clearly on their website that results get available at 2am at night. If I had known this beforehand, I wouldn’t have checked my emails so often during the day.
The customer service was really good; they responded to my questions via email quite fast and were always friendly in the live chat.
All in all, I am glad that I passed my exam first try, though I would have expected my score to be a little higher. I can definitely recommend the customer service and wish everyone else good luck with their exams!

29 April 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for taking the time to leave such detailed feedback, and congratulations on passing your English exam first time.

We appreciate your comments regarding the course pricing and the AI grading system. The mock exams and AI feedback are designed to support revision and build confidence, but there can be variation between mock performance and final exam results due to factors such as question selection, timing and exam conditions.

We also understand your comments about the exam experience itself. The exam platform is external, so aspects such as text display and word count functionality are outside of our direct control, though feedback like yours is helpful and is something we continue to pass on.

It’s great to hear that you found the course content helpful overall and that our customer service team were responsive and supportive throughout your experience. Thank you as well for recommending the support team to future learners.

Rated 5 out of 5 stars

Astar course is broken up into…

Astar course is broken up into manageable chunks and the website was so easy to use. Just before my exam I had a free 1:1 with a tutor which really helped.

12 January 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your lovely feedback Vern. We’re really pleased to hear that you found the course manageable and the website easy to use. It’s great to know the free 1:1 tutor session helped you feel more prepared before your exam.

Wishing you all the best moving forward.

Rated 5 out of 5 stars

No hidden agendas

The test was simply written with clear directives and questions. The website was easy accessible and the test observer was clear in his communication and polite. Would recommend to anyone who also wants to continue with studies.

1 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback Jaco. We’re really pleased to hear that you found the test clear and straightforward, and that the website and exam process were easy to use. It’s great to know the invigilator was polite and communicated clearly throughout.

We appreciate your recommendation and wish you all the best with your future studies.

Rated 5 out of 5 stars

Good feedback and advice given

12 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your review Sof, we’re pleased to hear that you found the advice and feedback helpful.

Rated 5 out of 5 stars

100% recommend!

My whole experience with A Star was excellent! The course materials use lots of different media so that your able to take in the information in different ways depending on how you learn. The exam itself although I was nervous was straight forward, the process was explained at every stage and the invigilator was lovely and reassuring. Couldn’t recommend them more !!

6 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for such lovely feedback Tiffany. We’re really pleased to hear that the different learning formats within the course helped support your revision and that the exam process felt clear and reassuring throughout.

It’s great to know the invigilator helped put you at ease on the day as well. We really appreciate your recommendation and wish you all the best moving forward.

Rated 4 out of 5 stars

Worth it

Worth it. Thanks!!

23 April 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for the review Chris!

Rated 5 out of 5 stars

Reliable resource, very good

I found the Science Biology pack very useful because it included revision booklets and exam practice papers that helped me a lot with my revision, and I was also able to access lesson videos and topic questions to test my knowledge. Thank you to A Star Equivalency⁠ for helping me obtain my GCSE Science Biology qualification.

10 April 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your lovely feedback. We’re really pleased to hear that the revision booklets, practice papers, lesson videos and topic questions all helped support your revision and build your confidence. Congratulations on obtaining your GCSE Biology equivalency, and thank you for choosing A Star Equivalency.

Rated 5 out of 5 stars

Biology course and exam

I booked in January Biology and English.In April, already I passed my Biology exam on my first attempt. The course was excellent, and the tutor explained each topic in very pleasant and through manner. The exam also went smoothly. I should also point out that the last time I took Biology was in High School (not an English school) 25 years ago. Customer service is very good. I highly recommend A Star.

7 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for such a lovely review Karolina. We’re really pleased to hear that you passed your Biology exam first time, especially after such a long break from studying the subject. That’s a fantastic achievement.

It’s great to know the course, tutor support and exam process all worked well for you, and that our customer service team were helpful throughout. We really appreciate your recommendation and wish you all the best with your English exam as well.

Rated 5 out of 5 stars

Really good study session

Really good study session, very helpful

6 May 2026
Unprompted review
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Reply from A Star Equivalency

Thank you Ella, it's great to hear that you found the study session helpful! We wish you the best of luck with your future exams.

