I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ask-Crew
Hello Christine,
Thank you for your feedback! We are glad to hear that your question was solved quickly and that the solution was clear and helpful. It’s great to know you had a positive experience. We truly appreciate you taking the time to share your thoughts.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
I needed to boost the WiFi in my Business using tp-link
I needed to boost the WiFi in my business premises and used tp-link products, as I am happy with their quality. The sorting out of the interface with the ISP was a long road but with Ask-crew support I got there in the end and did not have to pay a technician to come round. Thanks,
9 March 2026
Unprompted review
Reply from Ask-Crew
Hello, Jack!
Thank you for sharing your experience. We’re glad the guidance helped you complete the setup and get everything working with your network. It’s great to know you were able to resolve the issue without needing a technician.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello, Christina!
We appreciate your kind words. It’s great to know the assistance met your expectations. We’re here whenever you need further support.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was working with Nick B. He was wonderful
I was working with Nick B. who was a delight. He was patient and answered every problem I was having. He told me how to accomplish the tasks I and walked me through it. I am 87 years old and he went above and beyond helping me. I am sure it would have taken most people half the time it took me to do it. He stayed on the line until we finished it. I can not praise him enough.
7 March 2026
Unprompted review
Reply from Ask-Crew
Hello Lorri,
Thank you for your feedback! We are very glad to hear you had such a positive experience and that the guidance you received was patient and helpful. It means a lot that you felt supported throughout the process. We truly appreciate your kind words and are happy everything was completed successfully.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
He was able to help me with needed to connect to my sleep number bed
He was able to help me with needed to change my password with no special characters
5 March 2026
Unprompted review
Reply from Ask-Crew
Hello Kathleen,
Thank you for your feedback! We are glad to hear that you received helpful assistance and that your issue was resolved smoothly. Providing clear and supportive help is very important to us. We truly appreciate your kind words and your trust in our service.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Great customer service provided by Mary…
Great customer service provided by Mary she is very knowledgeable
4 March 2026
Unprompted review
Reply from Ask-Crew
Hello JOSEPH,
Thank you for your wonderful feedback! We are so pleased to hear that Mary provided great customer service and demonstrated deep knowledge in assisting you.
We truly appreciate you taking the time to acknowledge her support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I am not very computer literate and the…
I am not very computer literate and the help given was very much appreciated. It took me quite a long time to find things but the help was excellent.
3 March 2026
Unprompted review
Reply from Ask-Crew
Hello, Robert!
We appreciate your kind feedback. It’s great to know the assistance provided was helpful and patient. We’re always here to guide you step by step whenever you need support.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
No mention of a £23.95 subscription…
No mention of a £23.95 subscription bill. Cancelled. Will be asking for a refund. How is this allowed????
2 March 2026
Unprompted review
Reply from Ask-Crew
Hello Jon,
Thank you for taking the time to leave your feedback. We take concerns about billing seriously and would like to look into your case.
Kindly share the email associated with your account and any additional details that may help us review the subscription timeline and related transaction.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +44 7700 170576
Henry was a great help
Henry was a great help. He knew exactly what was wrong with my phone and what to do.
1 March 2026
Unprompted review
Reply from Ask-Crew
Hello, Philip!
Thank you for your feedback. We’re glad the issue with your phone was identified quickly and handled effectively. Providing knowledgeable and practical support is always our goal.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
something that i worked on for 3 hrs AIWA
something that i worked on for 3 hrs. Daniel fixed in 15/20 mins,
THE BEST !!!!!!!!!!!!!!!!!
27 February 2026
Unprompted review
Reply from Ask-Crew
Hello Billy,
Thank you for your wonderful feedback! We are so pleased to hear that Daniel was able to resolve in just 15–20 minutes what had been taking you hours to work on.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Very helpful will definitely use again
Was assisted by Roxanne, very patient and solved my issue with Windows retaining previous windows versions, walked me through it step by step.
27 February 2026
Unprompted review
Reply from Ask-Crew
Hello Rob,
Thank you for sharing your positive experience! We are so pleased to hear that Roxanne was very patient and guided you step by step to resolve the issue with Windows retaining previous versions.
