Josh Millard was very good at the way he carried out the work, very professional and helpful. He did not rush the search for a leak but took time to be thorough in finding the location of a small leak... See more
Company replied
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Review summary
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Reviews shaping this summary
From start to finish Ryan Dower has been amazing and has kept me thoroughly informed at each stage of the leak search and then the repair . Everything has been tested and the hole created filled in .... See more
Company replied
The whole process was seemless from booking a plumber to being kept informed on the expected arrival time which was at the start of the time window given, once here Harry was brilliant, he worked qui... See more
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Booking online was easy and followed up by calls to confirm everything. Our engineer was Zach - who was prompt, efficient and very personable - keeping us informed as he worked and leaving us confide... See more
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Company details
About Aspect
Written by the company
No1
in the South East
for all your
maintenance needs.
Book Now
Covering more trades than anyone else, Aspect is London and the South East's most helpful team of multi-trade property maintenance experts. We have tradespeople available 24/7, 365 days a year.
Whether you need a tradesperson to start fixing a problem straightaway or you'd like an estimator to visit and provide a quote for planned work, we are here to help!
All our tradespeople are vetted and accredited experts, and the Aspect Guarantee covers our workmanship for up to 12 months.
Air Con | Decorating | Drainage | Electrics | Plumbing | Leak Detection | Fire Safety | Carpentry | Roofing | Refurbishments | Handyman | Heating
Customer Service
At Aspect, we understand that sometimes things don't go as planned, and that can be frustrating. Our dedicated Customer Service team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Click the button to call us for assistance.
Contact info
E7, Barwell Business Park, Leatherhead Road, KT9 2NY, Chessington, United Kingdom
- 020 3411 6120
- enquiries@aspect.co.uk
- aspect.co.uk
4.0
Great
20K reviews
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Was quoted 10x the real value
Was quoted £1300 on top of a £200 initial visit. Went to a different company and was charged £120 for the whole job instead. And it took them less than an hour to do job, which was less time than the initial visit from the aspect guy, who did absolutely nothing.
Response to reply: that is beside the point. The point is a different company actually fixed the damage (instead of just disconnecting a circuit) and ran all tests for less than 10% of what you charged me. Your company (or at least this one guy) are completely predatory and abusive and take advantage of your customers. And he should never have taken the amount of time that he did to do just that, so clearly incompetent too.
9 April 2026
Unprompted review
Reply from Aspect
Thank you for your feedback. The engineer who attended had diagnosed the issue and partially restored electricity to the property. Due to the damages to the circuit he created a quotation for repairing this damage, testing all circuits and producing certification for safety purposes. After a review of the service provided there has been no fault found with his workmanship or the time he spent completing this job
Greatly appreciate the electrical…
Greatly appreciate the electrical engineer Lewis who came to my property, friendly, helpful, on time, cleared up and went above and beyond, could not fault him. Company themselves need to improve, do not appreciate a phone call 8pm on a Friday evening asking if I wanted a job done when I had already paid for the deposit and after they read the notes then acknowledge that.
28 April 2026
Reply from Aspect
We're happy to hear that you had a positive experience with our engineer. We appreciate your feedback regarding the call and acknowledge the need to improve our communication. We'll review our procedures to prevent similar situations. Thank you.
Suboptimal service, lack of solution / follow up
Engineer came to fix toilet, after 3 hours he said he couldn't fix it and that will follow replacement of the tanker. No follow up, I have to chase and call Aspect for un update and a solution. Not sort of service I was expecting.
17 April 2026
Very helpful and capable service
29 April 2026
Reply from Aspect
We appreciate you taking the time to share your positive experience with our helpful and capable service. Thank you for your feedback.
Used for drains
Used for drains, the guy who came, came back the next day. All I could see was 1 pipe cut, when I asked what he had done the day before he couldn’t explain.
There very expensive also
29 April 2026
Reply from Aspect
We appreciate your feedback and regret that you had this experience. We'll review this service and pricing issue to ensure better service in the future. Your account manager will be in contact today to address your concerns.
Kai was very helpful in diagnosing the…
Kai was very helpful in diagnosing the issue and accommodating , we would recommend Kai
22 April 2026
Reply from Aspect
We're happy to hear that the diagnosis and accommodation were helpful. We appreciate your recommendation and are grateful for the feedback.
