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Artilect Reviews 55

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TrustScore 4.5 out of 5

4.5

Sportswear Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the products, particularly highlighting the comfort and functionality of items like merino shirts, base layers, and hiking gear. Many consumers appreciate the softness and durability of the materials, noting that the products perform exceptionally well for various activities, including multi-day hiking and mountain biking in cold temperatures. The sizing is generally considered accurate, though some suggest sizing down if between sizes. However, some customers also noted issues with the delivery service, specifically mentioning negative experiences with FedEx, which led to delayed or lost packages. A few people were dissatisfied with the return and exchange process, citing additional delivery charges and a lack of clarity. Additionally, some reviewers expressed a preference for less packaging, finding the individual cardboard wrapping for each item unnecessary.

What people talk about most

Product

Consumers find product to be positive, highlighting its excellent quality, durability, and comfort. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I was already a fan of merino shirts, but this merino tencel blend is even better: softer and it holds better form as well. Very happy with these shirts. Bought them for multi day hiking cause unlike... See more

Rated 5 out of 5 stars

Outstanding products, ships quickly. Size is fairly accurate. I'm 5'7" 125lbs, Mens Eldorado Merino Hoodie Small is a bit generous on me, Mens Boulder 125 Legging Small is spot on

Rated 5 out of 5 stars

Really impressed with both the products and service. Have jackets, trousers, and base layers- all really good quality. Was first interested in the sustainability in how they’re constructed but the fun... See more

Rated 5 out of 5 stars

I got my artilect performance shirt in Cody Wyoming.Needed it for hikes in the mountains, the shirt proved itself . Wanted to buy another one, looked in Jackson Wyoming but couldn’t all the outdoor... See more

Company details

  1. Sportswear Store

Written by the company

ARTILECT is driven by people with decades of experience at the highest levels of designing, developing and actually using performance apparel. We utilize field- proven technologies in fabrics and construction and work directly with the world’s most innovative suppliers to continue to push limits and set new standards for others to follow.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

55 reviews

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Rated 1 out of 5 stars

Stop using FedEx and start having happy customers

I don't have the product because you use FedEx. I have already sent you emails about my poor experience.

20 April 2025
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Reply from Artilect

Hi Jay,

Thank you for taking the time to leave a review - I have had a quick look through your correspondence with Brenda, in our Customer Services team, and I can only apologise for the issues you have had with your delivery and lack of transparency during tracking.

I have passed this feedback on to the wider team as it really helps us improve our service.

Thanks,
Laura

Rated 2 out of 5 stars

Returns to Rock Hill SC are an issue in March

Good: received items in 2 days over a weekend, customer service responsive to inquiries
Bad: Rock Hill, SC Artilect warehouse received FedEx return on 3/12 but no refund as of 3/30.

30 March 2025
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Reply from Artilect

Hi Jeff,

Thank you for taking the time to leave a review - I am sorry to hear your refund is taking a little longer than expected to be processed.

I can see my Colleague Brenda is working on your request, we will look to get this resolved for you as swiftly as possible.

Thanks,
Laura

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