Arbury Reviews 

827
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond. The service provided is frequently described as efficient, seamless, and stress-free, making the overall user experience enjoyable and smooth. However, some customers also noted issues with customer service, citing unhelpful or rude interactions and ignored complaints. A few people reported problems with the product, including faulty cars, denied issues, missing parts, and even further damage after service. There were also mentions of poor communication and difficulty getting responses.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting a smooth, professional, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Product

Users describe ambiguous interactions with product, with some customers reporting excellent experiences,... See more

User experience

Customers consistently report positive experiences, describing the process as relaxed, pleasant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient, tailored and really enjoyable! Luke was so helpful, he has such a lovely manner, I wasn’t planning on purchasing but he found me the perfect car that I just couldn’t resist. The car h... See more

Company replied

Rated 5 out of 5 stars

As soon as we waked into Nissan, leamington spa, we felt we were in safe hands. Every question was answered and absolutely no pressure to purchase at all. Josh was friendly, helpful and nothing was... See more

Company replied

Rated 5 out of 5 stars

Neil (sales manager) at SEAT Solihull provides a fantastic service and found the exact car we were looking for when stock was very low as the new model update was due. He kept us fully informed of... See more

Company replied

Rated 5 out of 5 stars

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming. He wasn't available on the day we picked the car up but had already sorted... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(827)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neil was great

Neil was great. Very helpful in answering all my questions. He was knowledgeable and kind. Great experience. Thank you.

16 January 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review

Rated 5 out of 5 stars

Great service

Neil (sales manager) at SEAT Solihull provides a fantastic service and found the exact car we were looking for when stock was very low as the new model update was due.
He kept us fully informed of progress and explained everything in great detail.
We also got a good deal and delivery on the day we wanted.
The handover was quick and seamless.
It’s the 2nd car we have bought from Neil and both times has been a pleasure, not always something you can say buying a new car.

2 January 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review

Rated 5 out of 5 stars

Lovely Leaf!

Decided to buy a Nissan Leaf by the end of 2025, walked in Arbury Nissan Leamington Spa, even though we didn't book an appointment, Max is there for rescue and helped us through all the process rapidly and professionally, and now I'm really happy with the car!

6 January 2026
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review

Rated 5 out of 5 stars

Excellent garage

Excellent garage, very professional and good value for money. A reminder that if you have a Skoda problem GO TO A SKODA GARAGE, they have nothing to loose by being professional and truthful. Plus this garage was able to deal quickly and all the staff were so lovely. I highly recommend THIS garage for sales as well.

16 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Absolutely brilliant service - top notch

Absolutely brilliant service , very welcoming and I must say you have a gem of a staff member at your premise and to be present to us consumers.
Will definitely pass the message and be delighted to come back.

3 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with SEAT. I think the person who helped me was called Mariya. She was friendly, patient, and genuinely helpful throughout. She took the time to answer my questions and made sure everything was clear, which I really appreciated. The whole experience was smooth and stress-free thanks to her. Great customer service overall. They need to do something about the heating in the showroom especially when the weather is like this .

29 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Purchased a juke from Max who was…

Purchased a juke from Max who was friendly and efficient throughout the process. He was very informative and the dealership had a great selection of cars available to view and test drive. I wanted the car asap and they turned it around quickly (even though it was between Xmas and new year). Would highly recommend for helpful but not pushy sales experience

30 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Very helpful

Very helpful! The representative explained the car features really well and drew up a good pcp deal.

23 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 1 out of 5 stars

Terrible customer service

Arranged to buy a new vehicle and was told the sales manager would call me the next day to take a deposit. It never happened i emailed with no response, then this morning got another email to say we cannot go ahead now as the price has gone up £2,000 overnight 🙄 complete time wasters.

Update to the reply, what a total lie I was never told that anything was coming to an end I have all emails as proof for whoever needs to see them, as for a phone number this was provided with my contact through Auto trader. As for my trade in you also had all information you asked for and offered a very low amount of £150 of which you upped to £250 when i said it was worth more than that for scrap. After this experience I would advise anyone to avoid as I have been offered the car again by them at a higher price, sounds like Bait and switch, very poor service.

18 December 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments Adam, you did not disclose your phone number during your initial enquiry. We emailed you, detailing we needed further information on your part exchange and also advised that the manufacturer campaign was coming to an end within the same day. Unfortunately the campaign did expire prior to your reply, which means we are legally unable to offer the same vehicle price. The new campaign has been released today, the difference in price is £1,500, the vehicle is still available and a Sales Executive has been in touch.

Rated 1 out of 5 stars

Bought a Audi A4 car developed a fault…

Bought a Audi A4 car developed a fault with rear window and a steering fault, now Audi want £150 per hour to diagnose and need 2 hours. Arbury warranty does not cover this and hence the warranty is useless. Went here as reviews were good but i am really dissapointed and did not expect this from such a large dealership. Will not buy from here again unless we can get the issues resolved

25 November 2025
Unprompted review
Arbury logo

Reply from Arbury

Dear Faisal Khan, I sincerely apologise for the issues you've encountered with your Audi A4. Your experience is important to us, and our Sales Manager will reach out to you this afternoon to discuss how we can provide the support you need and work towards a reliable solution. Thank you for sharing your feedback, and we hope to regain your trust in our service.

Rated 5 out of 5 stars

Josh was amazing

Josh was amazing. Very good service . Picked up my new car today and very happy.

29 November 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Great service

Great service, great communication, nothing was to much trouble for the sales team. Very friendly and approachable. Would recommend to all.

22 November 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

Positive experience

We had a positive experience at Arbury Walsall with Louis as our sales assistant. He listened to our criteria and found us a deal that met our requirements. He was very friendly and made the experience pleasant. Would definitely return to him for future visits.

28 November 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

Rated 5 out of 5 stars

The Service is outstanding and the way…

The Service is outstanding and the way the whole process from start to finish was excellent. With the sales team going the extra mile to ensure the experience is seamless.
Very happy with my purchase of my New Peugeot 2008. 👍

28 November 2025
Unprompted review
Arbury logo

Reply from Arbury

Thank you for your comments and 5* review!

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