Arcads Reviews 139

The support is hideous, can take hours to get back to you. We have tried multiple times to get somethign achieved but it constantly glitches and files evaporate. It takes 2 HOURS to redner a 20 second video. It's expensive on credits as you can't see exactly what you woudl have before you pay for the final version. The biggest gripe is support, they are so absurdly slow you can't operate a business with this kind of assistance. We are going to move to another solution.

I experienced some issues with credits not working properly at first, which was frustrating. However, the support team was extremely responsive and handled the situation very quickly by refunding the credits.

Their customer service is really efficient and proactive, which I truly appreciate. Overall, I’m satisfied with the platform and especially with how fast they respond and solve problems.
Great reactivity and support, that’s a big plus!

Very quick to respond, very professional

Exeptionaly good customer Service! :)

tried to use their "ad machine" like they show on tiktok + instagram
the ai is very shit, no lyp sync no realistic movment by the ai actors
+ does not work for hebrew ( small countrys )

I’m writing this on behalf of an advertising client, and overall our experience with Arcads.ai has been very positive.

We’ve created dozens of videos using many different features on the platform. When Arcads fits the use case, it produces high-quality, realistic videos with strong lip-sync and audio. It has saved us a significant amount of time and production cost compared to filming and editing with real actors.

One feature we especially value is the ability to connect via API to ElevenLabs for custom voices. Having that level of voice control makes a big difference in advertising and allows us to better match tone, branding, and audience expectations.

I also want to specifically shout out Nilo from the support team. Support has been consistently fast, responsive, and genuinely helpful. Whenever we’ve run into technical issues or limitations, Nilo and the team have taken the time to help troubleshoot and find workable solutions.

I know some reviewers feel the platform is expensive or that essential features are behind a paywall. That concern is understandable, but when you compare the cost to traditional video production with actors, crews, and editing, Arcads still provides strong value.

It may not be the perfect fit for every single use case, but as a scalable AI video platform with solid output, flexible voice options, and excellent support, Arcads.ai has been a reliable tool for our campaigns.

Nilo helped me out with a refund request! Super helpful and rare to get speedy help like this these days. Appreciate it and great service!

First time I've found an AI video platform that delivers real useable content fast. Still needs iteration but the best I've found so far by a long way.

For an AI platform, I thought I will always be gonna communicate with an AI. I did, and it was great but when the topic became deeper, a human support actually jumped in and helped me all the way. Kudos!

Great product, too! Lots of potential

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky!

Reached out to support twice for guidance...no reply either time.

Ending our subscription unless they get their act together v quickly.

Complete Ripoff. We onboarded them for ai ads. We got horrible renders that made no sense. Reached out to CS for a week, no reply. Commented on their facebook ads and they hid or deleted the comments (I know because I bookmarked them to go back and see if they replied, and shocker, my comments were magically gone each time). Not sure why they are scamming people, but now I have to dispute the charges.

What an amazing platform and now with mutitude of different models to choose from (Including Sora 2 Pro - gamechanger) and various other templates also, ArcAds is defintely leading the pack. Not cheap - but you get what you pay for! Customer service is great too! 5* from me! Keep doing what you're doing ArcAds!

$110/month for *@itt. Man this is robbery of highest level and the AI delivers BS 🤬. Got scammed by the Influencers posting on YouTube. What they claims doesn't even delivers. AI makes totally non sense.

The sell for this website is completely misleading, they say it can be used to create ads like an actors wearing leggings. This must be the only thing it works for, you give it prompts and it pops out complete AI goup that makes no sense and doesn’t follow even very detailed instructions, the fact it costs £200 for this is even worse, as a creator it is by far the worst platform I have used to get content for ads, nothing is salvageable. Any creators looking for a good tool for ads? Stay absolutely clear of Arcads.

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

The team is very helpful and serious.
The app is amazing and has great potential

Very good experience and client service, and the videos are such impressiv for AI content, I recommend 100% 💪

I joined the Arcads.ai affiliate program and generated valid sign-ups in accordance with the stated terms. However, my commission has been overdue for a long time and has yet to be paid, despite numerous attempts to contact them through various support channels. The lack of clear responses, no specific timeline for processing, and failure to fulfill partner commitments have left me disappointed and distrustful. I recommend that publishers carefully consider before joining or recommending the Arcads.ai affiliate program.