I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
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Review summary
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What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and clear communication
The expert was patient and kind, even when I asked the same thing twice.
29 January 2026
Reply from Ask-Crew
Hello, Jeremy!
We appreciate you sharing your experience. It is great to hear that our team provided clear guidance and took the time to assist you properly. We are always here if you need further help.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Perfect advice for the home
They gave me practical guidance that saved time, money, and effort.
27 January 2026
Reply from Ask-Crew
Hello Sandra,
Thank you for your feedback! We’re happy to hear the guidance you received was practical and effective. Helping save time, money, and effort while offering clear and useful advice is exactly what we strive for, and your kind words mean a lot to us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Saved me on the first try
I reached out for the first time and got my issue solved within 10 minutes. Very pleased.
20 January 2026
Reply from Ask-Crew
Hello Ethan,
Thank you for your feedback! We’re happy to hear your issue was resolved on the first try and so quickly. Providing fast, effective assistance from the very first contact is important to us, and it’s great to know the experience left you very pleased.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Expert support was spot-on
The consultant understood the issue right away and gave clear, helpful instructions.
26 January 2026
Reply from Ask-Crew
Hello, Peter!
Thank you for your feedback. We are glad to hear that the issue was understood quickly and that the guidance was clear and helpful.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Their 'experts' are not as smart as they make them out to be.
Scam company. They offer solutions for £1 from their chosen expert, who in my case gave me instructions that broke my £60 Epson printer by sending the ink tank carriage at full pelt into the end stop, which caused the horizontal position flexi to pull out of its connector. Without horizontal position, it can't print anything. I was attempting to print out Court papers for a case I was bringing the next morning, so rushed to Argos to get a same series lower spec. printer for £40. I then see that the '£1' is described as a joining fee, with a *monthly* charge of £24 that Ask-Crew helped themselves to before the £1 charge for their alleged expert help. I raised a charge back with Paypal, who concluded that no rules had been broken. This is a breach of UK distance selling laws, which require all the pertinent details of a contract to be obviously visible. In this case, that the £24 is a monthly subscription is IMO both over-priced and also not prominantly displayed as a feature of the contract. Knowing this did not prevent Ask-Crew from still requesting their £1 even after costing me £125 in repairing the damage caused by their advice. This was the first and will be the last time I reach out to Ask-Crew for assistance with anything. Most of the one * ratings on Trustpilot concern people surprised to discover that Ask-Crew considers £24 / Month to somehow be worth their service.
2 April 2025
Unprompted review
Reply from Ask-Crew
Hello Mike,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +44 7700 170576
Honest, budget-friendly recommendations
I received real, effective recommendations without any upselling or pushy suggestions. The expert respected my budget and gave advice that worked. I got a great solution and didn’t feel pressured at all.
25 January 2026
Reply from Ask-Crew
Hello, Kevin!
We appreciate you sharing your experience. It is great to know that the guidance felt honest and pressure free while still delivering an effective solution.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Fixed it without a technician
I had a problem with my equipment and, instead of calling someone, I followed the advice and solved it myself. The steps were simple, even for someone like me who’s not very tech-savvy. Now I know I can handle things with just a little guidance.
24 January 2026
Reply from Ask-Crew
Hello Jason,
Thank you for your feedback! We’re glad the guidance helped you resolve the issue on your own. Keeping steps simple and easy to follow, even without technical experience, is very important to us, and it’s great to hear you now feel more confident handling things independently.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Boiler panic resolved quickly
I was in a panic because my water heater stopped working, but the consultation helped me solve it easily. The expert calmed me down, explained what to check first, and it turned out to be a simple fix. Now everything works again, and I didn’t have to call anyone.
22 January 2026
Reply from Ask-Crew
Hello Md Samem,
Thank you for sharing your positive experience! We are so glad our expert could calm your panic, guide you through the checks, and help you solve the water heater issue easily with a simple fix—all without needing to call anyone.
We truly appreciate you taking the time to acknowledge this empowering support. If you ever face another household concern, we’ll be happy to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello!
Thank you for your feedback. We are glad to hear that the issue was resolved successfully and that the support met your needs.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Kitchen issue solved quickly
I contacted them with a kitchen issue, and the expert helped fast, I’m very happy with the result.
21 January 2026
Reply from Ask-Crew
Hello Richard,
Thank you for sharing your positive experience! We are so glad our expert could assist you quickly with your kitchen issue and that you are very happy with the result.
We truly appreciate you taking the time to acknowledge their support. If you ever need assistance again, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Clear and helpful communication
The consultant immediately understood the core of the problem, explained everything clearly, and sent instructions.
