Arbury - Auto Select Reviews 8

I'm a customer or arbury and have been for over ten years now.

But unfortunately I'm very upset by the service department

I've been on hold over and over again and they never pick up, what makes me smile is that I can hear them pick the phone up then put it back down to end the call.

If that's how its going to be then I'll take my money somewhere else, I haven't got time for games.

Shame on you arbury Lichfield

Service department is courteous, efficient helpful and entirely professional. Would be 5 stars.
Sales Department was throughout a terrible experience. All effort was on trying to sell extras and bully me into taking finance, no explanations about the car. Not even allowed to drive it. Salesman and Arbury parted company before the delivery date. A complete shambles.
Ever since I have been pestered by phone and email, not with apology or effort to put anything right, just to try and sell me another car. I have explained endless times that septegenarians don't trade in cars with 16,000 on the clock and requested no further pestering. My courteous replies and subsequently less courteous replies are simply ignored.
Threats of resorting to trustpilot have similarly been ignored.

Sold me a pre owned car. Drove 4.5 hours to buy from them as their reviews seemed so good. Basically broke down within 5 months, took the car to my local peugeot- broken radiator, serverly damaged cam belt. The radiator was mentioned in the service report before we collect, macanic topped up coolent and didn't bother to find the source of the leak. Let us drive back (knowing how far we come) with a bad cam belt and broken radiator. Luckily my local peugeot dealer sorted the issues for us. This site unable to provide documents when requested even though it's peugeot policy for them to keep them on file. They didn't try to help resolve issues or apologise. AVOID

Have used Arbury Walsall sales / servicing and always been first class . Booked a service at Lichfield today which was a whole different experience . Booked a courtesy car which was cancelled . Had an appointment to wait for the car - 2 hours we were told . Checked my mobile number before we left to walk into Lichfield , on our return 1 and a half hours later the car was still outside where we had left it !! It was quickly taken in and we were told it was just being started and would be a further 2 hours !! We came home with the service not done after a total WASTE OF OUR TIME this morning. Appalling customer service surely we should have had a call so we could have collected the car earlier and not waited around ?? Definitely will not use again .

Fantastic experience! Professional and non jargon. Ash was attentive and put me at ease whist choosing and buying my car.
Would definitely use again.

Went to purchase a new car and was welcomed from start to finish by Iain Randall,helped us choose the right car and helped us with our questions and the process very smoothly. Would highly recommend the company

Best team there. They helped me and my wife to take the dream car

I would like to praise the way the staff handled my finance and how patient they were with my busy kids. The updates during the sale was great. Iain knows his way around dealing with a customer professionally and efficiently.