ASAP Site Services Reviews 2,967

TrustScore 2.5 out of 5

2.3

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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely avoid this company. I ordered two porta potties on a Tuesday for Thursday delivery. No porta potties. My credit card was charged twice as pending charges. They did resolve that. They promis... See more

Rated 5 out of 5 stars

A five star review for ASAP! We were delighted with the 8 station restroom trailer ASAP provided for our wedding weekend in upstate New York. The restrooms were attractive, comfortable and garnered ma... See more

Company replied

Rated 1 out of 5 stars

We ordered porta potties for a weekend event. After getting an 11 hour delivery window we called back two days before the event to see if they could give a nearer estimate. Turns out they had cancelle... See more

Company replied

Rated 1 out of 5 stars

They charged my card multiple times and refused to refund my money!!! No response when I call, the phone just rings. One person I spojke with was honest(Marie), but they do not even really work fo... See more

Company details

  1. Waste Management Service
  2. Business to Business Service
  3. Home Help Service Agency
  4. Sewage Disposal Service
  5. Warehouse

Written by the company

ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 7% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

These guys suck

These guys suck. I called two days ago and payed to “ reserve” a porta potty.
They call one day before my party and delivery day and say they are all gone but if I pay an extra 100.00 they have one available. Made a phone call to another company and was helped right away.

10 May 2023
Unprompted review
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Reply from ASAP Site Services

Warren,

Our apologies that we could not meet the needs of your rental. We offered to source this weekend's event rental via a third party who had additonal mileage due to the location. Per our conversation the rental was refunded in full.

Sincerely,
Team ASAP

Rated 5 out of 5 stars

I ordered online

I ordered online, everything went smooth. Dumpster was delivered exactly where I asked for it. It was delivered early. I have not filled and returned yet, but I don’t for-see any issues.

20 April 2023
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Reply from ASAP Site Services

We appreciate your dumpster rental review- we'll see you at pick-up

Rated 5 out of 5 stars

The tech who delivered the porto potty…

The tech who delivered the porto potty was able to put it where I asked. He was helpful and told me about if I needed to lock it up, and gave me a lock and key. Also I like that its serviced each week etc. Great fast service and great communication.

2 May 2023
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Reply from ASAP Site Services

Thanks for the review and recognizing the technician for going above and beyond!

Rated 3 out of 5 stars

Out of sync - Mass confusion

At first, I was happy to find this service to empty my RV black/gray water (30-60 gal) available. Also, the first person I spoke with was friendly, accessible, and placed my correct order with ease. However, there was mass confusion on service day: driver was confused despite notes, call operators were not in sync with driver, and service window was way too wide to predict when driver would arrive. Now, I am trying to get service again and no operators are getting orders through and mass confusion again: wrong order, no available days, out of sync communication. And I was charged before service rendered this time. Complete failure to provide simple, easy service—and I need monthly removals.

4 April 2023
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Reply from ASAP Site Services

Logan,
We appreciate your concern and review. I see the origional order was quoted for the RV pump out on Wednesday and then needed to change the servcie date to the following Monday. Unfortunately we can only provide the pumping service on Friday's due to the location.

Per the conversation yesterday we refunded your order in full. Refund #1563653.

Rated 5 out of 5 stars

Great Customer Service

Both staff I transacted with to rent portable toilets were very warm and kind. Their price is reasonable, I will come back for another rental in the future. Thank you.

13 April 2023
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Reply from ASAP Site Services

We appreciate your review and look forward to your next rental with us! -Team ASAP

Rated 4 out of 5 stars

Good rates

Good rates, timely service, and good customer service.

13 April 2023
ASAP Site Services logo

Reply from ASAP Site Services

Thanks Jim for your rental review and sharing your experience with customer service about your invoice.- Team ASAP

Rated 5 out of 5 stars

Better than 5 Star... I give a 10 Star Rating

Between the customer service representatives and the service reps that cleaned the porta potty weekly for a couple of months, this truly is a 5 or as I'd like to say, a 10 Star Rate business

26 March 2023
Unprompted review
ASAP Site Services logo

Reply from ASAP Site Services

We appreciate your review about your rental experience with us. We look forward to the next project! -Team ASAP

Rated 5 out of 5 stars

Thank You

There was an issue with my delivery. The company dealt with it promptly. The problem was solved and I was satisfied with how it was handled. Thanks!

