Article Reviews 

I'd say their products are better designed than functional, overall. In our case, we got a couch that looks lovely, but is just not particularly comfortable.

I also ordered a desk that wasn't delivered on time and the customer success experience trying to find it and get it delivered was so awful it's shocking that this is Article's specialty. They managed to place blame on either the customer (e.g. not actively finding the 3rd party shipper and scheduling a delivery) to the 3rd party delivery company (well it's out of our hands).

I ordered a cabinet from Article, and while the item itself looked fine, the experience was not. Once we fully removed the furniture from the box and began breaking the packaging down for disposal, we discovered the entire bottom of the box was covered in mold that looked like it had been there for awhile. The outside looked normal, so this was only visible after unpacking.

Shipping a product in mold-contaminated packaging is unacceptable and raises major concerns about the company’s warehouse storage and quality control. Mold is a health risk, and no customer should receive an item stored in these conditions.

When I contacted customer service, they treated the issue as minor and offered only a return or a replacement. Neither solution made sense: a replacement would likely come from the same warehouse, and returning the item requires me to re-handle moldy packaging and spend additional time fixing a problem I didn’t cause. None of this addressed the actual issue of unsafe storage.

This experience was disappointing and time-consuming. Until the company takes mold contamination and warehouse conditions seriously, I cannot recommend purchasing from them.

Wish I could upload photos as I have photos documenting everything.

I bought the timber leather couch two years ago the cushions do not hold there shape especially the side pillows or armrest. One leg broke on the inside and I had to cut the felt to reinforce it. Not happy. This couch looks great at first but is not durable and the cushions do not hold there shape I have to fluff them like a bed pillow after one sit. 1 star would not recommend

I love the actual furniture but I HATE how long it takes to get ahold of someone, how long it takes to get your furniture, and there’s never ANY updates for the first like month. It’s been 3.5 week since our order and we still have 0 updates. For how much you pay you’d think they could figure out how to ship things a little faster or at the very least show updates. This will be the last thing we get because of that reason. Nobody wants to wait months for furniture.

Ordered Ecole Kitchen stools. It took a RIDICULOUS amout of time for them to arrive, almost two months. Then when we got them, we assembled one - it was a pain in the ass to assemble with no instructions and terrible tools. Four recessed nuts that you could only turn 1/8 of a turn at a time with a flimsy wrench. We built one and it was just not comfortable. So we returned the whole lot. The return process was a nightmare, took a few weeks to finally get them picked up. In the end they made us eat the forward shipping cost even though it shipped slower than the mayflower journey to America. I will never buy from Article again.

Attractive Frame, Disappointing Comfort
My overall experience with the purchase of three Alta Swivel Chairs was disappointing, starting with the delivery and culminating in the product itself. The bar stools were delivered and left directly on my lawn in the rain, on wet grass and dirt, instead of being placed on the walkway or driveway. On top of that initial frustration, I was ultimately disappointed with the product's critical lack of comfort, especially after seeing the recommendation from the NYTimes and great reviews on the Article website.
The oak wood frame and construction are good. The wood is attractive and solid, and all the pieces are screwed together with acceptably flush joints (some slight gaps), giving the stool a durable feel.
However, the seating is surprisingly uncomfortable. I'm genuinely surprised by the reviews claiming how comfortable it is. The cushion feels like sitting on a piece of semi-hard foam—it offers no comfort like a memory foam. Additionally, the low back provides no support because it’s positioned away from the back, unless you lean completely back. I also noticed the back fabric was slightly creased instead of being perfectly flush.
While the design looks good, the uncomfortable seating makes these stools unusable for me, and I will probably be returning them to look for a more comfortable option.

I ordered a bed frame, and the delivery company (Rayder) never completed the delivery as promised. Despite multiple follow-ups, the item was left on the first floor and not brought to my apartment. Customer service was unresponsive and unhelpful, promises to contact the delivery company went nowhere, and I received contradictory information. They claimed the drivers couldn’t go to the second floor, but I live on the fifth floor and my building has two elevators, so access is not an issue. This experience has been frustrating, time-consuming, and still unresolved.

