Arabella Cleo Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items are exactly as pictured and beautifully crafted. Many people appreciate the elegant packaging, making purchases feel special and perfect for gifting. The delivery service is frequently highlighted as prompt and efficient, with many consumers receiving their orders quickly. However, some customers also noted that shipping occasionally took longer than expected. A few other people also felt that the product quality wasn't always what they anticipated, citing issues like hollow earrings or necklaces breaking shortly after use. Additionally, some reviewers mentioned that the size of certain items, like pendants, appeared smaller in person than in the provided images.

What people talk about most

Product

Consumers express great satisfaction with the products. Many reviewers praise the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the impressive quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for that exact necklace and looking at numerous websites arabellacleo looked the best quality and had the best reviews so I decided to buy it. I haven’t worn it as yet but the quality l... See more

Rated 5 out of 5 stars

The two pieces we purchased were exactly as portrayed on the website and we feel were really good value for money. The order was processed very quickly however Australia post were very slow. Would r... See more

Rated 5 out of 5 stars

Although my necklace broke the next day after a wear the team was really helpful in replacing it immediately and I got a new necklace which I am wearing and it’s perfect. Thanks team

Rated 5 out of 5 stars

I ordered some silver drop earrings for my wedding, and absolutely LOVED them! Great quality and design, will defintiely be ordering more from Arabella Cleo in the future.

Rated 5 out of 5 stars

We were more than happy with purchases but had a minor problem with one item. Sarah immediately replaced it for us so problem solved in no time. Great Customer Service Sarah and Arabella Cleo.

Rated 5 out of 5 stars

The necklace exceeded exceeded my expectations! Was delivered on time, with updates & lovely packaging. Would def buy from this site again, very happy.

Rated 5 out of 5 stars

Absolutely love their jewellery — such beautiful pieces. The 3 for 2 offer is such a great deal too! Speedy delivery and the customer service team is the best I’ve dealt with in ages. Can’t fault them... See more

Rated 5 out of 5 stars

Great company and beautifully made jewellery, packaged lovely and great communication. I bought the tear drop earrings for my granddaughter for Christmas and she loves them.

Rated 5 out of 5 stars

Excellent to deal with, very prompt delivery. My daughter loved the earings they were the perfect gift. The way they were presented in the lovely pouch made it the perfect gift.

Rated 5 out of 5 stars

Loved the earrings. Delivery was quick and efficient. Your on line jewelry range is very good and I expect I will buy more in the future. Regards Anna

Rated 5 out of 5 stars

The jewelry is pretty (sparkling, shiny silver) and the order arrived quickly. Unfortunately, one earring wouldn’t close properly when the order arrived but they happily replaced the faulty product wh... See more

Rated 5 out of 5 stars

Silver bow necklace Lovely quality of jewellery, well and beautifully packaged, arrived quickly. Thank you!

Rated 5 out of 5 stars

I really love the ring. It is exactly as pictured. Great service and very fast delivery. Would highly recommend

Rated 5 out of 5 stars

Beautiful ring as pictured and delivery was soooo quick- I'm very impressed by this online store.

Rated 5 out of 5 stars

Beautiful ring purchased for my niece’s 16th birthday. She absolutely loved it.

Rated 5 out of 5 stars

Beautiful Necklaces and are great quality. I love them and bought a couple of gifts as well as one for myself. Stunning on and I wear it all the time.

Rated 5 out of 5 stars

Easy to order. Quick delivery. I am extremely happy with my purchase. Very good quality.

Rated 5 out of 5 stars

Stunning earrings and perfectly gift wrapped ready to give my mum on her 60th birthday. Thank you so much

Rated 3 out of 5 stars

The pendant is so small compare with the picture you've Shawn ,I'm very disappointed Sorry that's how I feel.