4 April 2023
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Reply from ASAP Site Services

Rachel,

We appreciate the rental review regarding your recent experience wtih our customer service team in handeling the issue to your satisfaction.

-Team ASAP-

Rated 5 out of 5 stars

ASAP always helps out!

Great experience with the team. No real issues with ASAP but the local company that performed drop off and pickup had some issues sticking to schedule! ASAP was a big help throughout!

13 March 2023
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Reply from ASAP Site Services

We appreciate your rental review and comments

Rated 5 out of 5 stars

The customer service was informative

The customer service was informative, polite and a pleasure to speak with. The service was prompt even with short notice as is the case in my business sometimes. So I thank you very much for that. Keep up the great work. And professionalism and great service will always rule the day.

17 March 2023
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Reply from ASAP Site Services

We appreciate your recent rental review of the RO dumpster. We look forward to your next rental- Team ASAP

Rated 5 out of 5 stars

Service was as promised - great driver

Service was as promised, and your driver was the best! Will definitely recommend your services and use again when needed.

16 March 2023
ASAP Site Services logo

Reply from ASAP Site Services

We appreciate your recognition of the driver. We look forward to being your rental provider- Team ASAP

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. Scheduling with ease, delivery and pickup arrangements were efficient. Constant updates I found very helpful.

7 March 2023
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Reply from ASAP Site Services

We appreciate your rental review. Thanks for choosing ASAP Site Services

Rated 1 out of 5 stars

Not charging two times before the…

Not charging two times before the delivery of the temporary toilet and giving hard time ti return the second charge.
And after the delivery bot cleaning it for two weeks.

7 March 2023
ASAP Site Services logo

Reply from ASAP Site Services

Nunez,

I do apologize for where the bank order system charged the card twice. We refund that duplication in full once it was verified via the bank. We also are sending you the servcie record per the phone call you had with our agent yesterday.

** edit**
I show:
delivery 3/7
servcie #1 3/14
servcie #2- slated for today route

Respectfully,
Team ASAP

Rated 5 out of 5 stars

Nice people to speak with

Nice people to speak with. The Dumpster came and left on time. I would not hesitate to call ASAP again.

17 March 2023
ASAP Site Services logo

Reply from ASAP Site Services

We appreciate your business and review of the recent dumpster rental. Thanks for choosing ASAP Site Services LLC

Rated 1 out of 5 stars

Dumpster delivered a month late, no response

First, Dumpster delivered a month late. I Reached out on Monday to find out what day of the week it is scheduled to be emptied and we still have not heard any response on a simple question that should have been answered while I was on the phone with them.

13 March 2023
ASAP Site Services logo

Reply from ASAP Site Services

Morning,

For the commercial front load product and servcie contract of your rental location we used a 3rd party supplier. I don't show any call to our office here at ASAP, but we have reached out directly with you regarding yoru concerns. Please direct any rental problem directly to us 904-751-2177.

Your service route is every Tuesday.

Respectfully,
Jason T.
Team ASAP

Rated 1 out of 5 stars

The container I ordered wasn’t…

The container I ordered wasn’t delivered as promised. I had to reschedule the job. Do not use this company! Poor customer service throughout the process as well.

23 February 2023
ASAP Site Services logo

Reply from ASAP Site Services

David,

We do apologize for any fustration with your rental. We had an issue with the size and availability. It was fully refunded to you promptly.

Sincerely,
Team ASAP

Rated 5 out of 5 stars

Competitive prices

Competitive prices. Quick, professional service. Clean (as much as can be expected) Porta potties.

21 February 2023
ASAP Site Services logo

Reply from ASAP Site Services

We appreciate your rental review and sharing your experience

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