I am completely surprised by all the negative reviews. I have ordered multiple items from Article, from barstools to beds. All have been of extremely high quality for the price. All of my wood items beds, coffee tables and side tables have been made of beautiful, high quality wood and solidly constructed. The delivery service has been great and they have gone above and beyond in their service.
The customer service has been prompt and yielded a satisfactory remedy to a slightly damaged bed frame.

Had a sectional delivered 2 months ago (received on July 10th, it’s now Sep 16th) and the cushion already bent in and looks old. I barely use the sofa and I am 110 lbs. there’s no reason there should be so much wear already. Poorly made product.
Reached out to their customer service and all they could do was send a video of how to fluff it. I told them it’s been 2 months and “fluffing it” will not be a long term solution. They essentially said too bad. Poor quality and terrible customer service. DO NOT RECOMMEND!

I love the look of the product, but can't review the quality because they can't get it to me. LOL. I have been waiting for two months for an office suite, and each time the delivery is scheduled, something happens, and it gets canceled. I finally canceled the order, and now I am being charged a fee for their lack of communication and organization. The product looks great on the site, but the customer service and logistics are a nightmare.

Two and a half years ago, I purchased the Ellow 28.5" Reclining Lounge Chair. In the beginning, its function was equal to its appearance. But about six months ago, the seat cushion began to sag, allowing the protruding lumbar-support of the seatback to dig into my lower spine. Then a couple of weeks ago, the reclining mechanism began to make a loud popping/snapping noise and the upholstery on the side of the seat began to snag on a piece of the broken mechanism, adding a ripping noise to the symphony (the faulty part is not visible, but pieces of shredded upholstery are dropped out). I have used this recliner very lightly, and I weigh only 175 pounds, but its quality and durability have proven to be severely lacking. Article customer service simply said that I was beyond the one-year warranty, and that I needed to hire a furniture repair company to fix it. But because of damage from its defects, I will also have to have the seat reupholstered, since the reclining mechanism shredded it. My mother had a cheap no-name recliner for more than 15 years and never had a problem; we donated it and it’s probably still in use. This article recliner cost four or five times more than her chair and lasted only a couple of years. I do not recommend Article, either for its sub-par overpriced products or its weak customer service. Article doesn’t stand behind its products.

Delivery drivers demanded to take photos of home interiors. When the customer refused, the driver became angry. I understand that they need proof of delivery, but a photo of the item at the door and outside the home should be sufficient. Contacted customer service, but they just repeated their need for proof of delivery and quickly ended the chat.

Article is not what it used to be. Their delivery service has been outsourced to various third-party companies. And it looks like their customer service has been too. Had good experiences with Article in the past, but our more recent experiences with Article's delivery and customer service has been consistently disappointing.

I posted an honest review on their website about issues with the Sven sectional. Instead of publishing it, they repeatedly emailed me asking for photos and videos. When I submitted the review, I was prompted to indicate whether I wanted to speak with customer service, and I selected “No," because I don't have time for the back and forth. They contacted me anyway several times.

The problem was on their end, yet I was expected to do all the extra work to prove it. That isn’t customer service. Because I didn’t leave a five-star rating, my review was never posted.

If you’re considering a purchase, be aware that not all reviews make it onto their website. They are only posting the 5 star ones and they’re selectively filtering what customers see.

I purchased a table that cost almost $1500 and only lasted two years. Upon receiving the order, I noticed that the colour of the table was incorrect and there were strange white marks on the legs. However, I didn’t make a big deal out of it. After two years of barely using the table (we usually eat at the island bar), the wood on the top started peeling off and causing splinters. Despite my concerns, the customer care team responded by saying, “They are comfortably agreeing to disagree,” and refused to provide any support.

If the rug had arrived in good condition, it would be fine. However, mine arrived looking like a factory second that had furniture stored on (randomly flattened areas of pile where it looked like couch legs has been on top), localized small stains, and many many areas of loose pile. I expect that to happen to a rug over time, but I've never had a rug with loose pile the instant it was unwrapped.

