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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessively high, describing it as a rip-off and not worth the cost for the limited credits received. Reviewers also frequently reported poor product quality, with videos appearing blurry, unnatural, or not matching expectations, and some found the platform ineffective. Additionally, many people experienced extremely slow or non-existent customer support, making it difficult to resolve issues or get assistance. However, some customers also noted positive aspects, praising the product's potential, ease of use, and ability to produce high-quality, realistic videos with good lip-sync for certain use cases. A few other people also felt that customer service was excellent, responsive, and genuinely helpful, providing clear explanations and follow-ups.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the platform intuitive and easy... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Product

Customers had ambiguous experiences with the product, with some reviewers praising it as a "great product"... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers describing it as very... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising smooth, high-quality... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more


2.7

Poor

TrustScore 2.5 out of 5

155 reviews

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1-star

No history of asking for reviews

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2.7

All reviews

(155)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth it!

For an AI platform, I thought I will always be gonna communicate with an AI. I did, and it was great but when the topic became deeper, a human support actually jumped in and helped me all the way. Kudos!

Great product, too! Lots of potential

15 January 2026
Unprompted review
Rated 2 out of 5 stars

Videos produced look nothing like ads…

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky!

Reached out to support twice for guidance...no reply either time.

Ending our subscription unless they get their act together v quickly.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Complete Ripoff

Complete Ripoff. We onboarded them for ai ads. We got horrible renders that made no sense. Reached out to CS for a week, no reply. Commented on their facebook ads and they hid or deleted the comments (I know because I bookmarked them to go back and see if they replied, and shocker, my comments were magically gone each time). Not sure why they are scamming people, but now I have to dispute the charges.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

ArcAds Leading the Pack!

What an amazing platform and now with mutitude of different models to choose from (Including Sora 2 Pro - gamechanger) and various other templates also, ArcAds is defintely leading the pack. Not cheap - but you get what you pay for! Customer service is great too! 5* from me! Keep doing what you're doing ArcAds!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

$110/month for *@itt

$110/month for *@itt. Man this is robbery of highest level and the AI delivers BS 🤬. Got scammed by the Influencers posting on YouTube. What they claims doesn't even delivers. AI makes totally non sense.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Day light robbery, there is no test or trial available for a reason!

The sell for this website is completely misleading, they say it can be used to create ads like an actors wearing leggings. This must be the only thing it works for, you give it prompts and it pops out complete AI goup that makes no sense and doesn’t follow even very detailed instructions, the fact it costs £200 for this is even worse, as a creator it is by far the worst platform I have used to get content for ads, nothing is salvageable. Any creators looking for a good tool for ads? Stay absolutely clear of Arcads.

25 December 2025
Unprompted review
Rated 2 out of 5 stars

not worth it

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I joined the Arcads.ai affiliate…

I joined the Arcads.ai affiliate program and generated valid sign-ups in accordance with the stated terms. However, my commission has been overdue for a long time and has yet to be paid, despite numerous attempts to contact them through various support channels. The lack of clear responses, no specific timeline for processing, and failure to fulfill partner commitments have left me disappointed and distrustful. I recommend that publishers carefully consider before joining or recommending the Arcads.ai affiliate program.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressed

I’ve been highly impressed with ArcAds.ai. The AI-generated ads are performing at a similar level to real people for me, but at around 1/20th of the cost—and the ability to update, iterate, and relaunch creatives quickly is a massive advantage.

The platform is easy to use and makes producing UGC-style content fast and practical, especially when you’re testing hooks and angles.

Customer service has also been excellent: responsive, proactive, and genuinely helpful when I’ve needed support or advice.

Five stars from me.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Never attempt to do any business with these people

Hi all,

When it comes to fraud , this is the most fraudulent and dishonest company I have ever partnered with , they are the most cunning ,crafty set of individuals I have seen in my life ….

They almost made my life miserable by being their partner , they always want to sideline you from the business you have with them .

I registered as a promoter of this product , i made them sales , they made money ,when the time to pay my part of the money came ,the cat and rat chase began , it took several weeks of no responses,running from responding to email , playing corporate gimmicks ,

Until they were threatened .

They paid a little part of the money and forfeited the remaining balance by saying they found a violation of rules which turns out to be so untrue as one of them had initially verified and confirmed I didn’t circumvent any rules or terms after I provided all the requested information for vetting then.

The verifier first claimed they assumed I was circumventing the system without making any attempt to verify anything initially and held on to my money until they were threatened.

They just want to be greedy and use people as slaves without giving others the share of the business you give to them .

If by chance they respond to
You , they will be using different email addresses ,claiming innocence of any prior conversation trail…

r@ (their domain name) (Arcads ai ),n@ their domain name) amidst other
Email addresses ( see evidences attached

They are just the most terrible con men I have ever seen .

See evidences below in screenshot

27 October 2025
Unprompted review
Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Arcads.ai.

The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available, takes the time to explain things clearly, and follows up properly — which is rare and highly appreciated.

The app itself is very promising and clearly positioned on a strong and relevant niche. It already delivers real value, and you can feel that there is a clear vision behind the product.

The only constructive point — which is completely normal at this stage — is that the app still needs to evolve and mature. But this applies to almost all AI tools right now: we are clearly at the beginning of a new technological cycle.

Overall, a serious team, a solid product foundation, and a lot of potential.
Well done to the Arcads team — I’m confident this platform will keep improving.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

They help us to make our best ad

Feedback after 6 months of use:
The service is waaay better than HeyGen.
We can generate UGC with up to 1,500 characters unlike other platforms lets us create full UGC videos extremely fast, which has saved us a huge amount of time in our creative strategy.
It also allowed us to produce a large volume of UGC at a much lower cost, including one video that became our biggest winning ad since our launch. being able to add emotions to the actors is outstanding and feels incredibly realistic.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great tool for marketers

This is a great product. The talking actor videos sound much more natural than Creatify / are generally more convincing. The interface is super easy to use, and if for some reason the model gives you something weird, they will refund your credits which is huge. Definitely recommend to any media buyers!

25 November 2025
Unprompted review

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