Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
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Connecting the world through shopping!
1/35 Lanark St, 3169, Clayton South, Australia
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Replied to 100% of negative reviews
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It was an overall great shopping experience. Items were legit and exactly as advertised on the website. I also like how they have directions on how to use the product on the website. The customer service was also top notch, made a mistake while ordering and they corrected it while packing my order.
did hear a lot of positive feedback on Korean products. Started using the products and could feel the difference on my skin. Also, my product delivery was a bit delayed and after inquiry, I received my product within 5 days.
Prompt service and a great product at a reasonable price! Thank you!
It's fast delivery and they wrap my order properly..Thank you.
After placing my order there was no update regarding my order and I have to follow up time and again for the products. The order was suppose to take less than a week to reach but it took more than two weeks. But the final product was just as I expected. Overall I appreciate the team for being friendly and helpful whenever I sent them mail and they kept me updated regarding my order. The overall price is affordable and cheap compare to others.

Reply from Arktastic
Excellent rapport and liason in helping me as a customer to deliver the purchase.Thank you i would recomend Arcastic to anyone.All the very best in your future bussiness.God Bless🙏🙏🙏
Brought a few products from Arktasric great deals,communication,trust them.support them.
I order from Arktastic for all my products - it's genuinely the best price and the team is so nice! 😄 The products are always super fresh 💖
Beside the order confirmation email you received, there will be no other correspondence after that.
The customer service number on the website is useless, they will ask you to send email to chase up the order yourself.
You would think that's their job not yours. My order took more than 3 weeks to arrive, I assume it probably would take longer if I don't follow it up myself. Disappointing service overall.

Reply from Arktastic
I placed an order from before, and had a request for it and I was not disappointed. I was well satisfied with the work they put into the packaging and there products. And I would just like to thank the support team, especially Gaurav for their amazing patience with my request.
I needed my parcel to deliver early and whole team helped me to get my parcel. Thank you so much guys. Happy to shop from you guys! Will shop again and again ❤️
Had an issue where it didn't come that fast bc they were waiting on a product to come to their warehouse, or so I've been told. The communication was pretty good though and once all my items that I ordered arrived at their warehouse, it was delivered quite fast, although I did have express shipping. The packaging was a bit unexpected bc while it did have some paper/cardboard mesh thingy that was wrapped around the products, it didn't come in a box if that makes any sense? Like it just came in the plastic Australian express postage packaging with paper protecting the products which I thought was a bit odd. But regardless, my products came in perfect condition and they replied and called me about my concerns within a day.
The service was good and the goods were delivered right on time. Thank you
The Arkastic team went above and beyond to help me out! I emailed them on a Sunday as I hasn’t got an order update and was a bit worried as I didn’t know much about this company but was instantly reassured when they replied within the hour. They then personally reached out to me to recommend a better product than the one I had purchased (free of charge!!) and had it delivered the next day that I had emailed them. The team were so sweet towards me & even gave me a gift. 100% recommend buying through this company! ❤️
At first I thought it as a fake website. But the delivery came so fast than I expected. So I am waiting to shop again from your site. Keep making customers happy😊
At first, i really thought its was just like last May i order some stone bracelet. It didn’t come until now so it’s hard to trust again but i tried your company and you didn’t failed me im so happy there is something in my mailbox. Definitely i will buy again.. thank you so much
Service is too good, products are true to picture and good finally expiry date of product Is like 2026 which good.
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