8 January 2026
Reply from Ask-Crew
Hello Dean,
Thank you for your feedback! We’re glad the communication was clear and that the issue was quickly understood and explained. Providing straightforward guidance and helpful instructions is important to us, and it’s great to know this made the process smooth for you.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Impressed by the security setup help
They helped me set up my home security system, now I feel much safer.
5 January 2026
Reply from Ask-Crew
Hello Thomas,
Thank you for sharing your positive experience! We are so glad our guidance helped you set up your home security system, giving you greater peace of mind and safety.
We truly appreciate you taking the time to acknowledge their support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Complete scam
Complete scam. Redirected from a legitimate site for an issue. Agree to a dollar charge, and then they sign you up for a subscription. There is no agreement.
Call you bank and dispute the charge.
12 January 2026
Unprompted review
Reply from Ask-Crew
Hello GE Ford,
Thank you for sharing your feedback. We understand how frustrating this situation can be and we genuinely want to address your concerns. Please be assured that our system clearly outlines subscription details before any payments are made. However, it seems there may have been some misunderstanding in the process. We encourage you to contact our billing department directly at billing@ask-crew.com or +1 833 600 0218 so we can review your case and best assist you.
We are available to answer any questions you may have and to assist you in resolving the situation.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
Sandra made my experience great by…
Sandra made my experience great by patiently chatting me through the process of reconnecting me to the true level of funds in my Cash App account.
15 January 2026
Unprompted review
Reply from Ask-Crew
Hello Herbert,
Thank you for your wonderful feedback! We are so pleased to hear that Sandra patiently guided you through the process of reconnecting you to the accurate funds in your Cash App account, making your experience great.
We truly appreciate you taking the time to acknowledge her support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Very understanding from an ancient and…
Very understanding from an ancient and cufused techy
15 January 2026
Unprompted review
Reply from Ask-Crew
Hello!
We appreciate you sharing your experience. It is great to know that the explanations were understandable and helped make things less confusing.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Great for busy moms
I wrote late at night and received a response immediately, this is incredibly convenient for a mom on maternity leave.
14 January 2026
Reply from Ask-Crew
Hello Paul,
Thank you for sharing such a personal and positive experience! We are truly glad that our immediate late‑night response provided the convenience and support you needed as a mom on maternity leave.
We deeply appreciate you taking the time to acknowledge this. Whenever you need assistance again, we’ll be here with the same responsiveness and care.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Quick, clear, just what I needed
Everything was clear, fast, and without unnecessary explanations, exactly what I needed. The expert didn’t waste time and got straight to the point, which I really appreciated. It’s rare to find such focused service nowadays, and I’ll definitely come back when needed.
14 January 2026
Reply from Ask-Crew
Hello Hannah,
Thank you for such thoughtful and meaningful feedback. We are truly glad to hear that our clear, fast, and focused service—without unnecessary explanations—met your needs perfectly and that you appreciated the expert’s direct, efficient approach.
We deeply value your trust and look forward to assisting you again whenever you need support.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
A lot of time and effort was put into…
A lot of time and effort was put into resolving my problem and I really appreciate the help offered hy Daniel.
Issue now resolved
13 January 2026
Unprompted review
Reply from Ask-Crew
Hello, Pat!
Thank you for sharing your feedback. We are glad to hear that your issue was handled with care and brought to a clear resolution. Your appreciation means a lot to our team.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello, Mrs Ann Shepherd!
Thank you for your feedback. We’re glad to hear that the service met your expectations and delivered a positive experience.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was having huge problems connecting…
I was having huge problems connecting my phone line to the Sky hub that had to be relocated when new fibre connection was installed last month! I had no luck with help from Sky apart from advising getting a new DECT phone with two handsets. When that arrived I could not figure out how to connect to the hub as I thought I needed to connect to the telephone socket and the two are on different levels. Openreach wanted Sky to deal with it and vice versa so eventually went to ask Crew to see if they could help. Which they did and an issue that had taken days to solve was done in 15 minutes. They were really helpful and understood what the issues were.
11 January 2026
Unprompted review
Reply from Ask-Crew
Hello Celia,
Thank you for sharing such a detailed and positive story! We are truly glad that our team could quickly identify and resolve your phone‑line connection issue in 15 minutes after days of frustration, providing the understanding and helpful support you needed.
We deeply appreciate you taking the time to acknowledge this efficient and effective assistance. If you ever face another technical challenge, we’ll be glad to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
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