It's also been shedding like crazy. Far worse than three competitors rugs I received around the same time.

Support was unhelpful, offering a tiny refund relative to the flaws or return service that required me to pack and relocate the product to a exterior area that would be impossible in the city I live in as well as extremely difficult if not impossible given the size of the product.

Most annoying -- my review of this terrible experience is not visible for the product on their website. I suspect many more terrible experiences are being censored.

Do not purchase from this company. Buyers will be disappointed to discover they are not built to last and the company will not stand behind their product. I purchased a Capra outdoor sectional in 2021. I should have known better when the frame arrived damaged but we went with the offered discount and kept the items. We have removed the covers twice to wash. Our second time removing them we discovered the inner pillow inserts were disintegrating. I reached out to the company to see what I can do. Article does NOT sell replacement cushions, replacement covers, or offer any support. They told me I should go find an upholsterer or buy new cushions from another store. It’s been 4 years and we use their covers. Terrible. Everything is expensive these days and they have increased the price on this sectional, I can tell you right now it’s 100% not worth it. Invest in better quality!

We have been happy with most furniture bought there.
However, customer service and build quality a bad.
We had a poor build quality issue with an expensive bed we bought, when I asked if a part could be replaced or if any help could be provided I was flatly turned down because the order was more than 12 months old. They could have chosen to help at minimum cost to them (small plastic part requested), but chose not too.
Red flag in my book. A shame.

I recently had to cancel an order with Article after a deeply frustrating experience with their delivery partner, Ryder Last Mile. Despite multiple calls and a full week of waiting, my bedframe was never delivered - even after the driver showed up and then refused to complete the delivery for no valid reason.

That said, I want to be fair: Article’s customer service reps were consistently kind, responsive, and professional. I truly appreciated how they handled the refund once I chose to cancel.

My feedback is really for Article’s leadership: your furniture design and quality are beautiful, and I would genuinely consider shopping with you again — but only if you stop using Ryder. The delivery issues I faced seem systemic, and there are countless similar complaints online.

Great products need great fulfillment. I hope management hears this, because Article deserves better.

We bought a couch 2.5 years ago and it has now ripped along a seam. The upholstery has pilled and the foam has compressed. The frame also squeaks from as little as moving our head back-and-forth while sitting. We contacted customer support and they wouldn’t help or do anything because they only cover warranty for a year. Article is shockingly low quality and very overpriced for what it is… We have a few other pieces and we were also disappointed with them. We won’t be shopping at Article any more.

After leaving a negative review they emailed us back. After 11 emails, multiple photos, a video, 4 customer service reps, they decided that the hole in the couch, the squeaking of the frame, and the pilling are not manufacturing issues and therefore, since it is out of the warranty period they cannot help.

They said "We’ve reviewed the photo you shared showing hole in upholstery, and it appears that the opening you’re seeing is not a manufacturing defect, but rather an access point in the upholstery—typically used during production to position or adjust the frame or padding. These openings are not intended to be visible or accessible once the product is in use, and over time or under pressure, they can sometimes come apart." However, there is a giant zipper along the pillow for access and the hole is not on the frame as they said. Apparently it is not unexpected for a giant hole to appear in their furniture? When I pointed this out and asked to speak with a manager they just denied the claim, wouldn't include a manager in the conversation and said they couldn't help further.

Save yourself the money, headache and time. You may as well shop at Structube because they have the exact same couches for a $1000 less and are the same quality. This was our third (and last piece) from Article, and we have been disappointed with all three, but this really takes the cake. We are also shocked by the customer service which was really unhelpful and in my opinion dismissing. I have had clothing that has lasted longer than this couch. If you encounter a hole in your couch, which apparently is not unexpected and not a manufacturing issue, don’t expect any help from them if it is after a year. They communicated the following:

“Our policy is information we educate and uphold with all of our customers. We are comfortable agreeing to disagree - staying true to our decision in being unable to offer support beyond recommending a local furniture professional.”

Best online furniture shop in the UAE. The mirrors are so beautifulllllll I can’t get over mine! High end quality, great customer service and fast delivery