Rated 3 out of 5 stars

Took ages to arrive, quality wasn't quite what I thought it would be (earrings are hollow, not solid)

Rated 4 out of 5 stars

I really loved the jewelry I received — it’s beautiful and stylish, exactly as described. The quality is impressive. The only downside was that the postage took a bit longer than expected, but overall... See more

Rated 4 out of 5 stars

The quality of both my earrings was exactly what I was expecting—amazing! I love them so far. The included pouch is a lovely touch and makes it easy to store them safely. The only thing I’d mention is... See more

Rated 4 out of 5 stars

The only downside was that the crescent moon charm wasn’t identical both sides. I don’t think it showed the difference online. Otherwise it’s beautiful and I’m very pleased with it 🌟

Rated 4 out of 5 stars

Product delivered as advertised. Colourful and well made. Particularly appreciated the presentation pouch. Very happy with my purchase.

Rated 5 out of 5 stars

No problems. Product arrived swiftly and was excellent. Would buy from them again. L

Rated 5 out of 5 stars

Really lovely jewellery. Wear them most days (I change my jewellery every day). Stays nice and shiny. Fit is perfect.

Rated 5 out of 5 stars

Very pleased with quick delivery and very pleased with the products purchased !

Rated 5 out of 5 stars

Very happy with my purchase, communication was great , such a beautiful item

Rated 5 out of 5 stars

A lovely necklace, sits nicely around my neck and looks very pretty. Good value.

Rated 5 out of 5 stars

Very quick delivery. Look just like photo. Very happy

Rated 5 out of 5 stars

Genuine shop good communication delivery and purchase


Company details

  1. #7 of 8 best companies in Jewelry Designer

Written by the company

Arabella Cleo is a jewellery designer based in Melbourne, Australia. Founded in 2018, we pride ourselves on being a small, independent business that is women owned and operated. We utilise high quality materials including freshwater pearls, genuine crystals and gemstones as well as 18 karat gold and 925 sterling silver. We aim to provide exceptional customer service and enjoy connecting with our wonderful customers and community. Arabella Cleo offers rings, bracelets, necklaces and earrings with a focus on timeless yet modern designs. Our goal is to provide fashionable, high quality jewellery at an attainable price point.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Absolutely love their jewellery

Absolutely love their jewellery — such beautiful pieces. The 3 for 2 offer is such a great deal too! Speedy delivery and the customer service team is the best I’ve dealt with in ages. Can’t fault them. 5 stars from me!

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Great quality

The quality of both my earrings was exactly what I was expecting—amazing! I love them so far. The included pouch is a lovely touch and makes it easy to store them safely. The only thing I’d mention is that shipping took a bit longer than expected—about a week with standard shipping.

26 April 2025
Rated 3 out of 5 stars

The items purchased I thought varied in…

The items purchased I thought varied in quality. The necklace with small balls was very disappointing, can hardly see. It would be nicer if chain was thicker. Loved the bracelet and earrings.
Arrived safely and were delivered quickly.
I will continue looking at web side and consider purchasing.

11 March 2025
Rated 5 out of 5 stars

Lovely Necklaces

I purchased 3 necklaces, they arrived quickly and looked exactly as pictured. I’m really happy with the quality, they are well made and look amazing.

10 February 2025
Rated 1 out of 5 stars

Second day the ring broke so the heart…

Second day the ring broke so the heart is detached from the rest of the earring very disappointed

9 February 2025
Arabella Cleo logo

Reply from Arabella Cleo

Hi Lesley. Thank you for taking the time to leave a review. We are so sorry to hear that your earring has broken and for the disappointment this has caused. Please email info@arabellacleo.com so that we can arrange for a full refund to be issued to you. Kind regards, Arabella Cleo 🤍

Rated 5 out of 5 stars

Thankyou

Very Happy with whole experience with Arabella Cleo . Prompt, efficient and easy shopping & Personal Staff even @ Christmas Time !
Thankyou

23 December 2024
Rated 5 out of 5 stars

IN LOVE

In love with my necklace! PLUS the most AMAZING costumer service ever 😍

17 December 2024

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