Absolutely avoid this company. I ordered two porta potties on a Tuesday for Thursday delivery. No porta potties. My credit card was charged twice as pending charges. They did resolve that. They promis... See more
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See what reviewers are saying
A five star review for ASAP! We were delighted with the 8 station restroom trailer ASAP provided for our wedding weekend in upstate New York. The restrooms were attractive, comfortable and garnered ma... See more
Company replied
We ordered porta potties for a weekend event. After getting an 11 hour delivery window we called back two days before the event to see if they could give a nearer estimate. Turns out they had cancelle... See more
Company replied
They charged my card multiple times and refused to refund my money!!! No response when I call, the phone just rings. One person I spojke with was honest(Marie), but they do not even really work fo... See more
Company details
- Waste Management Service
- Business to Business Service
- Home Help Service Agency
- Sewage Disposal Service
- Warehouse
Written by the company
ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
Contact info
Nationwide Provider, 21046, Columbia, United States
- (800) 477-0854
- customerservice@asapsiteservices.com
- asapsiteservices.com
2.3
Poor
3K reviews
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ASAP Site Services
We appreciate your rental review- Team ASAP
Toilet arrived on time and service has…
Toilet arrived on time and service has been great.
8 February 2023
Reply from ASAP Site Services
We appreciate your review about the rental and service
Excellent pricing and customer service…
Excellent pricing and customer service you guys were on top of it from start finish
30 November 2022
Reply from ASAP Site Services
We appreciate your rental review
New service and so far
New service and so far, everything is smooth. The company is very diligent in making sure the customer's needs are being met and they are satisfied.
3 February 2023
Reply from ASAP Site Services
We appreciate your review for the servcies started at your property.
Working through ASAP was a challenge
Working through ASAP was very challenging. So many steps and different points of contact lead to confusion. I much rather work directly through the service provider. I am also convinced I was overcharged, I still need to reconcile my Credit Card to verify.
26 January 2023
Reply from ASAP Site Services
We do apologize for any issue you experienced between the two trailer models and their respected pricing. It took us some time to get the photos of the specific units to you during the order change conversation. We are always here via text or call to assist you with any billing concerns or rental items. 904-751-2177
Sincerely,
Team ASAP
Never got the toilet
Never got the toilet, was counting on it and 1 day before was told there werenone available. Took a long time to get refund.
30 January 2023
Reply from ASAP Site Services
Abbey,
Our apologies when we went to load the truck for delivery it was found we had an over book issue. A full refund processed swiftly on 2/3 when the office first opened. I do apologize again for any inconvenience this caused.
Sincerely,
Jason T.
The Driver sealed the deal for me
The Driver sealed the deal for me. He was very plesant and Professional
26 January 2023
Reply from ASAP Site Services
Thank you for your review. We are recognizing the route driver as well for his contribution. Thanks for choosing -ASAP-
Took a lot of calls to get the new…
Took a lot of calls to get the new dumpster delivered … not a customer friendly process !!!
23 January 2023
Reply from ASAP Site Services
Charlie,
Our apologies for the pick up and delivery delay of the 6yd to the 8yd container for your commercial property via our third party. I see that the issue was reported on 1/26, and was swiftly handled by our ASAP team with having the delivery on your property in 24 hours. We have adjusted your rental start date to account for this as well.
Sincerely,
Team ASAP
100th Birthday Celebration
What made my experience positive was the on line reservation service along with a prompt email response to confirm. In a follow up with Customer Service you actually talk with a live professional representative with minimal wait time. My individual was up to date on my rental and called me by my name. Outstanding Service
28 January 2023
Reply from ASAP Site Services
We appreciate your rental review and hope you had a great birthday event!
Reply from ASAP Site Services
We appreciate the sharing of your rental experience with us
Failure to Deliver/Retrieve On Time
The sink arrived late, has had multiple requests to be picked up that have not happened and now it smells rancid as there was no attempt made to service. It still has not been picked up.
6 January 2023
Reply from ASAP Site Services
Gan Yeladim Preschool,
I do apologize for any inconvenience. We had the service driver routed for cleaning on Tuesday. It seem the drivers had some issue(s) with gaining access into the building to servcie and remove the unit. The removal call was made Monday in which it was routed for next day pick up on Tuesday. On Tuesday the driver had the issue with gaining access to the building, and it was re-routed for pick-up today on pick up ID #1516194. Our dispatch is monitoring the route to ensure the unit is removed from inside the school classroom.
*edit* 2/2/2023
I appreciate you time Holly in speaking with me. We have issued the refund we discussed and I sent that receipt to your e-mail for records.
Sincerely,
Jason T.
Team ASAP
They charged us an $400 some dollars…
They charged us an $400 some dollars for extra trips during a snowstorm. Said they made several attempts to call and let us know, but there were no VM or calls from them on the contact phone we provided.
I think it’s odd that they would make more than one attempt without actually talking to someone to see if the driveway had been cleared before sending another truck out! I will never use this service again! Complete rip-off!
3 January 2023
Reply from ASAP Site Services
We appreciate your rental review. It is standard practice to re-route the truck for the item's removal for the next day if it's blocked at the job site. The driver indicated that he did make a call to the site. When you request for the removal that is indication that the site is clear and ready for our equipment to hook up and haul off.
If the rental unit can't be retrieved, that will lead to empty trip charges as it did in this case. We did coordinate with you to get the site cleared and the unit removed later that week.
Sincerely,
Team ASAP
We needed them on a rush demo job
We needed them on a rush demo job. Same day it arrived. Great service and we highly recommend them.
Tom Johnston
Green City Demolition
513-205-3057
3 January 2023
Reply from ASAP Site Services
We appreciate the review of your recent rental with us. We look forward to the next one- Team ASAP
Remote localion and local providers…
Remote localion and local providers would not service. Efficient and courteous service. Easy to schedule and friendly staff.
5 January 2023
Reply from ASAP Site Services
We appreciate your rental review. We look forward to the next one!- Team ASAP
Great Service
They delivered when they said they would at an affordable cost. They also did a weekly clean out. Will use them again!
12 January 2023
Reply from ASAP Site Services
We appreciate your review. We hope to see you again for your next rental! Team ASAP
CUSTOMER SERVICE IS NOT READILY…
CUSTOMER SERVICE IS NOT READILY AVAILIBLE, RECIEPTS ARE NOT SENT AUTOMATICALLY.
I HAD TO CALL TWO WEEKS STRAIGHT TO EVEN GET A RECIEPT.
2 January 2023
Reply from ASAP Site Services
Aaron, I appreciate your open feedback and time with me on the phone. We are making improvements to our computer system so that items are handled in timely manor.
Sincerely,
Jason T.
#1512098
Russell is the man…
Russell did a great job on maintaining the equipment. His upbeat attitude is great to see. Keep up the hard work.
3 January 2023
Reply from ASAP Site Services
Thank you for recognizing Russell! We are recognizing him ad well at the branch. Thanks for choosing ASAP Site Services
Great communications
We received timely service in quotes and good communication. That is very important for businesses dealing with multiple events on a time schedule.
16 December 2022
Reply from ASAP Site Services
We appreciate your review of the order experience. We look forward to your next rental- Team ASAP
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