Bromleys Art Supplies Reviews 

207
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product range, noting that they can always easily find wonderful art materials and specialist items for all their creative projects. Shoppers also highlight the very reasonable prices, friendly support, and overall value, making it a reliable destination for creative supplies. Buyers consistently mention that online orders are dispatched very promptly and arrive safely thanks to the wonderfully secure and careful packaging provided. However, some customers also noted occasional delivery drawbacks, mentioning that outer boxes sometimes sustained minor damage during transit or delivery drivers left parcels on doorsteps.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and noting... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure handling of orders.... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive rates on a... See more

Order

Reviewers highlight positive aspects of order processes, describing them as exceptionally seamless, reliable,... See more

Service

Clients share positive opinions on service, frequently highlighting the rapid delivery and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... See more

Rated 5 out of 5 stars

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... See more

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... See more


Company details

  1. Art Supply Store

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

67 reviews in the last 12 months

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Rated 2 out of 5 stars

Slow and extortionate post.

I used to rate Bromley a 5/5.
I used them instead of Jackson’s because of their fast dispatch times and decent post charges.
They are prepared to subsidise UK mainland post if you spend over £25 but now, if you live in N. Ireland (it’s the UK!) they charge over £11 even when you spend over £100?
Their dispatch times have slowed too!

6 September 2025
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi John,

Thank you for taking the time to share your feedback. We completely understand your frustration and wanted to give a little more context.

Unfortunately, courier prices have increased significantly, and most now add a surcharge for certain areas of the UK, including Northern Ireland. We always try to keep delivery costs as fair as possible – anything we can send by Royal Mail is charged at the same rate as the rest of the UK. For smaller orders over £25, our letterbox service remains free, and Royal Mail parcels under 10kg and within 15" x 22" are also charged at our standard UK rates.

In this case, your order included an item, which is too large for Royal Mail and has to be sent with a courier, so the charges are unfortunately higher. If your order had smaller, the delivery charge would have been £4.50, as those sizes can still be sent with Royal Mail.

On dispatch times, we still send the vast majority of orders the same day or next working day. Very occasionally, during particularly busy periods such as just after a bank holiday, dispatch can take a little longer, but this is the exception rather than the rule. We sent your order out on the next day after you ordered in the evening.

We know this isn’t ideal, and we’ll continue to review delivery options to try and keep costs down wherever possible.

Best wishes,

Laureen

Rated 5 out of 5 stars

Amazing service

Amazing service! Emailed Bromley's re a delivery issue - non delivery from ParcelForce - and just 20 minutes later I had a phonecall from Bromley's sorting it out. I had tried to get help from ParcelForce for two days...
Such a relief to deal with a service minded company!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. They have everything for every type of artists. Delivery is always quick and everything is very well packed. I would never use any other company.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy to have found Bromley’s…

I am so happy to have found Bromley’s Art Supplies. All of my orders have been 100% correct, sent quickly and very well packaged. The prices are good and the customer service is spot on. I’m an on going happy customer.

24 July 2025
Unprompted review
Rated 3 out of 5 stars

Is anyone looking at CS emails?

When the company decides to respond to both emails concerning my last order, especially the damage to the items,maybe I'll give them a better review. This is not the kind of service experienced in the past.
UPDATE My original 1* review prompted an immediate response and to give credit where it's due the issue has been resolved. I still can't give a 5* as I've done in the past though in view of the experience with this particular order.

19 August 2025
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi Mr Rickards,

Thank you for taking the time to leave your feedback. I’m very sorry that you didn’t receive a reply to your emails—this isn’t the level of service we aim to provide. I’ve already sent you an email directly, but I’d like to reiterate my apologies here as well. When our customer service team are back in the office on Tuesday, I’ll be looking into what went wrong so we can make sure this doesn’t happen again.

Best regards,

Laureen Pattison

Rated 5 out of 5 stars

Pastel Perfect Purchase

Items received in Excellent condition, nice and quickly.
Catalogue would have been lovely to keep but it was crammed into the box with the pastels so was too screwed up to bother keeping after a quick skim through. The artist doesn't use the internet so the catalogue would have been great.

Updated
New Catalogue received, super quickly. Thank you so much Mother-in-law will be delighted
Would give 6 Stars if I could.

5 July 2025
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi Jon, thank you for the review and I am sorry the catalogue did not arrive in good condition. I will get another one sent out for you to pass on to your Mother In Law.
Best wishes,
Laureen

Rated 5 out of 5 stars

Providing Unbeatable Quality & Value

I have been buying from Bromleys since they were Ken Bromleys, for about 20 years now. Not only do they provide a goid selection of quality products at competitive prices, their customer service is unbeatable. I also love that it is a family-owned and run business. Plus the attention to detail with the little “This was packed by (name) - happy painting” card. Whether you’re a pro or a hobbyist, you’ll have a great experience buying from Bromleys!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently went to Bromileys Art Supplies shop to purchase Rosa Gallery watercolours and was pleased to be able to try them out first. I have bought from them online since then as their prices and products are great quality and value. Delivery was fast and well packaged. I'm very pleased and recommend them.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Faultless ordering

Spent a while trying to find a specific brush pen (colour/type). Bromleys had this listed on offer on their site. Ordered several of these using their online ordering system. Couldn't fault it. Easy to order, cheap postage and despatched and received in very quick order. I will definitely use them again.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great competitive pricing

Great competitive pricing. Items arrived quickly and packaged very well. Amazing customer service that will bring me back to order from here compared to other retailers. Very happy customer, thank you!

14 May 2025
Unprompted review

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