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Ascotts Group Limited Reviews 

887
•
TrustScore 5 out of 5

4.9

Motor Vehicle Dealer
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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service from start to finish. Customers frequently highlight the staff as friendly, professional, and incredibly helpful, often going above and beyond to ensure satisfaction. The quality of work is consistently described as competent and reliable, with many feeling confident that their needs are met to the highest standard. Reviewers appreciate the efficient service, quick repairs, and the welcoming atmosphere, often feeling like a valued member of the family. However, some people mentioned occasional delays, such as waiting for their vehicle to be brought back from the MOT centre, which extended their overall visit time.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, often describing it as professional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as brilliant, friendly, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers stating that everything is... See more

Location

People report positive experiences with the location, with some considering it the best taxi garage in London... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

887 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(887)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been a London licence cab driver…

I have been a London licence cab driver for over 25 years. And have been dealing with ascots, right from the day i've got my license.
They are incredibly efficient courteous.
And always willing to help
I always receive telephone.Call the day before to check the appointment
If I could get them more than five stars, I would

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Took my cab in for some warranty work unfortunately no courtesy cabs available but Mark in sales gave me lift home and dropped my cab off when all works were completed excellent service cannot wait to pick up my new cab next week

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Roadside repair

took my Cab into Ascott‘s for a roadside repair it wasn’t booked in They looked at my cab straight away & didn’t have the parts to repair it . no messing about they put me straight into a courtesy cab no time lost at work top service From Ascott once again .

I definitely made the right decision buying of off Ascotts .

22 April 2025
Unprompted review

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