Rated 5 out of 5 stars

Support Session

I have recently signed up to take the Maths exam, Laura reached out to run a student support session with me and it was so worthwhile! I found it very useful and supportive. Thank you!

6 May 2026
Unprompted review
A Star Equivalency logo

Reply from A Star Equivalency

Thank you for your lovely review Hayley. We’re really pleased to hear that the student support session with Laura was useful and supportive for you as you begin preparing for your maths exam.

We’ll be sure to pass on your thanks to her. Wishing you all the best with your revision and exam preparation.

Rated 5 out of 5 stars

Laura walked me through some questions…

Laura walked me through some questions which I was struggling with and it boosted my confidence for the exam.I am really grateful for the support.

6 May 2026
Unprompted review
A Star Equivalency logo

Reply from A Star Equivalency

Thank you for your lovely feedback Felicia. We’re really pleased to hear that Laura was able to help you work through the questions you were struggling with and boost your confidence ahead of the exam.

We’ll be sure to pass on your kind words to her. Wishing you all the best with your exam.

Rated 5 out of 5 stars

Good biology course and exam

I bought the biology course and exam. The course information was essential. I liked the mx of videos and slides. The mock exam practice was really very helpful and helped to focus my studies. It was a very intense course, there is a lot to learn, however, it is broken down into manageable sections. The practice questions were also helpful. As someone who hadn’t studied for a few decades I took my time, revising. This really helped. The exam was a straightforward process, doing it online was an easy process although I was incredibly nervous. Remembering the content, was difficult but I passed first time, I think that the different studying strategies really helped me. I also liked the fact that you could get through to them on the phone easily, the course material were available straightaway. I would recommend the biology course.

5 May 2026
Unprompted review
A Star Equivalency logo

Reply from A Star Equivalency

Thank you for such a detailed review Kate. We’re really pleased to hear that the biology course supported you so well, especially after returning to studying following a long break. It’s great to know the mix of videos, slides, mock exams and practice questions helped make such a large amount of content feel manageable.

Congratulations on passing first time, that’s a fantastic achievement and a real reflection of the effort you put into your revision. We’re also glad the exam process and support from the team helped make the experience smoother for you.

Thank you for your recommendation and we wish you all the best moving forward.

Rated 5 out of 5 stars

Clear Videos and Helpful Resources

I booked my exam with A Star Equivalency and was impressed by how straightforward the process was. Even without taking the full course, I found the free videos and documents very clear and easy to follow. These resources helped me understand what to expect and gave me confidence before the exam.

What the company is doing well is making the essential information accessible and simple, even for those who only book the exam. It felt supportive and professional, and I appreciated the clarity of the guidance provided.

23 March 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your thoughtful feedback Rodica. We’re really pleased to hear that the booking process felt straightforward and that the free resources helped build your confidence ahead of the exam.

It’s great to know that even without the full course, you found the guidance clear and supportive. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

My experience with Astar Equivalency

I have had a very good, engaging, and interactive experience with Jacob, a support team member, who had all the time and patience to get me registered with more than four attempts to find the right support payment plan for me. He has been such an amazing person to deal with from the very beginning of my search for a test provider. I would recommend anyone to AStar for their test.

1 May 2026
Unprompted review
A Star Equivalency logo

Reply from A Star Equivalency

Thank you for sharing your experience. We’re really pleased to hear that Jacob was able to support you so thoroughly and patiently while helping you find the right option. It’s great to know you felt supported from the very start of your journey.

We really appreciate your recommendation and wish you all the best moving forward.

Rated 4 out of 5 stars

The process was clear & pragmatic

The process was clear & pragmatic. I enjoyed the dashboard that displayed realtime information on how I was progressing & where I needed to focus.

I also appreciated the coaching call as I was able to ask questions about the actual exam process.

I dont think I couldve passed without it.

16 April 2026
Unprompted review
A Star Equivalency logo

Reply from A Star Equivalency

Thank you for your thoughtful feedback Marissa. We’re really pleased to hear that you found the process clear and that the dashboard helped you track your progress and focus your revision.

It’s great to know the coaching call gave you the clarity you needed around the exam, and we’re glad it made such a difference to your outcome.

Wishing you all the best moving forward.

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