Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... See more
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Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... See more
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I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... See more
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Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated... See more
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Company details
Information provided by various external sources
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Contact info
Dunmore Road, X91 HP9W, Waterford, Ireland
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4.8
Excellent
878 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I purchased 3 bottles of gravy browning…
I purchased 3 bottles of gravy browning from ye. Had them delivered after a few days. So thank you
5 November 2023
Reply from Ardkeen Quality Food Store
Hi Christina,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base
The Goodall's Gravy Browning is highly popular with our customers and we delighted to hear you could stock up on yours. Delighted you received your order from us promptly also.
Thank you for the 5-star review and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My sister was delighted with her gift. She is a bit of a foodie and really appreciated her gift
My sister was delighted withn
4 November 2023
Reply from Ardkeen Quality Food Store
Hi Mary,
Thank you for taking the time to leave us a review.
All reviews help us to continue to bring the World’s Best selection of Irish artisan food to our global customer base.
Delighted to hear you have chosen ardkeen.com to help with gifting solutions for your sister. We look forward to providing you with even more excellent Irish produce over the coming year.
We are delighted with the 5 stars and recommendation, thank you.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Excellent customer service I emailed a…
Excellent customer service I emailed a query and received a very efficient reply. This helped me make my choice.
3 November 2023
Reply from Ardkeen Quality Food Store
Hi Pauline,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with recommendations for your order. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Zachary,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. We are always expanding our online selection and our team works hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Always great
31 October 2023
Reply from Ardkeen Quality Food Store
Hi Attracta,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
A little disappointed
Two of the six cartons were cracked on the bottom. Packaging could be better. Prompt delivery though.
Update : when brought to their attention I was very kindly refunded for the two cracked items.
31 October 2023
Reply from Ardkeen Quality Food Store
Hi Fidelma,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Happy to have promptly resolved the issue for you.
Thank you for the review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Quick service and very carefully packed…
Quick service and very carefully packed for home delivery, a credit to the Ardkeen team.
29 October 2023
Reply from Ardkeen Quality Food Store
Hi Maria,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Jackie,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and speedy service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My order arrived quickly and in good…
My order arrived quickly and in good condition but I got two big swedes instead of 2kg of white turnips which was a bit disappointing.
Customer service have refunded me the cost of the turnips which was most unexpected.
I will be ordering again nearer to Christmas😊
27 September 2023
Reply from Ardkeen Quality Food Store
Hi Christine,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback regarding your order. It is our policy to ensure our online orders are thoroughly delivered. I have investigated the issue and highlighted it with our fulfilment team to prevent this happening again. I am glad I could speak to you and you are pleased with the solution we have provided for you.
Thank you for again for the review, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Clotted cream which is originally white…
Clotted cream which is originally white thick cream came as solid yellow spread
25 September 2023
Reply from Ardkeen Quality Food Store
Hi Zyta,
Thank you for your feedback.
All feedback is greatly appreciated as helps to maintain and improve our service and our offering. Contacting our producer they noted that they do quality test every batch of clotted cream but due to the product continuing to thicken over a few days after production it can sometimes be hard to judge. This batch was released as the appearance and taste seemed fine on testing.
We hope that the explanation and subsequent resolution with your order will help instil a trust in our online store that where there is an issue you will be looked after.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com
Tel: 00353 51 874620
I was able to decide and correct my…
I was able to decide and correct my order in the shop
3 September 2023
Reply from Ardkeen Quality Food Store
Hi Pat,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and are happy you are pleased with your experience shopping on ardkeen.com.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I have not yet received my order.
2 September 2023
Reply from Ardkeen Quality Food Store
Hi Margaret,
Thank you for your feedback.
All feedback is greatly appreciated as it is with this that we can improve our service and our offering. I have contacted you by email this morning and hope to hear from you soon.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Mary,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. We will be sharing your 5-star review with our team and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Really rapid and trouble free delivery
Really rapid and trouble free delivery. Easy ordering. Thought international postage would be difficult with Brexit but totally wrong. Great - will enjoy the Macroom flour based soda bread. Thanks to all.
30 August 2023
Reply from Ardkeen Quality Food Store
Hi,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and glad you are able to enjoy our Macroom products from Ireland. Our teams work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Gaby,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
6 days after I placed my order I got an…
6 days after I placed my order I got an email to rate my experience - my oder has not even been dispatched yet!!!!!!!!!!
11 August 2023
Reply from Ardkeen Quality Food Store
Hi Arleen,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Apologies for the delay in dispatch as we were waiting on the product you ordered to be restocked. You order has been fulfilled and you should receive a dispatch email today.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great communication and proactive order…
Great communication and proactive order processing. Thank you very much for all your help. I will definitely be ordering from you again.
8 August 2023
Reply from Ardkeen Quality Food Store
Hi Gabriele,
Many thanks for your custom and taking the time to leave a review!
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
Delighted to hear you are please with our customer service and the fulfillment of your order. Our team ensures communication with customers and work hard to ensure that all items are received in a timely manner.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very pleased with Ardkeen
Ardkeen was the only shop I could find to deliver this product (Meridian Organic Black Strap Molasses) to the Netherlands. The product was swiftly deliverd, safely packed and the exipartion date are very well (2024 and 2025) so I do not have to rush to use it. Well done!
10 August 2023
Reply from Ardkeen Quality Food Store
Hi Landa,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our teams work hard to refine our processes, packaging and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great service thanks you very much!
7 August 2023
Reply from Ardkeen Quality Food Store
Hi Brian,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service and to bring the World’s Best selection of Irish Artisan food to our global customer base.
We will be sharing your 5-star review with our team and we hope to be hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Fantastic Service
Fantastic Service, delivered next day, well packaged.
Received notification to say that the package had been dispatched. Will definitely use again.
7 August 2023
Reply from Ardkeen Quality Food Store
Hi Michael,
Many thanks for your custom and taking the time to leave a review, all reviews help us to monitor our offering and service and to bring the World’s Best selection of Irish Artisan food to our global customer base.
We will be sharing your 5-star review with our team and we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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