Arabella Cleo Reviews 135

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items are exactly as pictured and beautifully crafted. Many people appreciate the elegant packaging, making purchases feel special and perfect for gifting. The delivery service is frequently highlighted as prompt and efficient, with many consumers receiving their orders quickly. However, some customers also noted that shipping occasionally took longer than expected. A few other people also felt that the product quality wasn't always what they anticipated, citing issues like hollow earrings or necklaces breaking shortly after use. Additionally, some reviewers mentioned that the size of certain items, like pendants, appeared smaller in person than in the provided images.

What people talk about most

Product

Consumers express great satisfaction with the products. Many reviewers praise the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the impressive quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for that exact necklace and looking at numerous websites arabellacleo looked the best quality and had the best reviews so I decided to buy it. I haven’t worn it as yet but the quality l... See more

Rated 5 out of 5 stars

The two pieces we purchased were exactly as portrayed on the website and we feel were really good value for money. The order was processed very quickly however Australia post were very slow. Would r... See more

Rated 5 out of 5 stars

Although my necklace broke the next day after a wear the team was really helpful in replacing it immediately and I got a new necklace which I am wearing and it’s perfect. Thanks team

Rated 5 out of 5 stars

I ordered some silver drop earrings for my wedding, and absolutely LOVED them! Great quality and design, will defintiely be ordering more from Arabella Cleo in the future.

Rated 5 out of 5 stars

We were more than happy with purchases but had a minor problem with one item. Sarah immediately replaced it for us so problem solved in no time. Great Customer Service Sarah and Arabella Cleo.

Rated 5 out of 5 stars

The necklace exceeded exceeded my expectations! Was delivered on time, with updates & lovely packaging. Would def buy from this site again, very happy.

Rated 5 out of 5 stars

Absolutely love their jewellery — such beautiful pieces. The 3 for 2 offer is such a great deal too! Speedy delivery and the customer service team is the best I’ve dealt with in ages. Can’t fault them... See more

Rated 5 out of 5 stars

Great company and beautifully made jewellery, packaged lovely and great communication. I bought the tear drop earrings for my granddaughter for Christmas and she loves them.

Rated 5 out of 5 stars

Excellent to deal with, very prompt delivery. My daughter loved the earings they were the perfect gift. The way they were presented in the lovely pouch made it the perfect gift.

Rated 5 out of 5 stars

Loved the earrings. Delivery was quick and efficient. Your on line jewelry range is very good and I expect I will buy more in the future. Regards Anna

Rated 5 out of 5 stars

The jewelry is pretty (sparkling, shiny silver) and the order arrived quickly. Unfortunately, one earring wouldn’t close properly when the order arrived but they happily replaced the faulty product wh... See more

Rated 5 out of 5 stars

Silver bow necklace Lovely quality of jewellery, well and beautifully packaged, arrived quickly. Thank you!

Rated 5 out of 5 stars

I really love the ring. It is exactly as pictured. Great service and very fast delivery. Would highly recommend

Rated 5 out of 5 stars

Beautiful ring as pictured and delivery was soooo quick- I'm very impressed by this online store.

Rated 5 out of 5 stars

Beautiful ring purchased for my niece’s 16th birthday. She absolutely loved it.

Rated 5 out of 5 stars

Beautiful Necklaces and are great quality. I love them and bought a couple of gifts as well as one for myself. Stunning on and I wear it all the time.

Rated 5 out of 5 stars

Easy to order. Quick delivery. I am extremely happy with my purchase. Very good quality.

Rated 5 out of 5 stars

Stunning earrings and perfectly gift wrapped ready to give my mum on her 60th birthday. Thank you so much

Rated 3 out of 5 stars

The pendant is so small compare with the picture you've Shawn ,I'm very disappointed Sorry that's how I feel.

Rated 3 out of 5 stars

Took ages to arrive, quality wasn't quite what I thought it would be (earrings are hollow, not solid)

Rated 4 out of 5 stars

I really loved the jewelry I received — it’s beautiful and stylish, exactly as described. The quality is impressive. The only downside was that the postage took a bit longer than expected, but overall... See more

Rated 4 out of 5 stars

The quality of both my earrings was exactly what I was expecting—amazing! I love them so far. The included pouch is a lovely touch and makes it easy to store them safely. The only thing I’d mention is... See more

Rated 4 out of 5 stars

The only downside was that the crescent moon charm wasn’t identical both sides. I don’t think it showed the difference online. Otherwise it’s beautiful and I’m very pleased with it 🌟

Rated 4 out of 5 stars

Product delivered as advertised. Colourful and well made. Particularly appreciated the presentation pouch. Very happy with my purchase.

