Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... See more
Company replied
I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... See more
Company replied
Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated... See more
Company replied
Company details
Information provided by various external sources
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Contact info
Dunmore Road, X91 HP9W, Waterford, Ireland
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4.8
Excellent
878 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered from Australia and the…
I ordered from Australia and the process was simple and easy
4 August 2023
Reply from Ardkeen Quality Food Store
Hi David,
Great to hear you are happy with your experience ordering with us. We are constantly working to ensure the order experience is seamless for customers.
Thank you for the 5 stars review! We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Helen,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and customer service.
Great to hear you are pleased with our fulfillment and delivery process. We are constantly working with our couriers to ensure our customers receive deliveries promptly.
Thank you for the 5 stars review! We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Mary,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service.
Great to hear you are pleased with our fulfillment and delivery process. We are constantly working with our couriers to ensure our customers receive deliveries promptly.
Thank you for the 5 stars review! We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very positive & pleasant experience
Sophie took my order for a gift hamper. She could not have been more pleasant & helpful. She was a pleasure to deal with. She followed up with a call to assure me she delivered my order personally! Great service.
26 July 2023
Reply from Ardkeen Quality Food Store
Hi Breda,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and customer service.
We are happy to you are pleased with your experience with us and the service we provide throughout the order process. Our team always ensures that we touch base with customers and that items are delivered securely.
Thank you again for the 5 stars review for the customer experience provided, we will pass this onto the team.
We look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
You got my friend's hamper to her very…
You got my friend's hamper to her very quickly and efficiently, even though she lives off the beaten track
24 July 2023
Reply from Ardkeen Quality Food Store
Hi Derbhile,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and customer service.
Delighted to hear your friend received her hamper in good time!
Thank you again for the 5 stars review!
We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Elizabeth,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are very happy to hear you are pleased with our range of artisan products at ardkeen.com and speed of delivery. Our teams maintain a high standard in all parts of the order process, we will happily share this feedback with them.
Thank you for the 5 stars review!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Well Done!
All 'went-to-plan'..... AND, the recipient loves the taste of the honey, all the way from Waterford !
4 July 2023
Reply from Ardkeen Quality Food Store
Hi J,
Thank you for your custom and taking the time to leave us a review!
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. Delighted to hear you are pleased with the delivery of our service. We can definitely agree with you on the taste of our delicious honey supplied to us by our local producers!
Thank you for the 5 stars & we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
It's not just the products...
It's not just the products Ardkeen offers, it's the customer service. It's exceptional!
2 July 2023
Reply from Ardkeen Quality Food Store
Hi Belle,
Thank you for your custom and taking the time to leave us a review!
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. We are delighted to hear you are pleased with our wide range of artisan products and delivery of excellent customer service. This feedback will certainly be passed onto the team.
Thank you for the 5 stars & we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Lovely produce
Lovely produce. Excellently packaged & all packing recyclable. Would highly recommend.
30 June 2023
Reply from Ardkeen Quality Food Store
Hi Mary,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are pleased with the packaging of your order and consideration to using sustainable materials. Our teams maintain a high standard in each part of our business, we will happily share this review with them.
Thank you for the 5 stars and recommendation!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Shelagh,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are please with our care and attention to delivery of your order. Our teams maintain a high standard in each part of our business, we will happily share this review with them.
Thank you for the 5 stars and recommendation!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Brilliant Service
Really efficient order process and delivery, no delay whatsoever and packaged brilliantly so no danger of damage
24 June 2023
Reply from Ardkeen Quality Food Store
Hi Nicholas,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. Great to hear you are happy with our order process and delivery. I will pass this onto our fulfillment team who will be delighted with the feedback!
Thank you for the 5 star recommendation, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great website
Great website, great communication, swift delivery and excellent presentation !
11 June 2023
Reply from Ardkeen Quality Food Store
Hi Pauline,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Great to hear you are happy with our service and delivery. Our team will be delighted with the feedback.
Thank you for the 5 star recommendation, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Nice selection of beers and snacks in…
Nice selection of beers and snacks in the box. Fast delivery
10 June 2023
Reply from Ardkeen Quality Food Store
Hi Áine,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are continuing to discover new exceptional products and producers which we are proud to showcase throughout our stores. Our teams work hard to refine our processes, feedback supporting time of your orders delivery and is a boost to their efforts.
Thank you for the 5-star review, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Thomas,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are please with our care and attention to fulfilling orders. We are delighted to get such positive feedback from our customers. Our teams maintain a high standard in each part of our business, we will happily share this review with them.
Thank you for the 5 stars and recommendation!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Roy,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted with the 5 stars for customer service, thank you!
We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Unbelievable service
Unbelievable service. Thank you. Flour arrived almost the following day. My husband will only eat the bread made from the Macroom stone ground
5 June 2023
Reply from Ardkeen Quality Food Store
Hi Carmel,
Thank you for your custom and taking the time to leave us a review!
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base. Delighted to hear you are pleased with our service and the delivery of your goods. We hope you and your husband enjoy the bread!
Thank you for the 5 stars and recommendation & we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
First Class Service
4 June 2023
Reply from Ardkeen Quality Food Store
Hi Aaron,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Our fulfillment team works hard to refine our processes, feedback supporting this is a boost to their efforts.
Thank you for the 5-star review, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I've ordered twice now no issue with…
I've ordered twice now, great communication about the order received and the delivery date. All came well packaged. Will be ordering again.
5 June 2023
Reply from Ardkeen Quality Food Store
Hi Gary,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are please with our customer service and the delivery of your goods. Our team ensure that we touch base with customers and work hard to ensure that all items are received in excellent condition.
Thank you for the 5 stars and recommendation!
We look forward to hearing from you again,
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My bottles arrived on time and very…
My bottles arrived on time and very securely packaged.
Product was exactly what I wanted.
3 June 2023
Reply from Ardkeen Quality Food Store
Hi Margaret,
Many thanks for your custom and taking the time to leave a review. We are delighted with the 5 stars review! All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
First class customer service as always…
First class customer service as always - Ardkeen never let you down. Highly recommend 5*
31 May 2023
Reply from Ardkeen Quality Food Store
Hi Gillian,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service and to bring the World’s Best selection of Irish Artisan food to our global customer base.
We will be sharing your 5-star review with our team and we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.