Aspect Reviews 20,219

Efficient, informative, professional. Did the job so well.

The engineer was quick to diagnose the problem. He communicated clearly without jargon. He worked hard to resolve the problem and acted in a thoroughly professional manner and was kind and courteous. I would highly recommend Aspect and use them again.

SCAM Do not use!!! I called for a minor job pairing our velux remote. i was advised to make a video for a quote. Then followed up and was told they needed to see the job to quote which costs £60. The lady said the job would likely be about 2 hours and the £60 would be deducted if I went ahead. The engineer came, who said he was new and had no idea how the company or Velux windows worked. Then I received a quote for £666 to essentially pair the remote!! I will of course not go ahead and as a result lose £60 for someone who had zero idea to come around. Terrible scam to take your deposit, terrible service. Zero solution Please do not use!

Fantastic service - Sam and Nick were the dream team. They investigated and clearly explained what was needed to be done. They were so good and can not recommend them highly enough.

Huge thanks to Aaron Gale from Aspect leak detection division for efficient, courteous and thorough work. Where our water company's customer service was so appalling it was a pleasure to have someone who just wants to solve the problem with the least amount of fuss. Thank you Aspect, and especially Aaron.

Laszlo was very professional and did the job with care and precision.Highly recommend the engineer and the company.

The sales person said that my job was possible and aspect could fix the issue as they had the necessary equipment.
When the plumber arrived he said that it was not possible and didn’t have the equipment needed.
I still got charged the fee and I am no further forward to resolving the issue.

Terrible! Terrible! Terrible company!! The staff on the phone were very rude. They promise and cannot meet expectation. They stated they will come between 2-6 and then called at 5:30pm if they can come at 7:30. They initially told me that they will charge £118 plus VAT per hour which I agreed to, then called at 5:30pm the engineer wasn’t aware of the service, what job wanted to be done and then said that they will have to charge me more which wasn’t stated in the beginning. Highly disappointed with their service, I wish I could rate the system 0.5 stars

The job was done quickly and accurately when it was meant to be, and the tradesman was very helpful and friendly.
My only criticisms woulk dbe the cost - this job seemed rather expensive for what it was, and the unnecessary attempted upselling after the job was completed.

I had a couple of jobs done by Aspect during this month (April 2026) and I was very happy with the work done.

I am also happy with the role played by the Operations Assistant - Michael - who kindly listened and acted upon a problem I raised with him. I was very satisfied with how he kept in contact with me by phone and email to resolve my issue.

Excellent and professional service. A tad on the pricey side but the work was reassuringly well completed

Great communication, all issues resolved. Big thank you to Robert

Very professional outfit. Lee was very knowledgeable and quickly identified multiple leaks and offered the most cost effective repair.

Quick response to my drainage issue. Gary arrived promptly and did an excellent job. Fair pricing and easy to book.

Plumber Karol was really helpful and resolved all issues!

Clear about how to deal with the issue, and sorted it out with minimum fuss and disruption.

Manan Anwari came to find a leak and repair it, he was extremely professional and friendly. He found the leak very quickly and fixed it efficiently. We are very happy with the service that we received from him.

Easy online booking. Appointment arranged quickly at convenient time. The engineer did a very professional job in locating and fixing a leak and explained the process as he proceeded. Costs were transparent.