ASB Bank Reviews 

Despite being a loyal customer they don’t want to help with giving loans for those already in debt and struggling with the inflation and gas prices going crazy high. All I asked was for a small car loan to get a very economical car to get to work but was denied. They believe I cannot afford it.

My second review on this branch. Worst service ever!! So rude

On Monday 14/08/2023, I visited Remuera Branch, they helped me register an account online, then book me an appointment at 12:00 PM today 16/08/2023 at Lunn Ave Branch. All good until I got to Lunn Ave Branch today, on time, and it was closed. They did not even inform me. I called the ASB hotline. The lady on the phone helped me book another appointment at 2:45 PM today with the branch in Onehunga.

I went to Onehunga Branch, here was what I provided to get my account verified:
Vietnamese passport;
Australia driver’s licence;
Tenancy agreement with my sister as the head tenant, and a flatmate agreement between me and my sister;

The lady declined to verify my ID, and I don’t know what else to do to get my ID verified because I can’t be on the tenancy agreement since it’s just a temporary address and I will be travelling soon around New Zealand.

Anyway, I hope that you could be more flexible, as there are so many backpackers like me who are on working holiday visas and not living in one place. For the time being, I’ll go with another bank.

I opened a bank account with ASB in 1991 and they won't let me access it today. Their teams (branch, contact centre and customer care) are always right and you - the customer - must be an idiot to leave your money with them.

Can't contact ASB, phones unanswered, branches closed half the week and when you do get thru they cant transfer you. So much profit and no service!
A week long experience because the staff member didn't do what they said they would.
Take your money to a bank that wants to deal with its customers and not make excuses.

Hi, I just want to say that I was served by an agent in Westfield Manukau City by this lovely lady Arfana Ali. Very attentive to not only me but also the other customers waiting in line. I just came a few days back from a small island in the Pacific and as you can imagine I was overwhelmed, different environment, cultures etc. I'm here on a work visa so I only had a very small time frame to get a bank account and IRD no. Been to all the other banks they said the same thing I had to book (mind you I'm new here in NZ I didn't know) thank God that he brought me to ASB that day and Arfana helped me got my bank account that very day. Thank you for all the staffs working that day you were all helpful.

This morning I called ASB for help regarding opening an Account for my daughter. She was extremely helpful, such a lovely lady she was...and very funny. She's a great example to all Customer Service Agents.
Thank you Tanya for your awesome service and for your help. Really appreciate you and your time.

Segia

Have been using ASB for ages. Didn’t have any problem until now. Customer service is terrible. I have ordered new credit card 4 times every time they send it to wrong address. I went in to correct this and also tried over the phone. Still having the same issue. Still don’t have my new credit card. Wat a shame. Will stop using this bank.

I was a recipient of a superb customer service from Lincoln of ASB Manukau branch. He is truly an asset for ASB. I commend him for doing such a great job for myself and other customers. Well done.

The worst customer service! I was waiting 45 minutes on the phone for an insurance quotation - the CX lady transferred me to another representative - waiting ANOTHER 50 minutes on the phone for the answer - and as soon as the new representative picked up the phone he disconnected!!! really? If you transfer me to someone else, why do I have to wait an hour?!!! I was waiting for a total of 2 hours and got nothing! Why do you have specified for insurance phone number if the answered person can't answer the questions?!! I am fed up and am going to another insurance provider! DO NOT RECOMEND ASB no anyone!

Purchased and spammed my email address begging for personal and private information.

I see ASB is backing the project to print and distribute 1.4 million copies of Sir Apirana Ngata’s booklet on the Treaty. This booklet is a sensible and balanced view of the Treaty by very reputable Kiwi. I congratulate ASB on their backing of this worthwhile project!

My company has used ASB as our business bank for 11 years. Our turnover as increased 10 fold since that time and is very successful. Personally, we sold our home to build another and went to ASB for a mortgage. This was turned down by ASB which was incredible to my wife and I. We applied for a mortgage through ANZ, who we had never had an association with. Not only did they approve this mortgage, they did so at a special lower interest rate. Our company turned over $1.2 million last year. Our income is paid on the 20th of each month. Many customers do not pay on the 20th. This leaves us with peaks and troughs in our cash flow. We have no bad debts, never have, and only have an ASB credit card with a tiny limit of $5k. We asked ASB for an overdraft to smooth these peaks and troughs out and also to increase the size of our business as we are in great demand. This was also refused. So now it begs the question, what use is this bank to us?

Worst customer service, they have multiple numbers but hold or waiting time is more then an hour. Good strategy they closed all the branch and work from home culture puts them down. Would urge people not to join this bank.

Sadly ASB Bank is no longer the customer focussed bank it used to be. It has systemic issues with procedures and manages to get documents incorrect, destroy loan documents and even delete information on signed forms.

Hi have been with this bank since child hood. Even my parents open the account for me. Now I had forgotten password. Had to call, to get it reset, was hard to here over the phone and, I waited for ages to have someone answer the phone.
She only question me on my security questions, I got a couple wrong, been so long, was told to go to the nearest branch the next day to reset a password and complete some documents. Omg why is it difficult to just get a password reset and for to be able to see what's online and pay my bills. After such a horrible experience, I've put in a complaint form, told them I'm moving my financials to another bank provider. There app is even difficult to use.

Don’t bank with them over 2 years from 2018they constantly stole money double charged me when I called them out on it they refused any transaction to show proof of missing money and became lil bit**ss sending people around with a trespass notice!!

Have been trying over a period of two days now (a total of almost two hours on hold, and over 50 dollars in phone bills already) to get through from an overseas number to raise my credit card limit in a fairly urgent situation. Still waiting...

I spoke to a ASB customer service last night. What a wonderfull person so helpful and made my day better than was having

My family went to apply for a loan on our trust account with ASb, (we have 2 house's in this and only owe $23,000.00 overall) this went on for 2 weeks and every time there was something to sort out we did, then we where told it was all good to go, then on the last day we were turned down on something that the bank knew from day one.
I would never recommend this bank to anyone. In fact I am telling people to go somewhere else. Totally unprofessional, If we where told this up front we would have gone to another bank but they strung us along for 2 weeks and because of this we could lose my son's house. I will be putting this out there to warn other people of their shoddy work practices. This is not the first time with their unprofessional behavior, I tried to talk to one of their mortgage brokers a couple of years ago, I ran 3 times I even went into their bank and guess what no one ever got back to me.