Rated 5 out of 5 stars

No problems. Product arrived swiftly and was excellent. Would buy from them again. L

Rated 5 out of 5 stars

Really lovely jewellery. Wear them most days (I change my jewellery every day). Stays nice and shiny. Fit is perfect.

Rated 5 out of 5 stars

Very pleased with quick delivery and very pleased with the products purchased !

Rated 5 out of 5 stars

Very happy with my purchase, communication was great , such a beautiful item

Rated 5 out of 5 stars

A lovely necklace, sits nicely around my neck and looks very pretty. Good value.

Rated 5 out of 5 stars

Very quick delivery. Look just like photo. Very happy

Rated 5 out of 5 stars

Genuine shop good communication delivery and purchase


Company details

  1. #7 of 8 best companies in Jewelry Designer

Written by the company

Arabella Cleo is a jewellery designer based in Melbourne, Australia. Founded in 2018, we pride ourselves on being a small, independent business that is women owned and operated. We utilise high quality materials including freshwater pearls, genuine crystals and gemstones as well as 18 karat gold and 925 sterling silver. We aim to provide exceptional customer service and enjoy connecting with our wonderful customers and community. Arabella Cleo offers rings, bracelets, necklaces and earrings with a focus on timeless yet modern designs. Our goal is to provide fashionable, high quality jewellery at an attainable price point.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I recently purchased three items

I recently purchased three items, including two rings and a necklace, and I am thoroughly impressed with the quality of all of them. Each item exceeded my expectations, showcasing excellent craftsmanship and design. The pricing is very reasonable, and the quality is truly commendable. I highly recommend buying from this seller; they offer great value and reliable service.

26 November 2024
Rated 2 out of 5 stars

Very disappointing

My order arrived yesterday, 28th November. I've always been happy with my purchases from Arabella Cleo, but this time I'm not.
Apart from the fact I was disappointed in the size of the pearl earrings, I believe I purchased three for two bracelets and one pair of earrings. I received ONE bracelet and TWO pair of earrings.
Such a shame as the bracelets were to be gifts and I don't have anyone to give the second pair of earrings to.

28 November 2024
Arabella Cleo logo

Reply from Arabella Cleo

Hi Lyndel,

Thank you for taking the time to leave a review and for supporting our small business with multiple orders. We are sorry to hear that you are disappointed.

We have reviewed your order and you purchased 2 pairs of earrings and 1 bracelet, meaning you have been sent the correct items. Please refer to your emailed order confirmation for your reference.

However if this is not what you are after we offer free returns so you are more than welcome to return your items. We can also send you out another bracelet free of charge if you would prefer.

Kind regards,
Arabella Cleo 🤍

Rated 5 out of 5 stars

Excellent

I got a set of earrings and two rings to wear to a wedding. Speedy shipping, great quality. I loved each piece so much.

31 October 2024
Rated 2 out of 5 stars

Poor quality (plastic) jewellery bought wholesale from overseas. Not worth the price tag.

Arabella Cleo’s jewellery is sadly plastic, bought from wholesale overseas & not good quality.
I thought for the price they would be better than the same quality/design of jewellery sold at Kmart - but the only difference between the two was the price tag ;(.
I ended up having to give my sister a different gift for her birthday given the poor quality earrings would have been an insult for her 21st.

You seem like a lovely person Arabella, I hope you choose to do wholesale for locally Australian-made briccabrack in the future, there are many artists here looking for sellers like you - your business is powerful and I wish you didn’t ship poor quality items from overseas.

20 September 2024
Rated 5 out of 5 stars

Highly recommended

Really good friendly communication, fast and efficient
I’ve ordered a bracelet which came in a really nice pouch, which is perfect for a present
I recommend 100%

23 September 2024
Rated 3 out of 5 stars

Very disappointed with how frail the…

Very disappointed with how frail the bracelets are. I don’t think they will last very long. I bought them for my self daughter and grandaughter for something very special we can wear together. I am very concerned they will stand up to being worn. I am actually deciding whether to return for refund because of frailty

29 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look