Reply from Aspect
We appreciate you sharing your experience with us, and we are so happy to hear that you found our service to be prompt and polite.
engineer Frankie great guy
engineer Frankie great guy , always communicative and positive
much appreciated , an asset to the company
24 April 2026
Reply from Aspect
We appreciate you sharing your positive experience! We're happy to hear that the engineer was communicative and positive. It's great to know that they are appreciated.
on time explained well done quick
23 April 2026
Reply from Aspect
We're glad our service was on time, well-explained, and quick. Thank you for your positive feedback; we appreciate it very much!
Reply from Aspect
We're glad you found our service helpful and efficient. Thank you for your positive feedback, we appreciate it!
We had issues with underfloor heating…
We had issues with underfloor heating leak and boiler losing pressure. Joe attended the job. Amazing knowledgable professional. Found issues very fast, went extra mile, provided report and explained everything in detail. Highly recommend.
14 April 2026
Reply from Aspect
We're happy to hear that the engineer quickly identified the underfloor heating leak and boiler pressure issue. We appreciate your kind words and are glad the detailed report and explanation were helpful. Thanks for the recommendation!
Excellent service from start to finish
Excellent service from start to finish. Prompt response to enquiry, excellent analysis and communication of problem, early resolution and very courteous operative.
16 April 2026
Reply from Aspect
We appreciate you taking the time to leave us a review. We're happy to hear that you received excellent service, from the prompt response to the courteous operative.
Charges
You did not say of any charges and attended the site. You are not able to do the work and now you want to charge me for attendance fee. Not appropriate as you stated not call out charges will be incurred.
22 April 2026
Reply from Aspect
We regret that there was a misunderstanding regarding the call-out charge. We will look into why this was not communicated clearly and improve our service. Thanks for your feedback.
Terrible service
Terrible service - plumber overcharged hugely (apparently was at our property for over 4 hours!) and we then emailed this company to ask for an invoice and they never came back to us until nearly 6 months later stating we owed them £200!
21 August 2025
Unprompted review
Reply from Aspect
We regret to hear about the issues you experienced with the service and the delayed invoice. We appreciate your feedback and will review this to improve our service and communication. Please can you provide the additional requested information so this matter can be investigated.
I had an electrical emergency and Aspect was…
I had an emergency and Aspect was contacted. An electrician was sent after a short while. After investigating the fault, the engineer made me aware that the problem was a bad one. He was honest with me that he wouldn't touch the job unless rewiring was done first in the garage and a new switchboard fixed, then he'd continue to rectify the problem. Aspect gave me a quote which i agreed to and requested for the same engineer who discovered the fault. Aspect managed to send me the engineer i requested for. I didn't have to wait too long the electrician. He came and did a fantastic job. I don't hesitate to recommend Aspect to anyone who needs their support. Aspect is one of the best and their quote too was reasonable.
23 April 2026
Reply from Aspect
We're happy to hear that we could assist you during your emergency. We appreciate your positive feedback regarding the electrician's honesty and the quality of their work. It's great to know we could send the same engineer you requested and that you were pleased with the quote. We value your recommendation!
Poor report complained to manager still…
Poor report complained to manager still awaiting a reply from contract manager and invoices are on dispute pending a reply.
23 April 2026
Reply from Aspect
We regret the issues with the report and the delay in addressing your concerns and disputed invoices. We'll look into this immediately. Your account manager will be in contact to resolve today.
Good experience but more clarity needed about charges
From the initial phone call to the resolution of our problem by Calum, it's been a good experience. So grateful to Calum investigating the problem and resolving the problem. One issue was my receiving a phone call the next morning to be advised that the call out charge was not included in the costs I paid the day before! It would have been nice to have been advised that the call out charge was not included in the invoice I paid.
28 April 2026
Reply from Aspect
We're glad the issue was resolved and appreciate your positive feedback regarding the service. We'll review our communication process to ensure clarity about all charges. Thank you for bringing this to our attention.
Klaudi is a great guy
Klaudi is a great guy, very professional. Would really recommend him for any work you need done. 😊
24 April 2026
Reply from Aspect
We appreciate you taking the time to leave us such a great review! We're so happy to hear that you had a positive experience.
Very professional service.
Very professional service.
Chap that came out was very thorough and effecient
28 April 2026
Reply from Aspect
We appreciate you sharing your experience! We're happy to hear that you received very professional, thorough, and efficient service.
Muzzy came out to unblocked our drains…
Muzzy came out to unblocked our drains clean it out throughly for us very professional and well presented
Defo will recommend them to others
28 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that the drain unblocking was completed thoroughly and professionally. We appreciate your recommendation to others!
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