Artis Opus Reviews 792

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the brushes, noting their superior performance and durability for miniature painting. The delivery service is frequently highlighted as fast, efficient, and well-packaged, with many appreciating the secure arrival of their items. However, some people were dissatisfied with aspects of their order and pricing. Issues included unexpected customs fees, particularly for international shipments, and concerns about products being overpriced or not clearly advertised regarding their components. A few customers also experienced delayed or lost orders, and some felt the packaging was excessive for smaller items.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the excellent... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent products that arrive in... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast shipping times, quick dispatch,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise quick delivery, well-packaged... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers found products to be well-priced for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

These brushes made me a better minipainter. Or rather, they pick up my slack perfectly. The difference between these and synthetics is enormous, and these are even a touch above the other top tier kol... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service and products

Got the displays for my minis, they are fantastic, small issue with a cable missing and the light remote but it was solved right away when I emailed and out to me the next day. Liked them so much I got 2 sets.

23 July 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for your review, we're beyond pleased you received your cabinets and are liking them.

If you need any further assistance please don't hesitate to ask.

Kind regards,
Joe.

Rated 5 out of 5 stars

I ordered series M

I ordered series M, aside from a custom mishap in Italy everything went fine and the brushes are clearly extremely high quality, to the point that I feel like the brush is a bit too high quality for my level of skil 🤣

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review. It's great to hear that you're enjoying your brushes!

Kind regards,
Joe.

Rated 5 out of 5 stars

Fantastic brushes

Fantastic brushes, great service, can't complain

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

It's a conundrum I've invested in these…

It's a conundrum I've invested in these brushes but the fear of ruining them in a way is hampering my usage,don't get me wrong when I do there fantastic, as a newish model painter as I gain confidence they will become my go to brushes for everything,
In no way a negative review of the product just my ability to get the best out of them at the moment.

25 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for your review.

Absolutely don't be afraid of using these brushes, while we are fantastic for anything you might throw at them, they are also built with durability in mind.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast delivery, great products.

Fast delivery! I got a set of brushes for my boyfriend for his birthday and he hasn't stopped raving about them since he got them! He says they hold paint better than other brushes and are great for creating small lines. I would definitely recommend them.

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great selection of quality brushes

Great selection of quality brushes and painting products.
The orders as well as the deliveries went through really smoothly

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's amazing to hear you've had such a smooth experience shopping with us.

If you need anything else don't hesitate to let us know.

Kind regards,

Rated 5 out of 5 stars

Goose egg painting handle

I just bought the Goose painting handle and it has been by far my favorite painting handle I have ever used.

The weight and size fits perfectly in my hand and is extremely comfortable to work with.

I find most handles to be very small for my hands and to light and it's so nice having a product that I can actually feel the work I'm doing.

Thanks again for a great product and being so receptive with the community

21 October 2025
Unprompted review
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're enjoying using your new painting handle!

Thank you for leaving us your review too.

Kind regards,
Joe.

Rated 5 out of 5 stars

all good

great product, quick delivery. best brushes I've used so far!

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Betchen gretchen

Absolutely love the betchen gretchen paintbrush set. Perfect for the finest of details on minis. Beautiful brushes too. Also got the moss and rust wash effect and definitely recommend.

23 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much, we're so pleased to hear that you're enjoying your brush set and other bits!

Kind regards,
Joe.

Rated 5 out of 5 stars

Dirty Down Rust & Virdigris

The process to purchase was super easy and issue free. The product arrived as advertised and on time. The Dirty Down Rust is like magic in a bottle and gives amazing rust like effects! I haven't used the Virdigris yet, but if it's like the rust, then I'm sure it's amazing! I definitely recommend these products and Seller!

23 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're enjoying the products you have purchased from us.
Thank you as well, for taking the time to leave us this review.

Kind regards,
Joe.

Rated 3 out of 5 stars

Unannounced custom fees (25% extra charges)

I bought 2 boxes for a gift for a total cost of 211€.
I discovered when I was delivered that I had to pay 54€ of custom fees to get my order!!! About 25% of my purchase, without any warning/information during my order process.

26 August 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you had to pay customs fees.
Please note that it is stated in our shipping and returns section, on each product page, that customs fees may apply.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great customer service

Great customer service. They are very quick to answer questions and to send products.

26 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Amazing Experience!

It was great working with Artis Opus and the experience was easy and excellent!

19 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus makes great brushes

Artis Opus makes great brushes, and has always been communicative on orders. Love their stuff, and the customer service!

19 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus are an incredible company to…

Artis Opus are an incredible company to work with the, the care they put into customer communications is as good if not better than the quality of the physical products they produce.

11 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us this review, it's greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent brushes

Great product. Fast shipping. Excellent description.

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us this review. We're beyond happy to hear you're enjoying the products.

Kind regards,
Joe.

Rated 5 out of 5 stars

I love this brushes

17 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We're very happy to hear you're loving your brushes! Be sure to share what you're painting with them.

Kind regards,
Joe.

Rated 5 out of 5 stars

Super top

Super top, found very cool stuff

14 July 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us this review. We're beyond happy to hear you're enjoying the products.

Kind regards,
Joe.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look