We truly appreciate you taking the time to acknowledge her support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Resolved issue 100%
Alex was patient & pleasant with me, he listened well and resolved my issues 100%. They are easy to get hold of and respond quickly if you need to ask for further information. Big plus point, you get the same agent to communicate with, which is fantastic as they know your history,
Thanks Alex
From - a happy customer
27 February 2026
Unprompted review
Reply from Ask-Crew
Hello Lisa,
Thank you for your feedback! We are delighted to hear that your issue was fully resolved and that you had such a positive experience. It means a lot to know our service was responsive, attentive, and easy to reach. We truly appreciate your kind words and your trust.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
RED FLAG THIS IS A SCAM AVOID THIS COMPANY
As other reviewers have said you think you are payng £1 then they immediately take £24 and you’re signed up to a £24 a month contract. I managed to cancel the contract but as I cancelled within 14 days they should have refunded initial £24. It’s just a money making exercise as they immediately refunded the £1 (not the £24) and got away with doing nothing because they refunded the £1. PayPal did nothing about their practices even those these are not in line with consumer protections.
9 February 2026
Unprompted review
Reply from Ask-Crew
Hello Katherine,
Thank you for sharing your feedback. We understand why this situation would be concerning and would like to review the details carefully.
Please provide the email address used during registration along with any relevant information, so we can examine your account activity and clarify the charges mentioned.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +44 7700 170576
got good responses
20 February 2026
Unprompted review
Reply from Ask-Crew
Hello, Alan!
Thank you for your feedback. We’re glad to know you received clear and helpful answers. Providing reliable guidance is always our priority.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I had a problem with my Samsung J3…
I had a problem with my Samsung J3 Galaxy text. Ann helped walk me thru a number of tests and suggested how to fix the problem , She didn't give up and the problem was resolved. Very professional.
19 February 2026
Unprompted review
Reply from Ask-Crew
Hello M. D.,
Thank you for your feedback! We are glad to hear that your issue was resolved and that you felt supported throughout the process. Providing thorough and professional assistance is very important to us. We truly appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was just wondering why my Facebook…
I was just wondering why my Facebook subscription was canceled and found ask crew. I signed up for, what I tought, was 1 BP, but sudenly it was 26 BP. I canceled immediately, but I never got my money back despite dozens of emails. Ask-crew never did anything for me. SCAM!
The answer I now got on this review does not say anything. I signed up, I canceled, but I never go my money back.
26 January 2026
Unprompted review
Reply from Ask-Crew
Hello SG,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +44 7700 170576
Two days timeframe. That's what my dollar bought me
Okay basically I think it was five stars even though in the twinkling of an eye my request to cancel was acted on, especially since I changed my mind in a twinkling of an eye as well I did not want to cancel. He acted immediately on cancel request, but I immediately changed my mind, and told him I did not want to cancel. So now I'm no longer a member, two days into trial period, and I have to resubscribe, and spend another dollar and and lose the trial period I paid for, to start with. I'm sorry I'm old confuse easily, I have PPmemory to boot. Oh well, we live in we learn and hopefully hopefully recall.
18 February 2026
Unprompted review
Reply from Ask-Crew
Hello, Sharon!
Thank you for sharing your experience. We understand that things can change quickly, and we appreciate your honest feedback. Our team always aims to act promptly on requests and keep communication clear throughout the process.
If you would like assistance with your current account status, please feel free to reach out to our support team so we can review the situation with you.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
My experience was he was very helpful…
My experience was he was very helpful and he helped me get to the resolution of my problem five stars great customer service great directions on how to do what I needed to do thank you
17 February 2026
Unprompted review
Reply from Ask-Crew
Hello, Cathereen!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and helped you reach a full resolution. Our team focuses on providing helpful support and practical directions every step of the way.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was able to cancel my reservation…
I was able to cancel my reservation with his help after trying for over a week.
17 February 2026
Unprompted review
Reply from Ask-Crew
Hello, Maureen!
We appreciate your feedback. It is great to know that the support you received helped resolve the issue after a challenging process. We are always here if you need further assistance.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Trouble entering pay pal password
Ask-Crew was a great help when I could not access my pay pal account my adviser Kate. M. guided me through various steps till I got my issue sorted out. Thank You.
17 February 2026
Unprompted review
Reply from Ask-Crew
Hello, William!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and that the issue was resolved step by step. Our team aims to provide patient and practical support in every situation.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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